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Offer: Technology Support Analyst:LAistJob description: Technology Support Analyst Listing description Who We Are: Southern California Public Radio (SCPR) is a member-supported public media network whose mission is to strengthen the civic and cultural bonds that unite Southern California's diverse communities by providing the highest quality news and information service on air at LAist 89.3, online at LAist.com and through LAist Live Programming & Events. Since our founding in 1999, SCPR has been a fast growing, innovative, multi-platform public service newsroom. Every day, our staff helps audiences catch up on the latest headlines, solve the complexities of life in Southern California, and connect curious communities to one another. Position Summary: As a Technology Support Analyst for American Public Media Group, you will work as part of a dynamic Information technology team supportingprojects and everyday operations for the staff of Southern California Public Radio and American Public Media Group. While troubleshooting and resolving computer software and hardware issues you'll be focused on developing trusted relationships and delivering outstanding service. You'll be part of an agile and highly collaborative team of technicians and administrators while also working within the larger APMG Information technology department. A skilled technician with an appetite to lgain will find an abundance of opportunities to develop new expertise while maintaining good work/life balance. Are you the droid we've been looking for? Compensation: The pay rate for this opportunity will be no less than $33.61 per hour and no more than $38.46 per hour. Exact pay rate determined by practice and education related to the function, organizational compensation structure, budget and internal equity. Position Responsibility: » Troubleshoot, isolate issues, andimplementsolutionsto technology-relatedissuesin a timely and professional way. » Communicate both in-person and remotely via phone or e-mail, withoral and written communications expertise thatare clear and succinct with a warm customer focus. » Educate employees one-on-one and in groups on varying technical topics. » Document all incidents, requests, questions and feedback via the corporate service management ticketing tool. » Provide primary level support for changes in Cisco phone and voicemail system. » Escalate incidents, requests and questions to Systems Administrator and other members of the Information technology and/or Technology teams for the most effective and efficient response to customers. » Assist in the evaluation, repair, inventory, installation, and disposal of computing hardware and software. » Gain feedback from users about their computing practice. » Manage internal and user-facing projects and assignments through their entire life cycle. » Provide overnight and weekend on-call technical support via rotation. » Other tasks as assigned. Required Education and practice: » Bachelor's degree in computer engineering, computer science, MIS or equivalent practice. » 3 to 5 years of hands-on Information technology practice, including: » At least 3 years of practice with local and remote desktop, laptop and printer support in a service desk and desk side support environment. » practice supporting Windows server, and Active Directory environments. » practice with TCP/IP networks, routers, and switches. Required expertise, Knowledge and Abilities: » Strong knowledge and practice with Windows 10 Professional and better, Windows Server 2012 and better, Office 2016/365, and macOS 10. » Solid knowledge and practice with PC and Macintosh hardware, software and peripherals. » Strong knowledge of TCP/IP, DHCP and DNS for troubleshooting purposes. » practice with Active Directory, group policy, SCCM. » practice with installing, configuring, and troubleshooting Canon Multi-Functional Devices or other similar MFD's. » capability to troubleshoot local and remote network access and VPN connectivity from the client side. » Strong problem-solving expertise; the capability to research problems independently using multiple resources and develop practical solutions. » Interpersonal expertise; active listening, capability to convey ideas, facts, and technical information, accurately, thoroughly in a manner easily understood by non-technical people. Patience to repeatedly instruct people on the steps to take to deal with computer problems. » capability to be fully productive while working independently and with minimal supervision. » Excellent and efficient multitasking capability on multiple time-sensitive projects at any given time. » Excellent planning and organizational expertise. » Open to learning and applying new technologies and expertise to further develop while advancing the needs of the organization. » Good written communication expertise for everyday business communication and documentation. » capability to handle a changing flow of issues and information and exercise patience and professionalism during stressful situations. » Must have a strong customer satisfaction / service focus. Preferred expertise and practice: » Radio, content production, broadcast environment and/or IP-located audio practice. » practice with Microsoft Office 365 » Familiar with OSX Server and Open Directory » CCNA, CompTIA A+ / Network, MCSE, Apple Certified or similar certifications. » ITIL Practices For Service Management certification 2011 Reporting To This Position: None Physical Demands and Working Conditions: » Must be able to execute the essential tasks of the position with or without reasonable accommodation. » capability to manage some work outside of standard office hours as needed. » Must be able to be on call 24/7/365 and work non-scheduled hours, with 24-hour transportation. » Physical Demands: » Required to move about in an office environment and sit for extended periods of time » Required to move about in the community » Frequent use of hands for data entry/keystrokes and simple grasping » Working Conditions: » Moderate noise level Southern California Public Radio (LAist 89.3/LAist.com/LAist Studios) is diverse in race, ethnicity, language, culture, social class, national origin, religious and political belief, age, capability, gender, gender identity, and sexual orientation in addition to other markers protected by law. At SCPR, we strive to create an inclusive environment where we all feel pride in who we are and what we do. We are encouraged to show up as we are - always embracing and recognizing that our diversity is what brings us together. Our fundamental commitment to diversity: » Enriches SCPR and provides an atmosphere in which all human potential is valued » Promotes learning through interactions among people of different backgrounds and many perspectives, and » Enables the organization to prepare all employees to promote social responsibility, equity, freedom, and productive citizenship in a global society All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, discapability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We are committed to hiring a breadth of diverse professionals and encourage you to apply. Organization: LAist Job Job location: Pasadena, CA United States Job Job Category: Information Technology (IT) Employment Type: Full time Send Application Materials To: https://recruiting2.ultipro.com/AME1098APMG/JobBoard/4b7ae4eb-a67b-4318-80f c-6d9467f9c542/Opportunity/OpportunityDetail?opportunityId=ecdc58d2-82a6-454 8-9849-6304c7fbd40a&sourceId=6e2c5133-9263-40cf-aabf-d2af0bdb909a Minimum income: $33.61 Maximum income: $38.46 Website: https://laist.com/ Job Field: Radio
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