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Offer: Help Desk Consultant I:Villanova UniversityJob description:Help Desk Consultant ITo view the position details and/or apply to a position, click on theView Detailslink below the Job Title. If you have questions about the application process, please refer to theApplicant FAQ's.Please see Special Instructions for more details.Grad students only. Excellent written & oral communication expertise & customer service expertise required. Summer, Fall, Spring positions. Provide first level help desk support to faculty, staff & students. Assist with computer problems, provide diagnosis and resolutions. Log calls utilizing help desk system No practice Necessary! UNIT will provide ALL the training income $13.00 per/hour Contact Us by Kimberly Walter
Posting DetailsDo you have questions about the application process? If so, please refer to the Applicant FAQ's. Position InformationPosting Number:: 20234652V Position Title:: Help Desk Consultant I Posting Type: Student Hours/week:: 20 hours per week Eligibility:: Work study preferred but open to all students Semester: 2024-2025 Academic Year Location : St. Mary's Hall Detailed Work Schedule: Number of positions:: 6 Department:: 715-UNIT - Technology Support Services Contact Name:: Kimberly Walter Contact Phone/Extension:: 94899 Position Summary Information Job Description Summary:: *Provide first-level help desk support to provide support for all UNIT-supported systems. *Consult with students, faculty, and staff regarding issues with Villanova technology and systems. *Assist with computer problems and provide diagnosis and resolutions. *Log calls utilizing the TeamDynamix (TDX) ticket system. Requirements:: Must be a graduate student. Some technical expertise to support the Information technology infrastructure. * Excellent written and oral communication expertise. * Excellent customer service expertise. Additional Information:: * Summer, Fall, and Spring position. * UNIT will provide ALL training. Physical Demands Summary:: Wage Rate:: $13.00 Posting Detail Information Closing Date (11:59pm ET):: 05/21/2025 Open Until Filled: Yes Posting Specific QuestionsRequired fields are indicated with an asterisk (*).» * Are you currently a registered Villanova student? » Yes » No » * Are you eligible for work study? » Yes » No » I don't know » * What is your availcapability? (days and times) (Open Ended Question) » * Have you ever worked on campus before? If ?Y?, what department and semester/year? (Open Ended Question) Optional Applicant Documents:Required Documents» Resume / Curriculum Vitae Optional Documents » Cover Letter / Letter of Interest Skills:
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