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Offer: Direct to Consumer Sales & Hospitality:

Job description:

 

Direct to Consumer Sales & Hospitality

Saint Helena, CA APPLY
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Listing description

Estate Summary:
Family-owned and operated, high-end, estate winery in Napa Valley is seeking an onsite ambassador and estate representative, this is a hospitality and Direct to Consumer position playing an integral function in a small and dynamic team.

Job Appropriate qualifications:
We are pursuing a passionate, dependable, and self-motivated hospitality professional with sound knowledge of Napa Valley wine and, more generally, the world of fine wine.

Direct to Consumer:
•  Minimum 5 years of practice in Direct Sales and Hospitality
•  Directly interface with avid wine collectors and high net worth individuals
o Professional/positive demeanor
o Exceptional customer service expertise
o Timely follow up
•  Excellent writing and computer expertise (word processing, proficient in Excel, email)
•  Familiarity navigating DTC e-commerce platforms and reporting
•  Familiarity with email campaign software e.g. Vertical Response
•  capability to navigate within HTML coding template
•  Familiarity with state shipping laws and ShipCompliant platform

Hospitality:
•  practice in a luxury hospitality environment (fine dining or high-end winery).
•  Demonstrated passion and dedication to learning about the world of fine wine. Candidates with some formal wine education preferred.
•  An knowledge of the requirements needed to provide a quality, high-touch practice:
•  Commitment to learning the estate aesthetic and preferred presentation.
•  availability to be flexible in a dynamic work environment.
•  Possess a team mentality with an capability to take the initiative and/or provide support for all hospitality needs.

Essential tasks and Job responsibilities:

Direct to Consumer – 50%
•  Point of contact for DTC sales and inquiries
•  Pre-Release outreach (Spring and Fall)
•  Release coordination (Spring and Fall)
o Mailing List Cleanup/Prep
o Automatic Allocation Processing
o Order supplies
o Vendor Communication
o Sku Setup/Order Testing
o Email campaign coordination and testing
o Website
•  Sales Analysis and Reporting
•  Annual Budgeting
•  Compliance
•  Networking to drive business

Hospitality - 50%
•  Thorough knowledge and capability to communicate the vision and story in a professional and engaging way.
•  Ensure that all tastings are set up well in advance of scheduled appointments. This includes:
o Decanting wine
o Food preparation
o Table settings/Menus
•  Assist with procuring agreed upon food for each tasting.
•  Coordinate with third-party purveyors and our in-house chef for events.
•  Assist with event execution as needed.
•  Make sure all hospitality areas are clean and appropriate for guests.
•  Make sure all hospitality vehicles are in good condition for everyday tours.
•  Assist in maintaining all fresh floral arrangements in the hospitality areas.
•  Follow up in a timely manner with guests post visit.

Physical Qualifications
•  Able to travel by car and operate hospitality vehicles.
•  Able to sit at and operate a computer.
•  Able to lift standard hospitality supplies (including but not limited to 9L cases of wine).
•  Able to walk in vineyards and other uneven surfaces. Able to work in a kitchen with cooking tools.

Other Qualifications (Includes licenses, certificates, age, etc.)
•  Valid California driver’s license and be insurable by the company.
•  Willing to work 5 days per week (Tuesday through Saturday) and additional time as required
•  Must be 21 years of age

The above information is representative of the work performed in this position, however Information technology is not all-inclusive. The omission of a specific duty or responsibility does not exclude Information technology from the position if the work is similar or related to the essential tasks and responsibilities.

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Additional Information:



Job Published:
Wednesday, October 2nd

Type of Work:
Full Time

Job Job Category:
DTC, Tasting Room and Retail

Job Level:
Mid-Level

Compensation:
$9O,OOO.OO ‍−‌ $1OO,OOO .OO Additional end of year bonus potential.

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Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 10/02/2024 / Viewed 5 times
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