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Job Opportunity: Student Services Specialist - Contributing:Rice UniversityJob description:Student Services Specialist - ContributingBookmark this Posting | Print Preview | Apply for this JobPlease see Special Instructions for more details.» Please ensure your full range of knowledge, expertise, abilities, practice and education are listed on your application. Do not write 'see resume' on your application when completing the job tasks section.» If you answer the questions at the end of the application, please ensure your application reflects the knowledge, expertise, abilities and practices to support your answers (see job tasks section of previous employment). » Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, expertise, and abilities. » candidates must be currently authorized to work in the United States on a full-time basis. Position DetailsPosition InformationJob Title Student Services Specialist - Contributing Position Number 400497 Vacancy Open to All Candidates Time-Limited No Department Homepage https://financialaid.ecu.edu/ Advertising Department STUDENT FINANCIAL AID Division Academic Affairs Classification Title 13150 Student Services Special Competency Level 1 - Contributing Working Title Student Services Specialist - Contributing Number of Vacancies 1 Full Time Equivalent (FTE) .50 Full Time or Part Time Part Time Recruitment Range $16,770 - $22,226 Anticipated Hiring Range $20,752 income Grade Equivalency GN05 Work Schedule Monday-Friday Work Hours 1:00-5:00pm Position Location (City) Greenville Job Category Staff - Office/Clerical Organizational Unit Overview The Office of Student Financial Aid provides education, guidance, and support to students and families all over the financial aid process. We administer federal, state, and institutional aid programs to students at East Carolina University, the Brody School of Medicine, and the School of Dental Medicine. The mission of The Office of Student Financial Aid is to offer a comprehensive financial aid program that attempts to meet the financial needs of all university students, utilizing aid programs from all sources students are believed to be eligible, designing financial aid packages in ways which assist students in achieving a quality education and support their academic objectives. Further, to remain eligible to participate in all available funding sources by maintaining compliance and providing data to funding sources and campus partners. Job tasks 60 Description of job responsibility/duty: | Counseling: The position will have direct contact with clients (students and parents, primarily) on an appointment and walk-in basis and over the phone. The position provides information about all student financial aid programs - program characteristics such as type of aid, funding source, amounts, interest rates, repayment requirements, application procedures and individual student eligibility requirements such as academic, financial, citizenship, enrollment, etc. In order to complete this responsibility, the position must be knowledgeable in the details of all students' financial aid programs, ranging from private/institutional scholarships to federal loan programs. The position discusses confidential financial data and other family circumstances with the client. Information technology advises the client about its impact and eligibility to participate in various aid programs. The position exercises ?professional judgment? in individual student situations. In financial aid administration, this means that the position determines, after reviewing the student's situation, that the student does not fall into the standard categories outline in program regulations and that the student should be an ?exception to the rule?. The position, although not an academic advisor, is often in a situation of suggesting various academic strategies to help a student meet the financial aid satisfactory academic progress requirements for the retention of financial aid. Although the position is not directly responsible for activities in other areas of the University, Information technology often offers advice about paying bills, housing, registering, applying for admissions, transferring to and from the University, career planning, etc. At times the position is also in a position of recommending that the client seek assistance through the University's counseling center or dean of students. The position makes decisions to award financial aid, or to approve a client as an ?exception? can mean access to higher education for that individual. In addition to providing accurate information, explanations of federal, state, and institutional policies and procedures, and guidance to the student, the position must project a sensitive and caring attitude. The position must recognize the impact of its interaction with the student and/or parent in this situation can have on the student's college career and personal life. As part of the position's counseling activities, Information technology may contact other university offices to seek advice for the student or serve as an advocate for the student. The position also contacts private lenders, guarantee agencies, state and federal agencies, and the U.S. Department of Education for information or as an advocate for the student. 10 Description of job responsibility/duty: | Outreach: In addition to individual counseling with clients, the position represents the University in outreach programs - open houses, financial aid nights at local high schools, etc. In this function, the position must provide information about financial aid programs and eligibility requirements to assist prospective students in prosperously navigating the financial aid application process. Information technology must be able to answer questions from audiences. To do this, the position must retain a lot of detailed information about all student financial aid programs. Information technology must thoroughly understand the programs, the need analysis system (the formula which establishes financial edibility for programs) and be able to explain these things in clear and concise language. The position must also project a positive image of the University and the office. 