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Job Offer: Box Office Manager:Greater Philadelphia Cultural AllianceJob description:Box Office Manager
Date PostedMay 7, 2024 - 3:39pm
Categories
Marketing & PR
Theater
Philadelphia County (PA)Pay Type:income Job Status: Full Time Minimum income/Hourly Rate: $40.00 Maximum income/Hourly Rate: $42.00
Quintessence Theatre GroupQuintessence Theatre GroupBOX OFFICE MANAGER The Box Office Manager reports directly to the Director of Marketing and Communications with dotted line reporting to the Artistic Director and Executive Director. The primary function of the Box Office Manager is to generate earned earnings through ticket sales and subscriptions. this function serves as both the key purchase contact for Quintessence Theatre and a representative of the organization to patrons and staff. They are required to represent Quintessence with professionalism and exhibit an capability to provide exemplary patron service. The Box Office Manager is a team leader and problem solver and serves as a critical feedback link between patrons and staff. Tasks and Responsibilities Be highly proficient in all ticketing operations of the software Patron Manager (Salesforce), self-train or seek coaching, advise leadership abilities on best practices and new advancements, build events and instances, build each theatre season and build subscription packages. Build classes and camps. Advise on best practices on the development and education aspects of Patron Manager; Open and close the Box Office according to stated hours. Serve as the on-site Box Office Manager, greeting walk-in patrons, answering phones and selling tickets; Make and meet weekly outbound call goals for subscribers, lapsed subscribers and potential groups to qualify leads and close ticket sales. Manage an outbound call tracker; Create and generate ticketing sales reports, AEA reports, weekly sales tracking, post on an agreed upon schedule, add financial data to QuickBooks, generate door reports, generate tracking codes and promo codes, and be responsible for other sales support and reporting as needed; Be responsible for all community calendar postings and Facebook event posts that will appear no later than 4 weeks (or as allowed) prior to each event, e.g. Patch, free community calendars, etc. Interview, hire, train and supervise part-time Box Office Associates. Recruit, train and manage additional volunteer corps for distribution and other tasks; Be responsible for programs being printed; Be responsible for the overall appearance of the Box Office Lobby and Middle Lobby. Order posters for walls and sidewalk sign, report any cleaning or facility fixes that are needed, supervise the general operations of concessions and help coordinate the ordering; Manage all community events in coordination with Office adjunct. Schedule the event, be the main point-of-contact, manage the collection of materials, arrange for the tent and/or tables, schedule volunteers or staff. Manage the event calendar and create a post-event report. Attend the event as needed; Work with the Executive Director on executing proper cash handling and cash control procedures. Manage the Square POS system; Work with leadership abilities to recommend appropriate demand-located pricing adjustments resulting from sales analysis. Manage all third party sales outlets; Serve as backup staffer in the event of illness or incapability to appear for House Manager, or Front-of-House staff. Other tasks as appropriate and needed. Patron Manager practice mandatory. income $40,000 - $42,000 located on practice; health insurance and benefits package available. Education Level: N/A To Apply: Please send a cover letter expressing your interest in this function, along with your resume to E-Mail: resumes@QTGREP.org. No calls please. Skills:
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