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MU Building Services Help Desk adjunct:Oregon State UniversityJob description:MU Building Services Help Desk adjunctBookmark this Posting Print Preview | Apply for this JobPlease see Special Instructions for more details.When applying you will be required to attach the following electronic documents:? A Resume ? A Cover Letter For additional information Contact Us by: Kellen Hendrickson at kellen.hendrickson@oregonstate.edu OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the capability to help us achieve our vision of a diverse and inclusive community. OSU will conduct a review of the National Sex Offender Public website prior to hire. Note: All job offers are contingent upon Human Resources final approval Position DetailsPosition InformationJob Title MU Building Services Help Desk adjunct Appointment Type Student Employee Job Location Corvallis Position Appointment Percent 100 Appointment Basis 12 Pay Method Hourly Pay Period 16th - 15th of the following month Pay Date Last working day of the month Remote or Hybrid option? Min Hourly Rate $14.70 (Standard); $13.70 (Non-Urban); $15.95 (Portland Metro) Max Hourly Rate $17.00 (Standard); $16.50 (Non-Urban); $18.00 (Portland Metro) Position Summary This recruitment will be used to fill one (1) part-time (a maximum of 24 hours per week) MU Building Services Help Desk adjunct position for the Memorial Union at Oregon State University (OSU). The MU is comprised of Building Services, Guest Services and Retail Food Service. This program is an integral part of the education practice of OSU students, assists in the retention of students, accommodates university service for faculty and staff, encourages involvement by alumni, and presents a positive image of Oregon state University to guest and visitors. The purpose of the position is to serve the Memorial Union in the position of Help Desk adjunct, working to coordinate everyday maintenance, repair and cleaning operations across 15 different campus buildings. Staff must be able to work autonomously using MU Policies and guidelines to make decisions and use prior practice, training and good judgement to problem solve. Excellent communication expertise, personal accountcapability and teamwork are essential to success in this position. Position tasks Information & Customer Service » Provide prompt and courteous customer service to staff and ?customers? in person, via telephone and email. » Refer customer requests and issues to correct resources in Building Services or MU Organization. » Assist in issuing keys to authorized staff and ?customers?, and collecting keys as directed. » Support and help celebrate staff successes, celebrations and building-services staff development. » Answer the phone, radio and Help Desk emails and forward messages that help plan and initiate action, be Information technology a Work Order, immediate on-scene staff response, or development of a new process. » Supporting the MU team and guests during emergencies. Administrative » Print, review and prepare building services meeting room schedules for next day. » Support package (UPS, FedEx, Platt, etc?) receipt log and deliver within the MU org. » Create and coordinate temporary signage as needed in support of Maintenance & Operations. » Performs routine office area cleaning, straightening and recycling. » Check and restock all office resources and supplies, including resources used at the counter and the paper bins/trays in our various office equipment. Communicate any reorder, restocking or other needs to the OS Staff. » Create and maintain documents using Microsoft Office programs. » Provide administrative project support to Maintenance, IT, Projects, Custodial and Operations ie. Maintain staff shirt inventory, support new staff name tag creation, maintain staff photo wall. » Support everyday passdowns between shifts by providing information in writing and on whiteboard. » Provide scheduled labor support to supplement labor needs around Help Desk staff vacation and planned absences. » Other tasks as directed by manager or manager. Minimum Qualifications Full Employment Eligibility Requirements can be found here: http://fa.oregonstate.edu/stu-manual/500-employment-eligibility-requiremen ts » Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study » Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment » Must meet the applicable minimal enrollment standard » High School student: Regularly enrolled in a high school or participating in a home-schooling program » Undergraduate and post-baccalaureate student: 6 credit hours per term » Undergraduate international student: 12 credit hours per term* » Graduate student officially admitted to Graduate School: 5 credit hours per term » Graduate international student officially admitted to Graduate School: 9 credit hours per term* *International students may be allowed to carry fewer hours than specified above and still be considered ?full-time? by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center. Additional Required Qualifications » Available to work scheduled shifts during daytime weekdays. » Attendance of staff meetings, trainings and assigned shifts. » Detail oriented in regards to data entry and taking messages. Preferred (Special) Qualifications » Prior office practice - Answering phones, taking notes and inputting data. » Be able to demonstrate a commitment to promoting and enhancing diversity/inclusion. » Must be detail-oriented. Working Conditions / Work Schedule Posting Detail Information Posting Number P11459SE Number of Vacancies 1 Anticipated Appointment Begin Date 10/01/2024 Anticipated Appointment End Date Posting Date 09/16/2024 Full Consideration Date Closing Date 09/29/2024 Indicate how you intend to recruit for this search Competitive / Student - open to ALL qualified/eligible students Special Instructions to candidates When applying you will be required to attach the following electronic documents: ? A Resume ? A Cover Letter For additional information Contact Us by: Kellen Hendrickson at kellen.hendrickson@oregonstate.edu OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the capability to help us achieve our vision of a diverse and inclusive community. OSU will conduct a review of the National Sex Offender Public website prior to hire. Note: All job offers are contingent upon Human Resources final approval Supplemental QuestionsRequired fields are indicated with an asterisk (*).» * Describe a time you displayed good oral communication expertise. (Open Ended Question) » * Describe any practice working in a customer service environment. (Open Ended Question) » * Do you consider yourself a team player. Why or why not? (Open Ended Question) Documents Needed to ApplyRequired Documents» Resume » Cover LetterOptional Documents Skills:
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