20 Description of job responsibility/duty: | Program Knowledge: Position requires a thorough knowledge of Federal and State student financial aid programs, policies, and procedures and be able to communicate information clearly. Position has acquired in-depth knowledge impact of prizes/gifts/scholarships/other late arriving external dollars on previously awarded aid. Further, position will adjust aid and notify students as needed. Position must understand when there is a ?tolerance' for over award and when adjustment must be made depending on type and amount of funds. (This report may run from tens of students to hundreds of students depending on the time of year.) As a part of ?redistributing? previously awarded aid, position must be able to advise students and parents about financial aid programs, eligibility requirements, financing options, policies, and procedures at the university. Position will contact the student to offer the opportunity to adjust the standard cost of attendance but if the student fails to respond in a timely manner, will reduce and retract previously paid aid to restore ECU to compliance with Title IV and state grants requirements. Position may contact with Cashier about the retraction and repayment of previously disbursed aid. Position must understand the information that can or cannot be give under the Family Educational Rights and Privacy Act of 1974 (FERPA) and policies and procedures of the University, the Office of the Financial Aid and the state of North Carolina. Position must be knowledgeable about Banner, the College Foundation of North Carolina (CFNC), the Common Origination and Disbursement System and the National Student Loan Data System and how to navigate through each. This position must be knowledgeable of important dates and deadlines each semester to organize and prioritize work. 10 Description of job responsibility/duty: | Information and Records Administration: Position will review documents (examples - not all inclusive: IRS forms, Social Security Administration documents, military leave and earnings statements, Veteran's Administration benefits letters, letters from students and/or parents, Federal Student Aid Reports, Parent Loan application/ promissory notes) that pertain to a student's financial aid application. Position will review for completeness, acceptcapability to meet federal standards and compare Information technology with information already contained on the student's financial aid Banner record. Confidentiality of these records is crucial to the operation of the Financial Aid Office and to this position. Position must understand the Federal and State regulations surrounding Financial Aid to determine if additional information is needed or if the file is complete to determine the award package. Position will be responsible for determining award located on these guidelines. The Office of Student Financial Aid provides education, guidance, and support to students and families all over the financial aid process. We administer federal, state, and institutional aid programs to students at East Carolina University, the Brody School of Medicine, and the School of Dental Medicine. Minimum Education/practice Bachelor's degree; or equivalent combination of training and practice. All degrees must be received from appropriately accredited institutions. License or Certification required by statute or regulation None Preferred practice, expertise, Training/Education None License or Certification required by the Department None Special Instructions to Applicant » Please ensure your full range of knowledge, expertise, abilities, practice and education are listed on your application. Do not write ?see resume' on your application when completing the job tasks section. » If you answer the questions at the end of the application, please ensure your application reflects the knowledge, expertise, abilities and practices to support your answers (see job tasks section of previous employment). » Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, expertise, and abilities. » candidates must be currently authorized to work in the United States on a full-time basis. Job Open Date 05/16/2024 Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 05/30/2024 Open Until Filled No Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/70312 Alternate option If no candidates apply who meet the required competency level and training & practice requirements, then management may consider other candidates. income would be determined located on competencies, equity, budget, and market considerations. AA/EOE East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified candidates from women, minorities, veterans, individuals with a discapability, and historically underrepresented groups. All qualified candidates will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, discapability, political affiliation, or veteran status. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or E-Mail: ADA-Coordinator@ecu.edu. Eligibility for Employment Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S. Office of Human Resources Contact Information If you practice any problems accessing the system or have questions about the application process, Contact Us by the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST. Supplemental QuestionsRequired fields are indicated with an asterisk (*).» * Please indicate where you learned about this job vacancy. » Chronicle of Higher Education » CareerBuilder » Greenville everyday Reflector » Raleigh News & Observer » InsightIntoDiversity.com » HigherEdJobs.com » InsideHigherEd.com » Monster.com » Indeed » ECU Website » Other » * Will you now or in the future require visa sponsorship for employment? » Yes » No Documents Needed To ApplyRequired DocumentsOptional Documents» Curriculum Vitae/Resume » Cover Letter » List of References Skills:
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