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Job Offer: Membership Specialist:KSPS PBS, Spokane WAJob description: Membership Specialist Listing description ** Please Note: This position is located in Spokane, WA, and requires in-office work. The anticipated start date is 9/3/2024. Job Summary The Membership Specialist is responsible for ensuring accurate and efficient processing of donations and delivering exceptional customer service to members. this function involves managing donor interactions, processing various payment methods, and supporting Sustainer programs. Job tasks & Job responsibilities: » Accurately and efficiently enter incoming donations into the Friends of KSPS database. » Provide exceptional customer service by responding to phone calls, emails, notes, and letters from members. » Accurately process credit card charges, checks, and electronic funds transfers. Communicate with members regarding declined and expired credit cards. » Secure and manage accurate bank account and credit card information for Sustainer processing. » Send letters, emails, and make phone calls to individual members and Sustainers as needed. » Prepare everyday bank deposits, follow up on NSF transactions and chargebacks, and conduct credit card processor audits. » Fulfill back-up tasks for other staff members as assigned. » Collaborate with volunteers on projects as necessary. Education/practice: » Possesses a friendly demeanor with exceptional telephone expertise » Demonstrates strong attention to detail » Previous practice in customer care is preferred » A passion for nonprofit or public media work is highly desirable Certificates/Licenses: » Proficient in computer expertise, including data entry, Microsoft Word, and Excel » Software practice with donor/customer databases is preferred. Physical Abilities: » Regularly sit, stand, walk, talk, or hear » Frequently lift, pull/push, carry, grasp, reach » Occasionally climb, stoop/crouch, crawl, taste, or smell Mental & Other expertise/Abilities: » Adaptcapability:capability to adapt to changes, delays, or unexpected events in the work environment; capability to manage competing demands and prioritize tasks; capability to change approach or method to best fit the situation. » Analytical capability: capability to maintain focus for extended periods of time; capability to complete research projects with resourcefulness and persistence; capability to synthesize complex or diverse information; capability to use intuition and practice to complement existing data. » Computer/Technical capability: expert knowledge of spreadsheet software; working knowledge of word processing software, Internet software, and database software. » Dependcapability: capability to follow instructions, both in written and verbal format; capability to respond to management direction; capability to complete tasks on time or notify the appropriate person with an alternate plan when necessary. » Interpersonal expertise:capability to maintain satisfactory relationships with others, excellent customer service expertise, and a good overall knowledge of appropriate human relations. » Judgment:capability to make prudent and timely decisions; capability to exhibit sound and accurate judgment; capability to explain reasoning for decisions. » Language capability:high capability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; capability to write reports, business correspondence, and procedure manuals; capability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. » Mathematical capability: high capability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; capability to apply concepts of basic algebra and geometry. » Problem Solving capability: capability to identify and/or prevent problems before they occur; capability to formulate alternative solutions to problems when necessary; capability to transfer learning from past practices to new practices of similar nature. » Quality Management: capability to complete the essential functions of the job consistently and with accuracy; capability to identify errors and take corrective action as needed; capability to constructively apply feedback to improve performance; capability to generate ideas to improve and promote quality in work. » Motor Coordination: the capability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements. » Reasoning capability: capability to deal with practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; capability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Benefits offered include: » Full-time, non-exempt » Regular Schedule (M-F, 8 am - 5 pm) » Up to 11 paid holidays (holiday must fall on a normally scheduled workday) or time and a half when working on the actual holiday. » Vacation: 96 hours annually » Paid Sick Leave » Medical/Dental Insurance for employees (and optionally their families) » Life Insurance » Short and Long Term Discapability » Retirement Benefits (401 (K) Plan) Once employee is eligible, Friends of KSPS contributes 3% annually. Organization: KSPS PBS, Spokane WA Job Job location: Spokane, WA United States Job Job Category: Fundraising/Promotion/Membership Deadline: Sunday, September 1, 2024 Employment Type: Full time Hours Per Week: 40.00 Send Application Materials To: To apply:https://apply.workable.com/ksps/j/4217528EFB/ Minimum income: $24.04 Maximum income: $26.44 Email address: E-Mail: HR@aiin.com Job Field: Radio and Television
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