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Job Offer: Visitor Services Representative?:Greater Philadelphia Cultural AllianceJob description:Visitor Services Representative?
Date PostedMay 6, 2024 - 3:24pm
Categories
Administrative,
Customer Service
Community Art/Cultural Organization,Education & Instruction,Museums,Other,Visual Arts
Philadelphia County (PA)Pay Type:Hourly Rate Job Status: Part Time Minimum income/Hourly Rate: $15.00 Maximum income/Hourly Rate: $15.00
National Liberty MuseumPosition Title: Visitor Services RepresentativeDepartment: Museum practice Reports to: Manager of Visitor & Member Services About Us? The National Liberty Museum (NLM) envisions a society that values freedom of thought, civil discourse, respect for all people, and the essential pursuit of liberty. We connect, educate, and inspire people to explore and advance the complex practices of liberty through thought-provoking multidisciplinary and multimedia exhibition practices, public programs and events, and educational programs for all ages. NLM makes space for generative and inclusive public conversations about shared values and for civic skill-building, inviting visitors to investigate liberty's many facets together.? As a concept museum, NLM is not beholden to a particular historical period, event, or collection, which frees us to bring a multidisciplinary lens to the continuing process of interpreting liberty in significant ways with and for contemporary audiences. NLM's primary collection, then, is best understood as the content that gets created, explored, debated, and reflected upon across all NLM's activities - from gallery shows and exhibition interactives, to speaker series, panel events, and off-site field work, such as artist interviews, workshops, community dialogues, and pop-up storytelling.? Position Summary? The National Liberty Museum's Visitor Services Representative provides support for all aspects of the visitor practice. The position will also provide support when needed in administrative, special events and operations departments. The Visitor Services Representative works collaboratively with the Manager of Visitor and Member Services?and VS team to achieve its strategic, operating, and revenue objectives.?This is a great position for recent graduates hoping to get practice in museums. ? Hours? Part-time, 3 to 4 days per week, including weekends with open availcapability during holidays and occasional evening availcapability. ? Essential tasks & Responsibilities Visitor Services? » Responsible for ensuring the achievement of all Visitor Services goals as Information technology pertains to walk-in admissions.? » Operates admissions in compliance with internal control policies.? » Conducts everyday and weekend cash-handling for NLM P.O.S. operations, as directed by?Manager of Visitor and Member Services » Conducts routine Museum merchandise operations including inventory, display, merchandise presentation and cleanliness? » Proactively assists all visitors with Museum merchandise sales?? » Proactively sells and ?up-sells? Museum memberships, programs, and gift store items » Monitors galleries and other public spaces, taking immediate actions to assure any issues are addressed » Attends and supports all awards programming, annual gala, public programs and museum-related events, as required Events & Facilities Services? » Serves as event staff for most evening and weekend Museum events and after-hours programming » Provides direction in housekeeping functions to ensure the cleanliness of Museum galleries and facilities during events » supervises safety & security for the Museum's visitors, event participants, and exhibits expertise, practice, and Education? » Exceptional customer service and organizational expertise » capability to effectively communicate with a wide variety of staff and visitors » Must be able to work a flexible schedule to include weekends, holidays, and special events; provides and/or identifies the necessary coverage when scheduling/staffing issues arise » An interest in or expertise of museums is highly desirable.? » Familiarity with Altru POS a plus » capability to work across multiple museum departments ? Physical Demands The work environment and physical demands and characteristics are representative of those that?must be met by an employee to prosperously perform the essential functions of this job. Reasonable?accommodations may be made to enable individuals with disabilities to execute these essential functions:? » Requires some physical activity including sitting/standing, limited lifting and carrying (up to 30 lbs.), up/downstairs?? » Work Environment: Work is typically performed in an indoor environment, in museum offices or on museum floor? » Equipment: General office equipment, projector, Smart Board, two-way radio?? income $15/hour, 3-4 days a week. Work Environment/ Office Culture NLM is a small team, where employees must be adaptable. You will be expected to interact and?work with many different departments and foster relationships with outside groups for events.?? To Apply: The National Liberty Museum is an Equal Opportunity Employer seeking a diverse workforce. Interested candidates are asked to please forward your 1) resume, 2) cover letter, and 3) professional references in ONE (1) document for immediate consideration to E-Mail: jobs@libertymuseum.org.? Skills:
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