Job details |
|||||||||||||||||||||||||
|
Job Opportunity: Helpdesk Technician:Helpdesk TechnicianJob description:Helpdesk Technician
EmployerMitchell Community College500 West Broad Street Statesville, NC 28677 Phone: 704-878-3200
Job LocationStatesville Campus
income/Grade$33,000-$49,500 annual - Commensurate with practice
BenefitsFull Time Benefits
Job Category» Technical/Paraprofessional
Application PeriodOpens: Thursday, May 23, 2024Closing date: Friday, June 14, 2024
Target Start DateThursday, May 23, 2024
Expected Work HoursFull Time
Employment TypeFull Time
Minimum QualificationsAssociate's Degree in Information Systems, System Administration, Network Administration, or related fieldMinimum of two years of practice with fundamental networking principles and system management Minimum of two years of practice with administering operating system software, such as Microsoft Windows and Linux Minimum of two years of practice with hardware vendors such as Apple, Dell, and HP A Bachelor's degree in Information Systems or Computer Science is preferred Industry standard Information technology certifications are preferred (CompTIA, Cisco, ISC, etc.)
Preferred QualificationsAssociate's Degree in Information Systems, System Administration, Network Administration, or related fieldMinimum of two years of practice with fundamental networking principles and system management Minimum of two years of practice with administering operating system software, such as Microsoft Windows and Linux Minimum of two years of practice with hardware vendors such as Apple, Dell, and HP A Bachelor's degree in Information Systems or Computer Science is preferred Industry standard Information technology certifications are preferred (CompTIA, Cisco, ISC, etc.)
Position DescriptionJob SummaryThe Information technology Helpdesk Technician is responsible for triaging and escalating support requests received via phone, in person or email, as well as installing, maintaining, and documenting end user computing devices, printers, applications, and campus audio/visual equipment. The Information technology Helpdesk Technician is the front line in providing professional and courteous customer service to Mitchell's faculty, staff, and students. income will commensurate with practice., Essential tasks and Responsibilities Respond to customer issues via phone, email, computer chat, walk-ins, and any other form of contact Management of helpdesk voicemails and creation of tickets for voicemails if necessary Responsible for setting up and connecting all College-owned end user hardware, including but not limited to desktop PCs, laptops, mobile devices, peripheral devices, and printers Manage and maintain software applications on all College-owned end user devices Implement, update, and manage modern system imaging processes to improve hardware rollouts Install, manage, and maintain classroom audio/visual equipment, as well as digital signage Diagnose all hardware and software issues in the end user computing environment Document and maintain an accurate and up-to-date inventory of hardware and software, including moves, additions, deletions, and procedures. Provide assistance with teleconferencing, collaboration sessions, events, and online meetings Analyze, review, and resolve Information technology help desk requests within Service Level Agreement (SLA) conditions Prioritize and escalate help desk requests to the proper team within SLA conditions Provide professional, timely, and courteous customer support Work closely with the Information technology Operations team and ERP Systems team to support college and Information technology needs Serve as a backup to other Information technology Support team members Related Job responsibilities: Any other tasks as assigned by the Information technology Support Manager, Chief Information agent (CIO), Vice President of Accounting/CFO (or equivalent), and the President. Knowledge, expertise, Abilities, Education and practice Requirements Demonstrate strong computer and technology expertise. Demonstrate technical problem-solving abilities. Must be a self-starter able to work alone and in a team-located environment. capability to effectively present information and respond to questions from students, employees and community. Effective organizational expertise, written, and oral communication expertise. Possesses a valid driver's license. Demonstrate knowledge of and commitment to open access community college philosophy, diversity issues, and service technology Equity in Learning & Employment: Equity and belonging are crucial to who we are. The College celebrates diversity and inclusion, embracing a broad definition of diversity that includes people of every race, ethnicity, gender, gender identity, sexual/affectional orientation, age, socio-economic status, capability or attributes (visible and invisible), neurodiversity, religious or ethical values system, national origin, political beliefs, veterans, and first-generation college students. Additional Information Surroundings/Environment: Work is generally done in an office environment but will require physically setting up equipment and peripherals in offices, closets, and classrooms. Physical Effort: While performing the tasks of this job, the employee must be able to maintain a stationary position for an extended period. The employee must also move around multiple campus locations, and operate, position, and install numerous types of technology, as needed; and frequently communicate with others. The employee may require the capability to lift up to 50 pounds. Working on a ladder may be required. Scheduling: This is a full-time position. Normal working hours are Monday through Friday from 8:00am - 4:30pm; however, must be able to work a flexible schedule, with day, evening and weekend hours as needed. Travel: Local travel is required, including between campus locations. Occasional travel to conferences and training will be required.
How to submit the application:https://www.schooljobs.com/careers/mitchellcc/jobs/4520425/hel pdesk-tech...
Job Post ContactChristina Sharkey, Human Resources adjunctMitchell Community College 500 W. Broad Street, Statesville, NC 28677 (704)978-1371 office (704)978-3117 fax Skills:
|
|||||||||||||||||||||||||
|