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Offer: Systems Support Administrator:University of North CarolinaJob description:Systems Support AdministratorBookmark this Posting Print Preview | Apply for this JobPlease see Special Instructions for more details.UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report. Please upload reference information including ?names, position titles and company/institutions, phone numbers, and email addresses of at least ?two? current/previous managers. » The Search Committee will not contact references without first verifying permission with the finalist . Please ensure your full range of expertise, expertise, abilities, practice, and education are listed on your application. » Do not write ?see resume' on your application when completing the job tasks section.Please ensure your application reflects the expertise, expertise, abilities, and practices to support your answers to the supplemental questions. (see the job tasks section of previous employment). Please submit a resume and cover letter with your application. » These documents will be used to evaluate your written communication expertise as well as supporting documents of your expertise, expertise, abilities, education, and professional practice. Position InformationGeneral InformationVacancy Open to All Candidates Employment Type Permanent - Full-time If time-limited, note appointment end date Hours per week 40 Months per year 12 Position Number 001202 NC income Grade Equivalency GN09 Classification Title University Program Associate - Advanced Working Title Systems Support Administrator income Range $46,110 - $57,638 Anticipate Hiring Range $46,110 - $55,702 FLSA Status Non Exempt Division Student Affairs Department Student Union Activities & Rec (Adm) Work Unit Cone Center Conferences Work Schedule 8:00 am - 5:00 pm, Monday - Friday with occasional evening and weekend hours required, as necessary. Primary Purpose of Position This position serves as the Systems Support Administrator - providing functional technology support related to the everyday operations of CRES by managing data and the functionality of software applications and automated processes used by the office. Serves as the primary resource for both the conference management and room reservations software applications - providing maintenance of rate schedules, formulas, etc., as well as staff training (including technical support documentation), collaboration/coordination with the Office of OneIT and other third party representatives. Establishes data maintenance schedules for each software application in conformity with University policies. Manages and maintains departmental websites for both content and ease of use. Minimum Education/practice Required Minimum Appropriate qualifications: Bachelor's degree; or equivalent combination of training and practice. All degrees must be received from appropriately accredited institutions. University Preferred Appropriate qualifications: Graduation from a four-year college or university and two years of related practice; or an equivalent combination of training and practice. All degrees must be received from appropriately accredited institutions. Essential Job tasks The Systems Support Administrator is responsible for the administration, configuration, and optimization of the unit's primary systems, including the 25Live scheduling and event management system and IRIS contracting software. this function involves working closely with various departments to ensure efficient use of the systems, providing user support, and maintaining data integrity. The administrator will act as a key liaison between end-users and technical support teams, ensuring that the system meets the organization's business needs. Essential tasks include: » Manage the configuration and everyday operations of key systems. » Evaluate and recommend improvements to system processes and workflows. » Act as a liaison between end-users and the software vendor for escalated support. » Provide technical support to users, covering issues and troubleshooting problems. » Ensure the accuracy and integrity of data entered into the system. » Monitor and generate reports on system usage, scheduling efficiency, and other key metrics. Other Work Responsibilities Other tasks include: » Develop and deliver training materials and sessions for end-users. » Create and maintain user documentation, FAQs, and expertise base articles. » Maintain detailed records of system configurations, changes, and user interactions. » Manage and maintain departmental websites ensuring current content and ease of use. » Ensure website design and user interfaces are intuitive and easy to maneuver. Departmental Preferred practice, expertise, Training/Education » Bachelor's Degree and » 1-3 years practice in Business, IT, or related field. » Excellent written and oral communication expertise. » practice with providing functional technology support. » practice in providing technical support to end users. » capability to work independently and manage multiple tasks simultaneously. » capability to train other professional staff members. » Attention to detail at all times. Necessary Licenses or Certifications Work Location Popp Martin Student Union Posting date 10/09/2024 Closing date 10/22/2024 Proposed Hire Date 11/04/2024 Contact Information Special Notes to candidates UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/ The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report. Please upload reference information including ?names, position titles and company/institutions, phone numbers, and email addresses of at least ?two? current/previous managers. » The Search Committee will not contact references without first verifying permission with the finalist . Please ensure your full range of expertise, expertise, abilities, practice, and education are listed on your application. » Do not write ?see resume' on your application when completing the job tasks section.Please ensure your application reflects the expertise, expertise, abilities, and practices to support your answers to the supplemental questions. (see the job tasks section of previous employment). Please submit a resume and cover letter with your application. » These documents will be used to evaluate your written communication expertise as well as supporting documents of your expertise, expertise, abilities, education, and professional practice. Posting Specific QuestionsRequired fields are indicated with an asterisk (*).» * How did you hear about this employment opportunity? » UNC Charlotte Website » HERC Job Board » Inside Higher Education » Circa (formerly known as Local JobNetwork) » Another Website » Agency Referral » Advertisement/Publication » Personal Referral » Other » Where did you lgain about this posting? (Open Ended Question) » * Please describe your professional practice using or supporting 25Live or other event scheduling programs. (Open Ended Question) » * Please give an example of how you have provided end-user technical support. (Open Ended Question) Applicant DocumentsRequired Documents» Resume / Curriculum Vitae » Cover Letter / Letter of InterestOptional Documents Skills:
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