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adjunct Director, Customer Service:Lamar UniversityJob description:adjunct Director, Customer Service
Posting DetailsPosition InformationPosting Number: 20112901 Position Title: adjunct Director, Customer Service FTE: 1.0 Employment type: Staff Department: Student Financial Aid Position Summary Information Job Summary/Basic Function: About this function: Under the direction of the Associate Director of Outreach and Customer Service, the adjunct Director of Customer Service will be involved in all aspects of financial aid administration. This position manages prospective and current students' practices with the Office of Student Aid, by leading a team of Financial Aid Counselors and outreach staff. This is accomplished by ensuring all federal and state regulations are met, ensuring correct information is reported to the Department of Education, analyzing tax forms, W-2's and other significant financial documents, and inputting data into the Department of Education's database. Other tasks include managing staff in the organization of files, maintenance of office equipment and supplies for office operations, reviewing files for award processes, answering questions on the application process, explaining policies and procedures to students, parents and staff, working with default management program to maintain a low school default rate, and assisting staff with related department paperwork and data. Strict adherence to established NCAA, Southland Conference, Lamar University and Texas State University System rules and regulations. The adjunct Director for Customer Service supervises a student-centered fast paced team environment while complying with federal and state regulations as well as institutional policies. What You'll Do - Position Responsibilities » Counsel students regarding financial aid, scholarship and veteran benefit eligibility, appropriate policies and available funding. » Support counseling staff in interactions with students completing the application and verification processes for financial aid by helping them guide students to complete appropriate and required forms; ensures students are advised of their rights and responsibilities concerning financial aid; and by provided with information about the status of their financial aid applications. » Uses judgment and problem-solving skills to assist in awarding students, including those requesting special consideration. » Manages data in the Banner, Navigate, CRM (Slate) databases using expertise of federal needs analysis and federal and state financial aid programs when awarding or adjusting scholarship funds. » Modifies packages located on enrollment changes, additional funding etc. while communicating those changes to students. » Reviews IRS tax data, Verification worksheets and any other requirement documents » Supervises personnel, which includes work allocation, training and problem resolution. » supervises all facets of the student practice by ensuring quality customer services in person, by email, by phone and other communication outlets. » Effectively and consistently communications with staff across campus to determine collaborative ways to best serve students. » Represents the department at special events such as high school college nights, financial aid workshops, financial literacy events, etc. » supervises all student interaction with the Student Aid office as Information technology relates to Scholarships, Financial Aid, Veterans Benefits, by assisting with presentations, creating events and designing programs to assist students and promote all areas of the department. » Serves as the reviewer for professional judgement as Information technology relates to determining student aid eligibility. » Engages positively with colleagues, handles conflict directly and professionally, contributes to team discussions, collaborates and helps colleagues, assumes the best from colleagues, provides and accepts constructive feedback, follows through on commitments, and supports final decisions that are made. » Contributes to the overall success of the Office of Student Aid by performing all other tasks as assigned. » supervises all student interaction with the Student Aid office as Information technology relates to Scholarships, Financial Aid, Veterans Benefits, by assisting with presentations, creating events and designing programs to assist students and promote all areas of the department. Key Competencies: » The capability to apply critical thinking when faced with new circumstances. » The capability to verify vital details and ensure that all information has been provided. » The capability to adapt to changes while remaining focused on goals. » The capability to take initiative and be proactive when suggesting improvements and solving problems. » The capability to multitask by managing a variety of tasks required each day. Physical Requirements: » Works in an office environment for 6 to 8 hours » Work is normally performed in a typical interior work environment that does not subject the employee to any unpleasant elements. » Occasional lifting, pushing, climbing, and pulling may be required. » Work environment involves minimal exposure to physical risks. » Regularly use headphones and earpiece. » Occasionally lift 10-15 pounds. Job Conditions: » Office environment with controlled temperature. Moderate exposure to noise. Who We Are: Lamar University is an accessible global university for life-long learners with a passion for broad-located community engagement. As a vital contributor to the socioeconomic wellbeing and resilience of the Gulf Coast region, our skills is recognized locally and beyond. Lamar University is home to more than 17,000 students and is among the fastest growing Texas colleges and universities. LU is a member of The Texas State University System, which is the first higher education system of Texas and maintains the lowest average tuition and fees of any university system in Texas. With more than 100-degree options and a community that cares, Lamar students are always proud to be Cardinals. Lamar University is committed to fostering a culture where students, faculty and staff of all backgrounds can learn, work, and serve. advantages: » Health, dental & vision insurance » Life insurance » State of Texas Retirement plans » Tuition covered at 100% for employees, spouses and/or eligible dependent. » Paid time off - vacation, sick, and holidays. To see more information about the available benefits, please visit: Insurance - Lamar University Minimum Appropriate qualifications: » Bachelor's degree required » Minimum of 3 years customer service leadership abilities practice » Able to obtain and retain full access to NSLDS (National Student Loan Database System) EEO Statement: Lamar University is An Equal Opportunity Employer Veteran's Preference Statement: Lamar University is proud to provide employment preference to veteran candidates in conformity with Texas 805 Government Code, Section 657.003. Preferred Appropriate qualifications: » In addition to the amazing qualifications and practices listed above, if we had our say, we would also look for: Higher education financial aid practice preferred, but not required. Security Sensitive Statement: This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. income: $52,446 - $68,180 Work Employment Type: Application Information Posting Date: 05/09/2024 Close Date: 08/09/2024 Open Until Filled: No Special Instructions: Posting Specific QuestionsRequired fields are indicated with an asterisk (*).» * Are you claiming Veteran's Preference in conformity with Texas Senate Bill 805, Section 657.003? PLEASE READ IMPORTANT INSTRUCTIONS: To be considered for Veteran's Preference, candidates must complete and email to jobs4vets@lamar.edu a Standard Form 15 located at https://www.opm.gov/forms/pdf_fill/sf15.pdf to include the required documents per the instructions on the form. Emails MUST also include position titles and posting numbers for each and every position applied for. candidates WHO FAIL TO EMAIL ALL REQUIRED DOCUMENTS BEFORE A POSTING CLOSES WILL NOT BE AWARDED VETERAN'S PREFERENCE. » Yes » No » * Do you have a Bachelor's Degree? » No » Yes » * Do you have a minimum of 3 years customer service leadership abilities practice? » Yes » No Applicant DocumentsRequired Documents» Resume » Unofficial Transcript 1 » Cover Letter Optional Documents » Miscellaneous Skills:
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