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Job Opportunity: General Manager: Marketplace West:Oregon State UniversityJob description:General Manager: Marketplace WestBookmark this Posting | Print Preview | Apply for this JobPlease see Special Instructions for more details.When applying you will be required to attach the following electronic documents:1) A resume/CV; and 2) A cover letter indicating how your qualifications and practice have prepared you for this position. You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process. For additional information Contact Us by: Lisa Narrow E-Mail: lisa.narrow@oregonstate.edu 541-737-9510 OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the capability to help us achieve our vision of a diverse and inclusive community. OSU will conduct a review of the National Sex Offender Public website prior to hire. Starting income within the income range will be commensurate with expertise, education, and practice. OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide variety of lived practice including involvement with the justice system. This job has ?critical or security-sensitive? responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, Contact Us by OSU's Employee and Labor Relations team at E-Mail: employee.relations@oregonstate.edu. Position DetailsPosition InformationDepartment Dining Centers (MHD) Position Title Administrator 3-Dining Job Title General Manager: Marketplace West Appointment Type Professional Faculty Job Location Corvallis Benefits Eligible Full-Time, benefits eligible Remote or Hybrid option? Job Summary University Housing and Dining Services is seeking a General Manager for Marketplace West. This is a full-time (1.00 FTE), 12-month, professional faculty position. This position reports to an adjunct Director of Dining Services and has full responsibility related to the everyday operations at Marketplace West dining center which includes multiple micro-restaurants serving a variety of cuisine. This position provides leadership abilities and oversight of a dining center/unit for University Housing and Dining Services including promoting a healthy workplace culture, budget management, short- and long-term planning and menu/services development. Plans, evaluates and revises procedures and practices to ensure efficient, effective workflow and quality standards. Interprets and ensures compliance with federal, state, local and University regulations which impact operation of the dining concept/unit. Full scope supervision of employees, including classified (unionized) and/or professional faculty and students. May serve on the leadership abilities team assisting in creation and implementation of long-term strategies, goals, staffing plans, and fiscal planning. Establishes and maintains collaborative relationships with internal and external stakeholders. Develop, implement, and provide mentoring and training opportunities for staff. UHDS is a full-service food service operation to include catering, offering inspired cuisine and exceptional service to on campus students and customers. Dining Services focuses on local and sustainable ingredients, healthy food options and cooking from scratch. The Marketplace West dining center employs about 40 full-time staff members and approximately 250 student employees. Total sales exceed $4 million annually and serves approximately 900,000 meals per year. This position works with the Dining Director and adjunct Directors to plan, develop, evaluate and implement strategic programs and services that move the department towards its goals as defined by the Dining leadership abilities and/or UHDS leadership abilities team, to develop annual budgets and to monitor and act on the monthly profit and loss reports. Assists in the short- and long-range planning of Residential Dining. This position assists with the development and implementation of a Succession Plan that ensures UHDS is developing the leaders needed for the future. This position is responsible for setting performance expectations and for providing the necessary leadership abilities to ensure that those expectations are met and customer satisfaction is ensured. This is a team-oriented staff and there will be occasions when Information technology is necessary to support other areas beyond those assigned as a primary responsibility. This position supervises the hiring and orientation of student employees, and year-round student training; is part of the hiring process for all classified staff at the unit level and is responsible for coordinating a team of unit managers who are designing, implementing and superviseing the orientation and training of our classified staff within their assigned concepts. This position will work with the Dining leadership abilities team to ensure the policies and procedures within the Collective Bargaining Agreement (CBA) negotiated between Oregon State University and the SEIU/OPEU union. UHDS recognizes the importance of learning both in and out of the classroom, and supports the concept of education as an individual as well as a community practice. UHDS strives to provide students, faculty, staff, and guests with safe, economical, convenient, and comfortable living and dining options, and the department works to maintain the highest educational and service standards. UHDS houses over 5,000 students and offers a variety of living and dining options in 15 residence halls, three dining centers, 10-14 retail and coffee shop locations across campus, a market, and a limited number of student and family