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Transportation manager:University of North CarolinaJob description:Transportation managerBookmark this Posting Print Preview | Apply for this JobPlease see Special Instructions for more details.UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefitsThe finalist may be subject to a criminal background check and/or motor vehicle report. Please upload reference information including ?names, position titles and company/institutions, phone numbers, and email addresses of at least ?two? current/previous managers. » The Search Committee will not contact references without first verifying permission with the finalist ?.Please ensure your full range of expertise, expertise, abilities, practice, and education are listed on your application. » Do not write ?see resume' on your application when completing the job tasks section.Please ensure your application reflects the expertise, expertise, abilities, and practices to support your answers to the supplemental questions. (see the job tasks section of previous employment). Please submit a resume and cover letter with your application if requested. » These documents will be used to evaluate your written communication expertise as well as supporting documents of your expertise, expertise, abilities, education, and professional practice. Position InformationGeneral InformationVacancy Open to All Candidates Employment Type Permanent - Full-time If time-limited, note appointment end date Hours per week 40 Months per year 12 Position Number 010287 NC income Grade Equivalency GN07 Classification Title University Program Associate - Journey Working Title Transportation manager income Range $40,350 - $48,204 Anticipate Hiring Range $40,350 - $48,204 FLSA Status Non Exempt Division Business Affairs Department Business Services (Adm) Work Unit Parking & Transportation Services Work Schedule 6:30 am - 3:30 pm, Monday - Friday. Assignments outside of the traditional shift's working hours supporting special events such as Football games, Commencement ceremonies, chartered transportation and other PaTS-supported functions are required. This position is designated as mandatory. The incumbent is expected to use sound judgment with respect to maintaining personal safety given their individual circumstances, but also to make a substantial and good-faith effort to reach the work site in a timely manner when adverse weather or other conditions affect normal campus operations. Primary Purpose of Position The Transportation manager serves as part of the Transportation unit within the Parking and Transportation Services department with responsibility for supervision of transportation-related programs and services supporting the UNC Charlotte campus community. Among the list of supported services are Niner Paratransit, a point-to-point discapability transportation service for eligible program members, including students, faculty, staff and University guests; Niner Transit, a fare-free transit bus service that transports community members around campus; a shared-bike and scooter program, intended to provide an alternative mode of transportation around campus; chartered, fixed-route and special event transportation, on and off campus; bicycle lockers. This position supervises a specific shift's operations and staff, and coordinates the day-to-day activities - ensuring all program standards are effectively and efficiently met. Serves as the primary point-of-contact for customer service related issues and manages account information related to the various programs supported. As scope-of-work continues to expand, additional tasks and responsibilities may be assigned by the adjunct Director for Transportation or their designee. Minimum Education/practice Required Minimum Appropriate qualifications: Bachelor's degree; or equivalent combination of training and practice. All degrees must be received from appropriately accredited institutions. University Preferred Appropriate qualifications: Graduation from a four year college or university and one year of related practice; or an equivalent combination of training and practice. All degrees must be received from appropriately accredited institutions. Essential Job tasks » Supervise and lead staff, manage employees' work time and time off requests, proper staff coverage for work shifts,fixed-route services, special events, activities and functions. » Set a do-as-I-do by your availability to execute any task that you expect of your staff. » Create and review performance plans for each employee, conduct disciplinary actions for employee performance issues in conformity with policies and procedures. » Recruit, train, orient and mentor new employees to set service and program expectations. » Retrain and coach existing employees during incidences of poor performance to help keep expectations in focus. » Serve as a main point-of-contact for our customers, both internal and external. » Monitor and track customer feedback to help ensure proper levels of service are being provided. » Serve as primary point-of-contact for customer inquiries, feedback and complaints. » Work with staff and department leadership abilities to modify employee performance to better meet the community's needs. » Explain policy, procedures and regulatory-governance information to customers to better set expectations related to the transportation services our unit supports. » Identify service issues, safety-related concerns and areas of improvement, and make recommendations on how to better support our customers. » Inspect all Transportation equipment and resources on campus to ensure proper levels of service are available to campus community members. » Advocate and promote transportation programs through your professional relationships and dealings with campus partners. » Supervise all day-to-day operations, programs and services supported by the Transportation unit. » Coordinate with the operator of Niner Transit regarding operational changes that may affect the campus community. » Provide direction to vendor