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Job Opportunity: CRM Service Lead:Wisconsin Public MediaJob description: CRM Service Lead Listing description Wisconsin Public Media (www.wpm.wisc.edu), is seeking a full-time Customer Relationship Management (CRM) Service Lead to join a talented team and serve as the primary point of contact for the CRM for the division. The CRM Service Lead will play a key function in managing and optimizing the systems to support our mission of delivering high-quality content and engaging with our audience effectively. this function will be managing the CRM system itself, Revolution CRM, along with all of the interconnected applications, like NetSuite, Engaging Networks and ACD Direct. this function will administer the systems, respond to users' questions and issues, fulfill support requests, and provide user training. The Service Lead will also work closely with staff in WPM's fundraising, marketing and finance units to gather requirements, ensure the applications are configured appropriately, submit jobs to the vendor, and track, prioritize, and lead projects. The team consists of two Business Systems Analysts who provide technical support and data management services for the CRM and interconnected applications. A typical week for this function could consist of: meeting with functional users to discuss requests and projects, meeting with a vendor to review active jobs and discuss next steps, solving support issues, developing training materials to improve adoption of the system, tracking the team's work and prioritizing tasks, and/or running reports and metrics on a scheduled or ad hoc basis. Our ideal candidate will possess excellent communication expertise to assist staff with a broad range of technical practice in knowledge and using the CRM system and related technical tools. They will be goal- and detail-oriented, organized, self-motivated, analytical, and enjoy problem solving and learning new things, and embrace working collaboratively with a variety of staff. Knowledge of business applications and SQL is desirable and beneficial, but success in this function depends as much on interpersonal, communication and project-management expertise as technical knowledge. The ultimate goal for this position is the empowerment of WPM's application users to efficiently and confidently accomplish their own work goals in our systems. We are committed to equitable, unbiased hiring processes, flexible work environments, and continuing, open conversations and reviews of diversity, equity and inclusion in our content and workplace. this function will report to the Director of IT. This position will primarily be on-site, but there is workplace flexibility for some remote work opportunities. Organization: Wisconsin Public Media Job Job location: Madison, WI United States Job Job Category: Administrative Deadline: Thursday, June 6, 2024 Employment Type: Full time Hours Per Week: 40.00 Send Application Materials To: https://jobs.wisc.edu/jobs/crm-service-lead-madison-wisconsin-united-states Minimum income: $65,000.00 Website: https://jobs.wisc.edu/jobs/crm-service-lead-madison-wisconsin-united-states Job Field: Radio and Television
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