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Offer: Student Services Specialist:University of North CarolinaJob description:Student Services SpecialistBookmark this Posting Print Preview | Apply for this JobPlease see Special Instructions for more details.UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefitsThe finalist may be subject to a criminal background check and/or motor vehicle report. Please upload reference information including ?names, position titles and company/institutions, phone numbers, and email addresses of at least ?two? current/previous managers. » The Search Committee will not contact references without first verifying permission with the finalist ?.Please ensure your full range of expertise, expertise, abilities, practice, and education are listed on your application. » Do not write ?see resume' on your application when completing the job tasks section.Please ensure your application reflects the expertise, expertise, abilities, and practices to support your answers to the supplemental questions. (see the job tasks section of previous employment). Please submit a resume and cover letter with your application if requested. » These documents will be used to evaluate your written communication expertise as well as supporting documents of your expertise, expertise, abilities, education, and professional practice. Position InformationGeneral InformationVacancy Open to All Candidates Employment Type Permanent - Full-time If time-limited, note appointment end date Hours per week 40 Months per year 12 Position Number 001960 NC income Grade Equivalency GN07 Classification Title Student Services Specialist - Journey Working Title Student Services Specialist income Range $39,058 - $45,000 Anticipate Hiring Range $39,058 - $45,000 FLSA Status Non Exempt Division Academic Affairs Department Coll of Computing&Informatics (Col) Work Unit College of Computing & Informatics Work Schedule 8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required in conjunction with undergraduate recruiting events. Primary Purpose of Position The Student Services Specialist plays a key function in supporting the operations / activities for the Student Center, Undergraduate Advising Center, and Student Professional Development unit within the College of Computing and Informatics (CCI), ensuring a welcoming and efficient environment for students, staff, and external partners. This position also provides administrative and event support, manages communication channels, and serves as a crucial point of contact for both internal and external stakeholders. Minimum Education/practice Required Minimum Appropriate qualifications: Bachelor's degree; or equivalent combination of training and practice. All degrees must be received from appropriately accredited institutions. University Preferred Appropriate qualifications: Graduation from a four-year college or university and two years of administrative or office management practice in the student services or related field; or equivalent. All degrees must be received from appropriately accredited institutions. Essential Job tasks The Student Services Specialist supports the operations / activities for the Student Center, Undergraduate Advising Center, and Student Professional Development unit within the College of Computing and Informatics (CCI). Front-line Student Services: » Answers the student center phone line and college group email account. » Serves as a gatekeeper for student and visitor traffic by answering basic questions and direct more complex inquiries appropriately. » Coordinates with advisors and faculty to ensure smooth operations. » Helps coordinate Dean's Ambassador assignments for various events. Student Professional Development Support: » Assists in planning and executing student professional development events (e.g., career fair preview night). » Provides administrative support for the Director of Student Professional Development in terms of communicating and coordinating with employers and Dean's Ambassadors. Advising Support: » Assists the advising team with graduation audits and the Change of Major/Concentration/Minor processes, issue authorizations / permits to students, schedule and monitor CCI advising center email and help answer general (i.e., not academic advising related) questions. Other Work Responsibilities » Assists with other student-facing administrative tasks as needed (e.g., scholarship management process). » Contribute to the continuous improvement of student services by offering feedback and suggestions. » Serves on significant university and college committees as required. Departmental Preferred practice, expertise, Training/Education » Four-year degree in education, human resources, counseling, advising or related fields. » 2 (two) years of administrative/office management practice with student services; higher education preferred. » Minimum of beginner level practice with Google Workspace, Microsoft Office suite; Google Calendar, (intermediate practice preferred). » practice and capability to adapt to other administrative software systems. » Strong organization expertise and communication expertise both verbal and written needed for position. » Strong customer service service practice; Student Services practice preferred » capability to work both independently and with a team. Necessary Licenses or Certifications Work Location Woodward Hall Posting date 10/23/2024 Closing date 10/31/2024 Proposed Hire Date 11/11/2024 Contact Information Special Notes to candidates UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits The finalist may be subject to a criminal background check and/or motor vehicle report. Please upload reference information including ?names, position titles and company/institutions, phone numbers, and email addresses of at least ?two? current/previous managers. » The Search Committee will not contact references without first verifying permission with the finalist ?. Please ensure your full range of expertise, expertise, abilities, practice, and education are listed on your application. » Do not write ?see resume' on your application when completing the job tasks section.Please ensure your application reflects the expertise, expertise, abilities, and practices to support your answers to the supplemental questions. (see the job tasks section of previous employment). Please submit a resume and cover letter with your application if requested. » These documents will be used to evaluate your written communication expertise as well as supporting documents of your expertise, expertise, abilities, education, and professional practice. Posting Specific QuestionsRequired fields are indicated with an asterisk (*).» * How did you hear about this employment opportunity? » UNC Charlotte Website » HERC Job Board » Inside Higher Education » Circa (formerly known as Local JobNetwork) » Another Website » Agency Referral » Advertisement/Publication » Personal Referral » Other » Where did you lgain about this posting? (Open Ended Question) » * Do you have practice with both Microsoft and Google Suite applications? Is so, please indicate which and the connected applications as well as your level of practice (beginner, intermediate, advanced). (Open Ended Question) » * Do you have administrative practice specifically related to this function? If so, please explain your practice. (Open Ended Question) » * Do you have student service practice as Information technology relates to this function? If so, please explain your practice. (Open Ended Question) Applicant DocumentsRequired Documents» Resume / Curriculum Vitae » Cover Letter / Letter of InterestOptional Documents » Contact Information for References Skills:
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