apartments. UHDS is an auxiliary enterprise and is funded solely by students and customers who use our services - we receive no State or General fund allocation. UHDS is committed to an appreciation for diversity, and fosters an open, respectful and enjoyable living, learning and working environment. A personal and professional commitment to providing excellent customer service and creating inclusive environments is a core value of University Housing and Dining Services. This position is required to have direct access to, or control over, cash, checks, credit card account information and care, safety, and security of people or property. This position may be required to work in and have access to community areas of student residences while occupied by students. Therefore, position requires a background check prior to hire. Why OSU? Working for Oregon State University is so much more than a job! Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don't wait for challenges to present themselves - we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply expertise, tools and expertise to build a better future for all. FACTS: • Top 1.4% university in the world • More research funding than all public universities in Oregon combined • 1 of 3 land, sea, space and sun grant universities in the U.S. • 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties • 7 cultural resource centers that offer education, celebration and belonging for everyone • 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates • 35k+ students including more than 2.3k international students and 10k students of color • 217k+ alumni worldwide • For more interesting facts about OSU visit: https://oregonstate.edu/about Locations: Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport. Oregon State's beautiful, historic and state-of-the-art main campus is located in one of America's best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances. Total compensates Package: Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including: • Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents. • Free confidential mental health and emotional support services, and counseling resources. • Retirement savings paid by the university. • A generous paid leave package, including holidays, vacation and sick leave. • Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities. • Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program. Future and current OSU employees can use the Benefits Calculator to lgain more about the full value of the benefits provided at OSU. Key Responsibilities 40% - UNIT OVERSIGHT/leadership abilities FOR Marketplace West DINING » Assist the Dining Directors to plan, develop, evaluate and implement strategic programs and services that move the Dining Services and UHDS forward. » Responsible for the everyday operational decisions of the assigned unit and is responsible for developing programs located on business needs. » Meets weekly with an adjunct Director of Dining to provide operational, staffing and business updates. Communicates need for support in a timely manner. Utilizes this meeting as a mentoring opportunity to get guidance on problems and issues the unit faces. Uses this time period to strategize goals related to own career development/advancement. » Provides outstanding customer service to all internal & external clients, and pursues open dialog with clients and guests to ensure high satisfaction. » Has a physical presence on the Dining Center floor during meal periods that occur during shift so that customer service, culinary quality and business issues can be observed and addressed as needed. » Plans, evaluates and revises procedures and practices to ensure efficient, effective workflow and quality standards. » Survey customers and works with adjunct Directors to design menus and programs to meet their needs. » Meet regularly with areas hall councils and student customers to listen & respond to suggestions. » Assume leadership abilities function in partnership with the residential community - creating programs & encouraging late night use of the dining center. » Determine building & concept hours in response to customer needs & staffing allocations. » Confer with adjunct Directors & UHDS Marketing to develop marketing strategies, merchandising, & promotions for all concepts. » Coordinate & plan special events in collaboration with the adjunct Director of Dining Services, Dining Center Managers, Lead Personnel & Residence Life staff. This includes special props & entertainment. » Ensures the departments safety and sanitation goals are begin exceeded on a everyday basis. This includes ensuring everyday temperature logs are maintained accurately, staff are trained and following the established safety and sanitations policies, HACCP procedures are being followed and exceeded, everyday inspections are made to ensure all internal and exterior areas and vehicles are clean and debris free, staff are in the correct uniform, and a staff member has been appointed to be an active member of the departmental safety committee. Ensures unit has no critical violations on the bi-annual health department inspections. » supervise the development and implementation of all menus. Ensures recipes and menus are developed and submitted on time for each micro-restaurant within the dining center in collaboration with the Chefs de Cuisines, Sous Chefs & Executive Chef. » Works with the Executive Chef to encourage the Chef de Cuisines & Sous Chefs to the development of new recipes, everyday specials and assist/develop theme meals. » Evaluate menus routinely by use of surveys, direct customer contact, and by input from student and staff employees. » Upholds the Performance Criteria established by the university for professional faculty employees. Click on link for more info: https://hr.oregonstate.edu/evals/professional-faculty/performance-criteria » Act as building manager, coordinating all activities within the Dining Center. 