leadership abilities to help ensure service levels remain adequate for campus needs. » Assist the Transportation Manager with monitoring the department's preventive maintenance program. » Review and address all submitted DVIRs (Driver Vehicle Inspection Reports) and Vehicle Usage Log sheets to help manage departmental vehicle needs and report vehicle defects to the Transportation. » Conduct routine vehicle inspections to audit your employee's inspections and to help ensure vehicle defects and issues are being properly reported. » Find, collect, review, measure, transfer and furnish data connected with Transportation services. » Report information to PaTS leadership abilities to help guide program changes that may better serve the campus community. » Create and maintain staff employee files, both personnel and disqualification (DQ) for CDL holders. » Create and maintain employee personnel files. Maintain employee DQ files that comply with federal regulations for DOT commercial drivers. » Communicate with employees, peers, managers and customers regarding program activities and updates. » Plan, coordinate and participate in quarterly safety meetings for employees, and share significant information with teammates » Review and respond to emails and phone calls from coworkers and customers in a timely manner. » Document customer eligibility information and ensure dates of eligibility correlate with member access to services and programs. » Make recommendations on policies and procedures that would benefit the employees and customers of Parking and Transportation Services. » Utilize computer programs to log passenger transfer requests and dispatch service vehicles according to schedule needs. » Monitor chartered transportation services; serve as a replacement vehicle operator when schedule vacancies exist. » Monitor inventory of employees' equipment, supplies and uniforms to help ensure they are properly equipped to support the department's programs and services. » Monitor signage and advertisement materials promoting Transportation programs and services to ensure proper messaging is being communicated to the community. Report instances where materials should be updated or replaced. Other Work Responsibilities » Attend University-led informational sessions like SOAR, Admitted Student Day, and other related department interest sessions to provide program and service information to campus community members and their families. » Transfer vehicles to and from maintenance facilities and other locations as needed. » Other tasks as assigned by the adjunct Director for Transportation or their designee. Departmental Preferred practice, expertise, Training/Education » Graduation from a four year college or university and one year of related practice; or an equivalent combination of training and practice. » 2+ years of managery practice. » 2+ years customer service practice. » Computer proficiency to support email, internet navigation, data input, record management, and practice using Microsoft and Google Suite products. » Professional practice with campus transit and/or chartered ground transportation preferred. » practice in time-keeping programs; KRONOS, Web Time Entry, Humanity or other related systems. » Valid Commercial Driver License (class A or B) with P endorsement preferred. » Valid DOT Medical Card preferred. » Strong attention to detail needed. Necessary Licenses or Certifications » Valid, state-issued driver license needed. Work Location 9643 Poplar Lane, Charlotte, NC 28223 Posting date 10/17/2024 Closing date 10/31/2024 Proposed Hire Date 12/02/2024 Contact Information Special Notes to candidates UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits The finalist may be subject to a criminal background check and/or motor vehicle report. Please upload reference information including ?names, position titles and company/institutions, phone numbers, and email addresses of at least ?two? current/previous managers. » The Search Committee will not contact references without first verifying permission with the finalist ?. Please ensure your full range of expertise, expertise, abilities, practice, and education are listed on your application. » Do not write ?see resume' on your application when completing the job tasks section.Please ensure your application reflects the expertise, expertise, abilities, and practices to support your answers to the supplemental questions. (see the job tasks section of previous employment). Please submit a resume and cover letter with your application if requested. » These documents will be used to evaluate your written communication expertise as well as supporting documents of your expertise, expertise, abilities, education, and professional practice. Posting Specific QuestionsRequired fields are indicated with an asterisk (*).» * How did you hear about this employment opportunity? » UNC Charlotte Website » HERC Job Board » Inside Higher Education » Circa (formerly known as Local JobNetwork) » Another Website » Agency Referral » Advertisement/Publication » Personal Referral » Other » Where did you lgain about this posting? (Open Ended Question) » * Do you have at least two years of managery and customer service practice? If so please explain the type of managery practice you have. (Open Ended Question) » * Do you have professional practice with campus transit and/or chartered ground transportation? If so, please explain your practice. (Open Ended Question) » * Do you have practice with time-keeping programs; KRONOS, Web Time Entry, Humanity or other related systems? If so, please indicate which system(s) and your practice. (Open Ended Question) » * Please indicate if you have any of the following endorsements along with your valid drivers license. Valid state-issued Commercial Driver License, class A or B, with Passenger endorsement, Valid DOT medical card. (Open Ended Question) Applicant DocumentsRequired Documents» Resume / Curriculum Vitae » Cover Letter / Letter of InterestOptional Documents Skills:
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