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Job Offer: Information Technology Consultant (Internal Employment Opportunity):Oregon State UniversityJob description:Information Technology Consultant (Internal Employment Opportunity)Bookmark this Posting Print Preview | Apply for this JobPlease see Special Instructions for more details.This is an Internal Employment Opportunity.Applications will be reviewed located on the information submitted on the employment profile with education and work history along with any other requested documentation i.e. posting specific question responses, transcripts, etc. Your profile MUST clearly show how you meet the minimum/required qualifications for the position. Resumes are NOT accepted at the application stage for this position. Cover letters are optional for this position and will not be used for evaluating your qualifications. Equivalent required practice is located on full-time equivalent (40 hours per week). PLEASE NOTE: If you have volunteer practice significant to this position, please include in the Employment History section and note length of time, average number of hours per week and major tasks. Typically, the starting income is at the lower end of the income range. For additional information Contact Us by: Andrew Wheeler at E-Mail: Andrew.wheeler@oregonstate.edu . OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the capability to help us achieve our vision of a diverse and inclusive community. OSU will conduct a review of the National Sex Offender Public website prior to hire. OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide variety of lived practice including involvement with the justice system. This job has ?critical or security-sensitive? responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, Contact Us by OSU's Employee and Labor Relations team at E-Mail: employee.relations@oregonstate.edu. Transcripts must be submitted for all required and/or related courses. All courses must be from accredited colleges, universities, or private vocational schools. The online application system will allow you to attach your transcripts if the PDF file is 9MB or less. Transcripts must be received by the closing date. If you have trouble uploading your transcripts, reach out to the contact listed. Position DetailsPosition InformationDepartment Customer practice (JIS) Classification Title Info Technology Consultant Job Title Information Technology Consultant (Internal Employment Opportunity) Appointment Type Classified Staff Job Location Corvallis Benefits Eligible Full-Time, benefits eligible Remote or Hybrid option? Employment Category Regular Job Summary This is an Internal Employment Opportunity. This recruitment will be used to fill one full-time Information Technology Consultant, competency level 2, position for the University Information and Technology Service Desk at Oregon State University (OSU). This Information Technology Consultant (ITC) position functions as a member of the Service Desk within the Business Architecture (BA) unit of University Information and Technology (UIT). The purpose of this position is to provide support to users of computer technology at Oregon State University. This position reports to the Director within the Service Desk. Data Statement: UIT has a commitment to deliver data as a strategic working asset and to enable data informed decision making across OSU. UIT leaders and staff will lead by example and use data to inform decision making at all levels in the organization. Persons in technology functions are also expected to design systems with data portcapability in mind and work within enterprise architecture and privacy guidelines. DEI Statement: UIT has a deep commitment to and belief in the strength and value of diversity, equity, and inclusion (DEI) both all over our team and as an intentional and active practice to advance the vision, mission, and strategic efforts of the entire university. As a member of the UIT community, the person in this position is expected to foster and promote the values of DEI and demonstrate a commitment to inclusive excellence in their work. Security Statement: Proactively securing and protecting OSU's digital assets and information systems is crucial to our missions of teaching and learning, research, and outreach and engagement. All OSU Information technology professionals have a direct responsibility to provision high quality and secure Information technology systems and services. Persons in technology functions are expected to be responsive to security related actions and requirements, and to collaborate to find secure ways to support the OSU community. Why OSU? Working for Oregon State University is so much more than a job! Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don't wait for challenges to present themselves - we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply expertise, tools and expertise to build a better future for all. FACTS: • Top 1.4% university in the world • More research funding than all public universities in Oregon combined • 1 of 3 land, sea, space and sun grant universities in the U.S. • 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties • 7 cultural resource centers that offer education, celebration and belonging for everyone • 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates • 35k+ students including more than 2.3k international students and 10k students of color • 217k+ alumni worldwide • For more interesting facts about OSU visit: https://oregonstate.edu/about Locations: Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport. Oregon State's beautiful, historic and state-of-the-art main campus is located in one of America's best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances. Total compensates Package: Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including: • Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents. • Free confidential mental health and emotional support services, and counseling resources. • Retirement savings paid by the university. • A generous paid leave package, including holidays, vacation and sick leave. • Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities. • Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program. Future and current OSU employees can use the Benefits Calculator to lgain more about the full value of the benefits provided at OSU. Key Responsibilities Service Desk 75% Responds directly to customer requests for assistance. Provides assistance to customers via phone, email, ticket system, walk-up and in-person onsite visits. Tracks all customer/user requests accurately and completely in ticketing system. Escalates more difficult problems to the appropriate technical support team or to management as needed. Ensures customer/user requests are addressed in a timely fashion. Maintains excellent customer relations and responds immediately and accurately to customer/user requests. Communicates regularly with customers and co-workers regarding problem status and resolution. Practices active listening to understand what customers/users are trying to accomplish and navigates technical challenges with customers/users to find a resolution. Maintains UIT's commitment to and belief in the strength and value of diversity, equity, and inclusion (DEI) Installs, configures, supports, and troubleshoots the following for customers/users: computer workstations and peripheral equipment including printers, print server, current versions of Microsoft Windows and Macintosh operating systems and connected software, mobile device platforms such as tablets and smartphones, Microsoft Office suite of applications, Adobe products, anti-virus and other utilities. May be assigned responsibility to monitor specific workflows related to these activities and report on deviations from expected norms to management. Supports and troubleshoots services provided by