25% STAFFING: » Hires, recommends discipline, trains, orients, directs, assigns work, approves work and evaluates employees. » Supports managers as they respond to ELR issues. Directs them to the Dining Director, adjunct Dining Director, ELR Manager or OEA as appropriate. » Evaluates & makes recommendations to the adjunct Directors on appropriate staffing levels for each concept. » Provides direct supervision for the Chefs de Cuisines and Dining Operations Managers. » Prepares and conducts performance evaluations for these managers at least once per year. Uses annual performance appraisals to help staff set career goals for the coming year and evaluate success in achieving goals set during the previous performance appraisal. Updates job descriptions annually during performance appraisal period. » Approves the work schedules of all Chefs de Cuisines, Sous Chefs, Dining Operations Mangers and adjunct Mangers to ensure business needs are met. Is flexible with own schedule as needed to ensure business continuity and success. » supervises the development of all scheduling. Ensures this is done in a collaborative manner involving input from all Chefs de Cuisines, Sous Chefs, Dining Operations Mangers and adjunct Mangers as needed. Ensures employees schedules are completed in a timely manner meeting the CBA guidelines. » Provides leadership abilities, mentoring, coaching and advising to all staff. Works with all staff to identify their career goals and provides guidance on how they can achieve them. » Meet with staff weekly to provide support & leadership abilities in the areas of culinary quality standards, customer service, nutrition, safety and sanitation, and finance. » Identify training needs, including coaching and mentoring, safety, for staff members & design programs to address those needs. » Attends the Dining Collaboration Meeting between Dining Managers, ELR and SEIU Organizer & Stewards. 20% FINANCIAL & BUDGETS: » Assists with the development and Implementation of the Dining Centers budget. » Monitors & control each line item by analyzing reports, monitoring sales and unit expenses. Reacts to these reports as needed or directed. » Help to establish & then achieve financial benchmarks such as sales per labor hour, food costs percentage, and labor costs. » supervises the inventory process to ensure accuracy. Process the monthly inventory & ensure that Information technology is posted on time. » Is familiar with the department's PCI compliance policies. Assists with the yearly review of these policies and makes recommendations to ensure PCI compliance. Completes the mandatory OSU PCI training offered online each year. » Supervise the accurate processing of payroll. Performs this duty if needed to meet the University timeframe or when covering other managers. » Supervises the accurate processing of invoices. Signs invoices as budget authority for the Dining Center. » Supervise the cash handling process of everyday deposits & vault accountcapability. » Monitor (and submit if needed) maintenance work order request activity. 10% COLLABORATION Job responsibilities: » Serve as a member of the Dining Services leadership abilities team and assists with program enhancements and strategic planning. » Builds and maintains collaborative working relationships with partners, and a high level of internal and external customer service. » Attends and participates in departmental meetings, ensuring confidentiality when needed but communicates appropriate information to dining staff members as required. » Resolves concerns or complaints received via email, phone or in person when required. » Participate in the planning and design of new projects as needed. » Participate in campus-wide activities, projects, and committees that enhance the university community and comply with dining services mission and goals. » Actively participate in the coordination of department's response to emergency situations. » Assists in the production and/or front of house areas of the dining centers as needed. » Complete various projects assigned by the manager. 5% OTHER: » Assists with production and culinary execution at various micro-restaurants, within own Dining Center or elsewhere on campus, as needed to ensure business continuity. » May support the development and education of undergraduate and graduate students in the form of committee involvement, internship supervision, and/or being in the classroom. » This position may serve as the Campus Manager on Duty to address issues or concerns at any dining location(s), when required. » Other tasks as assigned. What You Will Need Bachelor's degree in field appropriate to the work assigned; or an equivalent combination of education and practice. A minimum of 5 years full time work practice in a management capacity including 3 years of supervision in a large scale commercial food service operation such as a large commercial restaurant, hotel, catering or institution that demonstrates the following: Menu Development » Sales Growth » Personnel Management » Merchandising (Food Presentation & Display) » Budget Development » Fiscal Management INTERPERSONAL STRENGTHS: » capability to