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Job Offer: Technology Support Analyst - Journey:Rice UniversityJob description:Technology Support Analyst - JourneyBookmark this Posting | Print Preview | Apply for this JobPlease see Special Instructions for more details.» Please ensure your full range of expertise, expertise, abilities, practice and education are listed on your application. Do not write 'see resume' on your application when completing the job tasks section.» If you answer the questions at the end of the application, please ensure your application reflects the expertise, expertise, abilities and practices to support your answers (see job tasks section of previous employment). » Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your expertise, expertise, and abilities. » candidates must be currently authorized to work in the United States on a full-time basis. Position DetailsPosition InformationJob Title Technology Support Analyst - Journey Position Number 400496 Vacancy Open to All Candidates Time-Limited No Department Homepage https://itcs.ecu.edu/ Advertising Department ITCS CLIENT ENGAGEMENT AND SUPPORT Division Administration & Finance Classification Title 12249 Tech Support Analyst Competency Level 2 - Journey Working Title Tech Support Analyst - Journey Number of Vacancies 1 Full Time Equivalent (FTE) 1.000 Full Time or Part Time Full Time Recruitment Range $35,406 - $78,768 Anticipated Hiring Range $63,131 - $65,735 income Grade Equivalency IT03 Work Schedule M-F Work Hours 8am-5pm Position Location (City) Greenville Job Category Staff - Information Technology Organizational Unit Overview Information Technology and Computing Services (ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology all over the university. The Labs & Advanced Technologies support team provides service and support for the various computer refresh projects at East Carolina University while assisting the computer labs team to support student computing resources. Job tasks » Participation as a project team leader on all BSOM computer support projects. » Provide project support as a team member with implementation, troubleshooting, and documentation as required. » Installation of university supported hardware or software for clients. » This position is responsible for communicating installation problems and procedures with team members and manager. » This position will be the main support resource and technical resource for BSOM Med students and testing centers. » Documentation of project and ticket status in TeamDynamix, providing project status updates, updating new and old inventory (electronically and physically) for each new and old asset. Use ticketing system to detail each issue and any issues encountered. » Enhance team expertise through internal training sessions. Identify team enhancement needs by working with team members everyday to help enhance cross-training capabilities. Self-development through educational opportunities. The standard work schedule for this position will need to be adjusted to meet the position requirements, which include and are not limited to evening and weekend hours to execute scheduled and unscheduled workload requirements to maintain University operations. Minimum Education/practice Associate degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and one year of practice in the information technology field related to the position's function; or Bachelor's degree from an appropriately accredited institution and one year practice in the information technology field related to the position's function; or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and practice. Journey level requires an additional one year of practice. License or Certification required by statute or regulation NA Preferred practice, expertise, Training/Education • practice in the information technology field related to the position is preferred. • broad expertise of desktop and mobile computer systems support in addition to networking, and client-server applications, as well as practice with computer installation/configuration. • Considerable practice providing end-user support in a large, networked environment. • expertise with various software applications (Microsoft Office 365 Pro Plus, Firefox, Edge, and Chrome Browsers, Email clients, and Antivirus clients) with high-level expertise supporting the current Windows Operating Systems and familiar with macOS/iOS. • Highly skilled in the following areas: problem solving, task prioritization, active listening, verbal, and written communications. • practice in project management, desktop and mobile computer support including network communication configuration (TCP/IP), workstation hardware/software troubleshooting, operating system, and general application support. • practice with Microsoft applications/operating systems and Microsoft Active Directory. License or Certification required by the Department NA Special Instructions to Applicant » Please ensure your full range of expertise, expertise, abilities, practice and education are listed on your application. Do not write ?see resume' on your application when completing the job tasks section. » If you answer the questions at the end of the application, please ensure your application reflects the expertise, expertise, abilities and practices to support your answers (see job tasks section of previous employment). » Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your expertise, expertise, and abilities. » candidates must be currently authorized to work in the United States on a full-time basis. Job Open Date 05/02/2024 Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 05/31/2024 Open Until Filled No Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/70948 Alternate option If no candidates apply who meet the required competency level and training & practice requirements, then management may consider other candidates. income would be determined located on competencies, equity, budget, and market considerations. AA/EOE East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified candidates from women, minorities, veterans, individuals with a discapability, and historically underrepresented groups. All qualified candidates will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, discapability, political affiliation, or veteran status. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or E-Mail: ADA-Coordinator@ecu.edu. Eligibility for Employment Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S. Office of Human Resources Contact Information If you practice any problems accessing the system or have questions about the application process, Contact Us by the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST. Supplemental QuestionsRequired fields are indicated with an asterisk (*).» * Please indicate where you learned about this job vacancy. » Chronicle of Higher Education » CareerBuilder » Greenville everyday Reflector » Raleigh News & Observer » InsightIntoDiversity.com » HigherEdJobs.com » InsideHigherEd.com » Monster.com » Indeed » ECU Website » Other » * Will you now or in the future require visa sponsorship for employment? » Yes » No Documents Needed To ApplyRequired DocumentsOptional Documents» Curriculum Vitae/Resume » Cover Letter » List of References Skills:
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