other units of UIT. Some examples are: network, email, learning management systems, and collaboration tools. Assists in the everyday operations of the UIT Service Desk and desktop support service through assigned specialized tasks such as ticket triage, appointment checking, scripting, computer image and software package management, loaner fleet management, hardware inventory management, mentoring students in the call center and walk-up, and other tasks as assigned. Independently researches and resolves unique computer problems through consultation with vendors and colleagues. Acts as a liaison between the customer/user, suppliers, vendors and other technical groups to resolve technical issues. May serve as a subject matter expert for specific technical issues for the team. May create and manage Active Directory objects and permissions. Analyzes customer needs and researches available products and systems to make recommendations that meet those needs. Configures computers and software according to OSU information security policy. May provide some after-hours support for Athletics events. May serve in an on-call rotation. Support Business Architecture 10% Displays professional behavior including: provides feedback in a constructive and tactful manner; contributes to a positive work environment; maintains excellent working relationships with colleagues in all departments; is reliable and punctual to assigned shifts. May prepare proposals, cost estimates and justifications. Recommends changes and improvements to existing standards, processes and procedures. May provide training or presentations to Information technology colleagues on specific technical topics. Attends team meetings and provides input to decision-makers. Serves as a resource and mentor for student and staff technicians in Business Architecture. Assists Information technology management upon request in planning, development, and implementation of projects. Educate Customers 10% Helps educate customers about information security best practices. Writes user and technician documentation including user guides, instructor guides, and training publications or videos. Documents and maintains processes and procedures. Professional Development 5% located on business needs of the unit attends webinars, online training, industry conferences, or other events to keep current with information technology. Researches new technologies and prepares summaries for the team. Attends workshops or other training opportunities to improve interpersonal expertise and customer service expertise. What We Require This classification requires a basic foundation of expertise and expertise of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work practice. What You Will Need » This classification requires a basic foundation of expertise and expertise of technology and information systems generally obtained through an AA or higher degree in computer science, information systems, systems and network administration, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work practice. » Well-developed empathy and listening expertise; the prosperous candidate will have an excellent capability to gauge customers' technical abilities, to understand customer needs, and to overcome communication barriers. » practice configuring and troubleshooting technology closely related to the tasks described in the position. » practice troubleshooting and repairing PC and Mac computer hardware. » practice providing direct customer support in a technical environment. » Effective written, spoken, and interpersonal communication expertise. » Demonstrated capability to assist others in completing work assignments. » Demonstrated prosperous professional behavior. » Demonstrable commitment to promoting and enhancing diversity, equity and inclusion (DE&I) This position is designated as a critical or security-sensitive position; therefore, the incumbent must prosperously complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. What We Would Like You to Have » practice working in an educational/university environment. » Good working expertise of Active Directory and Exchange including creating and managing user accounts and supporting email clients in an AD/Exchange environment. » expertise of network fundamentals. » practice using system management tools for software installation and updates. » practice working in a senior position or serving as a mentor. Working Conditions / Work Schedule This position involves frequent long-term use of a computer and phone in an office environment and walking to other locations while carrying a laptop or pushing computers on a cart. May involve driving to some customer/user office locations if appropriately trained. Pay Method Hourly Pay Period 1st through the last day of the month Pay Date Last working day of the month Min income $21.59 Max income $40.03 Link to Position Description https://jobs.oregonstate.edu/position_descriptions/117187 Posting Detail Information Posting Number P05003CT Number of Vacancies 1 Anticipated Appointment Begin Date 12/16/2024 Anticipated Appointment End Date Posting Date 10/09/2024 Full Consideration Date Closing Date 10/18/2024 Indicate how you intend to recruit for this search Competitive / Internal Special Instructions to candidates This is an Internal Employment Opportunity. Applications will be reviewed located on the information submitted on the employment profile with education and work history along with any other requested documentation i.e. posting specific question responses, transcripts, etc. Your profile MUST clearly show how you meet the minimum/required qualifications for the position. Resumes are NOT accepted at the application stage for this position. Cover letters are optional for this position and will not be used for evaluating your qualifications. Equivalent required practice is located on full-time equivalent (40 hours per week). PLEASE NOTE: If you have volunteer practice significant to this position, please include in the Employment History section and note length of time, average number of hours per week and major tasks. Typically, the starting income is at the lower end of the income range. For additional information Contact Us by: Andrew Wheeler at E-Mail: Andrew.wheeler@oregonstate.edu . OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the capability to help us achieve our vision of a diverse and inclusive community. OSU will conduct a review of the National Sex Offender Public website prior to hire. OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide variety of lived practice including involvement with the justice system. This job has ?critical or security-sensitive? responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, Contact Us by OSU's Employee and Labor Relations team at E-Mail: employee.relations@oregonstate.edu. Transcripts must be submitted for all required and/or related courses. All courses must be from accredited colleges, universities, or private vocational schools. The online application system will allow you to attach your transcripts if the PDF file is 9MB or less. Transcripts must be received by the closing date. If you have trouble uploading your transcripts, reach out to the contact listed. Supplemental QuestionsRequired fields are indicated with an asterisk (*).» * Internal employment opportunities are filled from within the institution by candidates who are current, or recent, members of the OSU Community. Please indicate how you meet this criterion. See: http://hr.oregonstate.edu/jobs/oeshtxt/111 for details. (Open Ended Question) Documents Needed to ApplyRequired DocumentsOptional Documents» Cover Letter » Transcripts » VETERANS ONLY: Must provide proof of Veteran Status (DO NOT upload any unrelated documentation - information uploaded to this field will be removed once reviewed) Skills:
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