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Job Offer: Help Desk Specialist- PT:Union County CollegeJob description:Help Desk Specialist- PTBelow you will find the job description for the position including the requirements and any additional documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button. If you would like to bookmark this position for later review, click on the Bookmark link. If you would like to print a copy of this position for your records, click on the Print Preview link.
Job AnnouncementPosition InformationPosition Title: Help Desk Specialist- PT Campus: Elizabeth Department: Information Technology Full-time, Part-time, Adjunct: Part Time Exempt or Non-Exempt: Non-Exempt Regular,Temporary, or Grant: Regular General Description: The Helpdesk Specialist under the direction of the Manager of Help Desk Services, assists and instructs faculty, staff and students in the proper use of the computer hardware and software facilities available to the academic community. Works closely with Information technology personnel to provide diagnostic and corrective action as applicable. Characteristics, tasks, and Job responsibilities: • Facilitates faculty/staff/students in the proper use and operation of computer lab facilities and classroom technology. • Extreme focus on high level of customer support is a must. • Provides individualized instruction and training to faculty, staff and students as needed in the use of apps. • Ensures maintenance of records, computer and printer use and performance. • Provides support for specific application projects as required. • Ensures the cleanliness of equipment in computer labs. • Diagnose computer-related problems by end users and effect corrective action or recommend further analysis by other I.T. department members and repair/fix problem as needed or recommended. • Staffing a ?Helpdesk? and being responsible for making sure that all calls are handled properly, courteously and expeditiously. • Logging and reporting all calls to the Helpdesk so as to address common problem areas as quickly as possible. • Assist with multi-user application software so that simple problems related to these products may be resolved quickly. • Follow up with end users to ensure issue has been resolved. • Keep end-user community informed regarding status of computer problems, especially during periods of unexpected downtime and notify end users of estimated downtime and when systems are back up and running. • Assist end-users with application software problems through phone conversation, if adequate, and by visiting the department's office as needed. • Maintain procedural documentation related to the responsibilities of this position. • Perform hardware and software installations. • Completes personal transfer of helpdesk operation to next helpdesk shift in a clear and professional manner. • Performs mandatory overtime shift coverage to facilitate helpdesk operation, such as coverage for co-worker vacation/sick time, transfer-of-operation to next shift, weekend/summer schedule shift coverage and other emergencies. Education Requirements: • Associate degree required or equivalent combination of education and practice to meet the core competencies. practice: Preferred practice: • Minimum two years' practice with personal computer applications. • Minimum two years' practice in hardware diagnosis and repair. • Minimum two years' practice with applications in a Windows environment. • Minimum two years working in a computer assistance function. Competencies and expertise Required: • Strong communication expertise. • Proficiency in current versions of Microsoft Windows operating systems, Microsoft Office, Colleague, Webex and Cisco classroom equipment and other PC products. • Must be flexible and versatile in work assignments. • capability to deal tactfully and courteously with members of college community. • capability to research information and instruct others in researching problems. • capability to analyze problems and initiate corrective action. • capability to read, write, speak and understand English. • Must present neat, professional appearance. • Must be willing to travel to other campuses as needed. • Valid New Jersey Driver's License required. Physical Demands and Work Environment: • This position's tasks are normally performed in a typical interior/residence work environment, located on the activity scheduled. • Some physical effort required; however, the employee must occasionally lift and/or move up to 40 pounds. • No or very limited exposure to physical risk. • Some travel required. income: $ 22.00 per hour Additional Information : UCNJ Union College of Union County, NJ does not discriminate and prohibits discrimination, as required by state and/or federal law, in all programs and activities, including employment and access to its career and technical programs. UCNJ Union College of Union County, NJ is an EEO/AAP Employer/Protected Veteran/Disabled ================ Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. Information technology is not designed to contain or be interpreted as a comprehensive inventory of all tasks and qualifications required of all employees assigned to the job. Nothing in this job description restricts management's right to assign or re-assign tasks to this job at any time due to reasonable accommodations or other business reasons. Terms of Employment: Part-time hours not to exceed 25 per week. Schedule to meet department needs, mainly Monday -Thursday on the Plainfield campus and some evenings and extended hours will be required. capability and availability to travel on short notice to all on and off-campus sites as needed by the college. Employee must establish residency in New Jersey within one year of appointment unless an exemption applies. Posting Detail Information Open Date: 02/02/2024 Close Date: Open Until Filled: Yes Supplemental QuestionsRequired fields are indicated with an asterisk (*).* How did you hear about this employment opportunity? » Public Job Posting on UCC.edu » Internal Job Posting (Paper Posting) » Personal Referral » Agency Referral » Print Advertisement/Publication (IE: Sunday Star Ledger) » Linked-in » NJ.com » HigherEdJobs.com » HERC.org » Other Website Not Listed » Other Source Not Listed * If you heard of this employment opportunity from a print advertisement/publication, please indicate where you heard of this employment opportunity. If you have chosen a specific answer to question number one, please put ?N/A? in the answer field. (Open Ended Question) * If you heard of this employment opportunity from another web site or another source not listed in question number one, please indicate where you heard of this employment opportunity. If you have chosen a specific answer to question number one, please put "N/A" in the answer field. (Open Ended Question) * Describe a situation when you tried to deal with a problem with ideas and methods that had not been tried before. What was the result? (Open Ended Question) * Describe a specific instance, in a group situation, where you made your views known about an issue important to yourself. What was the issue, and why was Information technology crucial? (Open Ended Question) * How do you decide which tasks take priority when organizing a complete project? (Open Ended Question) * Do you have a valid New Jersey Drivers License? » Yes » No * Effective September 1, 2011, the ?New Jersey First Act? contains new residency requirements for most public agents and employees. Current, new, or prospective public employees should be aware that the New Jersey First Act, N.J.S.A. 52:14-7 (L. 2011, Chapter 70), requires employees of all public employers (for example, state, county, and municipal governments), public agencies, authorities, boards, bodies, commissions, public institutions of higher education, certain quasi-public entities, and all school boards to reside in the State of New Jersey unless otherwise exempted under the law. Are you currently a resident of the State of New Jersey? » Yes » No Optional & Required DocumentsRequired Documents» Resume/CV » Cover Letter » Unofficial Transcripts (official due upon hire) Optional Documents Skills:
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