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Job Opportunity: Guest Services Agent - The Inn at Villanova University:Villanova UniversityJob description:Guest Services Agent - The Inn at Villanova UniversityTo view the position details and/or apply to a position, click on theView Detailslink below the Job Title. If you have questions about the application process, please refer to theApplicant FAQ's.
Posting DetailsDo you have questions about the application process? If so, please refer to the Applicant FAQ's. Posting Details (Default Section)Posting Number:: 20244122S Position Title:: Guest Services Agent - The Inn at Villanova University Employment type:: Staff Job location:: Villanova, PA Recruitment Type:: Internal/External candidates Work Schedule:: full-time/12-months Avg Hours Week: Department:: 507-Inn at Villanova University Position Summary:: The Guest Services Agent is responsible for providing a welcoming atmosphere and ensuring guest and public contact at the Front Desk runs smoothly and efficiently and in conformity with The Inn and always at a 4-Diamond style level. Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University's mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University's mission and values. tasks and Job responsibilities:: » Welcome, register, orient and supervise guests, and provide group orientations in a friendly and positive manner. » Take individual and group reservations by telephone, e-mail, and an online system in an accurate and efficient manner. » Check guest in and out, and assist with any issues or arrangements that guests may need help with. » Maintain security and safety of The Inn, Inn property, guests, guests' property, and fellow team members. » Accurately maintain all shift reports, logs, and necessary everyday paperwork, including a record of overnight fees and sale of goods. » Always represent and promote The Inn in a positive manner to guests, callers, and local officials. » Provide overnight, on-call assistance in case of emergencies. » capability to focus attention on guest needs, remaining calm and courteous at all times. » Perform other tasks and assist with projects as assigned. Minimum Appropriate qualifications:: » High school diploma or equivalent required. » Customer service practice required, preferably in a hospitality/hotel environment. » Must enjoy working with the public and be able to professionally handle any conflicts, guest issues, or emergencies that may arise. » practice handling cash and recording sales transactions required. » Excellent oral communication and organizational expertise. » Demonstrated capability to work effectively without immediate supervision. » capability to multi-task efficiently. » Must be willing to work evenings, weekends, and holidays as schedule requires. Preferred Appropriate qualifications:: » Computer literacy and familiarity with WIN, MS Word, Excel, PMS, POS and Outlook preferred. » First Aid and CPR certification preferred; training can be provided. Physical Requirements and/or Unusual Work Hours: : » Physical requirements include the capability to work long hours. capability to stand for long periods of time without sitting or leaning. Special Message to candidates:: Posting Date:: 08/21/2024 Closing Date (11:59pm ET):: income Posting Information: : Commensurate with practice income Band:: E Job Job Category:: non-exempt References NeededReferences NeededMinimum Number of References Needed: 3 Maximum Number of References Needed: 3 Supplemental QuestionsRequired fields are indicated with an asterisk (*).» * How did you first hear of this employment opportunity? » Indeed.com » Higheredjobs.com » Glassdoor » Chronicle Vitae » Academic Keys » PA CareerLink/JobGateway » Professional Affiliation/Trade Website » Diversity Association/Publication Website » Advertisement in Academic or Professional Publication » Referred by a current employee » Referred by a friend, family member, or former employee » Heard about Information technology at a conference or career fair » Browsing the Villanova website » Cabrini University employee » Other » * If your answer to the above question is "Other", please specify the source below. If this question does not apply to you, enter N/A. (Open Ended Question) Documents needed to complete your application:Required Documents» Cover Letter / Letter of Interest » Resume / Curriculum Vitae Optional Documents » Other Document » Letters of Reference (uploaded by applicant) Skills:
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