coach, mentor and motivate others through leadership abilities expertise; » Superior communication, cooperation; and organizational expertise; » capability to relate well to individuals and groups with widely varying backgrounds, perspectives, education, and skill; TECHNICAL expertise: » expertise of basic inventory procedures. » Proficiency in computer applications including Outlook, and expertise and expertise regarding integrated food service management software. OTHER: » expertise of local and state department health codes necessary. » Must have or be able to acquire the Oregon Food Handlers Certification within 30 days of employment. » Demonstrated expertise around PCI requirements and compliance. » Demonstrated capability to manage multiple tasks and priorities with frequent interruptions. » Demonstrated capability to work independently as well as in a team environment. » capability to maintain a flexible schedule to ensure business and operational needs are met » This position is required to pass and remain a current holder of the ServSafe Certification. » A demonstrable commitment to promoting and enhancing diversity. Per UHDS Policy, this position is required to maintain current Cardiopulmonary Resuscitation and Automated External Defibrillator (CPR/AED) certification (if cognitively and physically able to do so) within 90 days of employment or when training becomes available by the department. Annual training is provided at department expense. Duty to act ends at summoning professional emergency assistance. This position is designated as a critical or security-sensitive position; therefore, the incumbent must prosperously complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. What We Would Like You to Have » Bachelor's degree in Hotel and Restaurant or Hospitality Management or Formal culinary degree from a culinary arts school. » practice within a college, university, or government setting. » practice managing a multi-decision, multi-cultural fast-paced environment. » practice working in a union environment. » Culinary practice. » Working expertise of computerized menu, recipe and Point of Sale Systems. Working Conditions / Work Schedule Physical Working Conditions: This is a physically active job in an institutional kitchen / retail environment. Incumbent will practice long periods of standing on a hard floor; working with commercial kitchen equipment; fluctuation in work flow, temperature, noise level. The person in this position will often be required to lift/carry/push/pull food supplies, coffee supplies, and equipment weighing up to 50 lbs. This position performs ?essential functions? and is required to report to work during emergency university closures. This position will be required to work a flexible schedule and are subject to change due to needs of the department. Shift and/or work assignment may be changed located on operational needs. Dining Services is a year-round operation, open from early in the morning to very late at night. » We are a seven day a week operation so weekends and holiday work may be required. OSU is a Tobacco-free campus as of October 2, 2019-. For more information, visit Tobacco Free OSU at - https://health.oregonstate.edu/tobacco-free . Pay Method income Pay Period 1st through the last day of the month Pay Date Last working day of the month Recommended Full-Time income Range $51,072- $86,904 Link to Position Description https://jobs.oregonstate.edu/position_descriptions/84677 Posting Detail Information Posting Number P08077UF Number of Vacancies 1 Anticipated Appointment Begin Date 07/01/2024 Anticipated Appointment End Date Posting Date 05/17/2024 Full Consideration Date Closing Date 05/31/2024 Indicate how you intend to recruit for this search Competitive / External - open to ALL qualified candidates Special Instructions to candidates When applying you will be required to attach the following electronic documents: 1) A resume/CV; and 2) A cover letter indicating how your qualifications and practice have prepared you for this position. You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process. For additional information Contact Us by: Lisa Narrow E-Mail: lisa.narrow@oregonstate.edu 541-737-9510 OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the capability to help us achieve our vision of a diverse and inclusive community. OSU will conduct a review of the National Sex Offender Public website prior to hire. Starting income within the income range will be commensurate with expertise, education, and practice. OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide variety of lived practice including involvement with the justice system. This job has ?critical or security-sensitive? responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, Contact Us by OSU's Employee and Labor Relations team at E-Mail: employee.relations@oregonstate.edu. Supplemental QuestionsRequired fields are indicated with an asterisk (*).» * After reviewing the OSU mission statement at http://leadership abilities.oregonstate.edu/trustees/oregon-state-university-mission-statemen t and the emphasis on diversity, please state how your background and practice has prepared you to be effective in an environment that values diversity. (Open Ended Question) Documents Needed to ApplyRequired Documents» Resume » Cover LetterOptional Documents » VETERANS ONLY: Must provide proof of Veteran Status (DO NOT upload any unrelated documentation - information uploaded to this field will be removed once reviewed) Skills:
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