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Offer: IT Manager-HMSC:Oregon State UniversityJob description:IT Manager-HMSCBookmark this Posting Print Preview | Apply for this JobPlease see Special Instructions for more details.When applying you will be required to attach the following electronic documents:1) A resume/CV; and 2) A cover letter indicating how your qualifications and practice have prepared you for this position. You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process. For additional information Contact Us by: Andrew Wheeler at andrew.wheeler@oregonstate.edu OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the capability to help us achieve our vision of a diverse and inclusive community. OSU will conduct a review of the National Sex Offender Public website prior to hire. OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide variety of lived practice including involvement with the justice system. This job has ?critical or security-sensitive? responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, Contact Us by OSU's Employee and Labor Relations team at E-Mail: employee.relations@oregonstate.edu. Position DetailsPosition InformationDepartment Customer practice (JIS) Position Title Manager 1-IT Job Title Information technology Manager-HMSC Appointment Type Professional Faculty Job Location Newport Benefits Eligible Full-Time, benefits eligible Remote or Hybrid option? Job Summary The University InformationTechnology (UIT) Customer practice group seeks an Information Technology Manager for the Hatfield Marine Science Center (HMSC) in Newport Oregon. This is a full-time (1.00 FTE),12-month, professional faculty position. The HMSC Information technology Manager serves as the liaison between Hatfield Marine Science Center (HMSC) and Oregon State University Information & Technology (UIT) and is responsible for providing consultation and training regarding the planning, development, testing, implementation and managing of information technology needs of HMSC. Research support is of particular importance to this function. The incumbent is expected to ensure coordination and management of customer service, equipment, Information technology facilities and Information technology operations. The manager also provides direct consultative support and training to students, staff, and faculty on information technology-located systems and solutions. This position is also responsible for the everyday operations of the HMSC Information technology team. This position reports to the Director of UIT Customer practice (CX). CX is a team within UIT's Business Architecture unit. HMSC is OSU's 49-acre coastal research campus that has operated in Newport for 62 years. The greater Hatfield enterprise employs over 410 professionals, and hosts over 460 students. Hatfield's annual economic impact to the coast is $52 million, $25 million representing ?core' operations funding, and $27 million in competitive grants, and, through this research enterprise, Information technology provides undergraduate and graduate students with hands-on research opportunities and experiential instruction. HMSC also supports K-12 STEM education programs (~35K students per year) and public outreach through programming in our Visitor Center (~ 150,000 visitors per year). In addition to Oregon State University personnel, HMSC is an oceanographic research base for 5 state and federal agencies working in the marine sector: NOAA, EPA, USF&W, USDA, and ODFW). With its world-class facilities, research activities, academic programming, and innovative environment, HMSC has wide-reaching relationships with industry, community government, policymakers, formal and informal education networks, Non-Governmental Organizations, and partner universities. The HMSC Information technology Manager will ensure the unique Information technology needs of HMSC are prosperously met. Data Statement: UIT has a commitment to deliver data as a strategic working asset and to enable data informed decision making across OSU. UIT leaders and staff will lead by example and use data to inform decision making at all levels in the organization. Persons in technology functions are also expected to design systems with data portcapability in mind and work within enterprise architecture and privacy guidelines. DEI Statement: UIT has a deep commitment to and belief in the strength and value of diversity, equity, and inclusion (DEI) both all over our team and as an intentional and active practice to advance the vision, mission, and strategic efforts of the entire university. As a member of the UIT community, the person in this position is expected to foster and promote the values of DEI and demonstrate a commitment to inclusive excellence in their work. Security Statement: Proactively securing and protecting OSU's digital assets and information systems is crucial to our missions of teaching and learning, research, and outreach and engagement. All OSU Information technology professionals have a direct responsibility to provision high quality and secure Information technology systems and services. Persons in technology functions are expected to be responsive to security related actions and requirements, and to collaborate to find secure ways to support the OSU community. Why OSU? Working for Oregon State University is so much more than a job! Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don't wait for challenges to present themselves - we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply expertise, tools and expertise to build a better future for all. FACTS: • Top 1.4% university in the world • More research funding than all public universities in Oregon combined • 1 of 3 land, sea, space and sun grant universities in the U.S. • 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties • 7 cultural resource centers that offer education, celebration and belonging for everyone • 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates • 35k+ students including more than 2.3k international students and 10k students of color • 217k+ alumni worldwide • For more interesting facts about OSU visit: https://oregonstate.edu/about Locations: Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport. Oregon State's beautiful, historic and state-of-the-art main campus is located in one of America's best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances. Total compensates Package: Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including: • Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents. • Free confidential mental health and emotional support services, and counseling resources. • Retirement savings paid by the university. • A generous paid leave package, including holidays, vacation and sick leave. • Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities. • Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program. • Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life. Future and current OSU employees can use the Benefits Calculator to lgain more about the full value of the benefits provided at OSU. Key Responsibilities Research Information technology Support and Information technology Coordination (40%) » Serve as a liaison between HMSC and all UIT departments to effectively fulfill customer requests and deliver appropriate technical solutions, leveraging existing OSU technology offerings whenever possible. » Meet regularly and coordinate with HMSC Associate Vice President's Office, department admins, HMSC facilities, HMSC Visitor Center, and other HMSC stakeholders. » Coordinate employee onboarding and offboarding with HMSC Associate Vice President's office and UIT. » Acts as a consultant for Information technology challenges faced by researchers. Works closely with the UIT Digital Research team, outside agencies, vendors, etc. to meet research Information technology needs. Provides project management as needed. » Maintains expert expertise and practice with a variety of desktop operating systems, including Windows, macOS, and Linux. » Serves as subject matter expert for technical issues facing HMSC. » Escalates unresolved problems to appropriate UIT team. » If workload allows, applies expertise and expertise in a similar capacity to areas beyond HMSC to serve the interests of UIT as needed. Management of HMSC Information technology Team (20%) » Manage HMSC on-site Information technology staff, including Information technology Consultant and/or Equipment Systems Specialist. May also manage student Information technology technicians. Provides supervision, direction, and leadership abilities for the team. Recruits, hires, trains, supervises, and evaluates employees. Responds to grievances and resolves disputes. Creates and fosters a positive, team-oriented, customer-service focused team. Develops, assigns and approves work, work procedures, and timelines. » Monitors ticketing queues, prioritizes and assigns work as needed. » Ensures that information is documented and delivered accurately and efficiently with a focus on excellent customer service. » Works closely with members of the UIT Customer practice team. » Keeps users informed of any system-wide problems or scheduled down times. Customer Service and Technical Support (20%) As part of an on-site Information technology team, provides the following: » On-site urgent support for classroom technology, in coordination with UIT Academic Technology. » On-site meeting room support, including training walk-thrus with presenters, and in coordination with UIT Academic Technology. » On-site after-hours event support, pre-scheduled and as needed. » On-site computer and printer setup, troubleshooting, upgrades, repairs, and software installs, in coordination with UIT Customer practice. » Coordinate with OSU Surplus for removal of defunct computer equipment. » Install/replace phones as needed, in coordination with OSU Telecom. » On-site network troubleshooting and equipment replacement, in coordination with UIT Network team. » After-hours response for widespread network/phone issues, in coordination with UIT Network team. » After-hours response for issues with critical Information technology systems that support HMSC facilities. » Coordination and consultation with HMSC Facilities and outside contractors to provide remote access to facilities equipment. » Coordination and consultation with HMSC Visitor Center and outside contractors/volunteers to provide network access to Visitor Center equipment. » Coordination and consultation with OSU Ship Ops and outside agency partners collocated on the HMSC campus. Works as a member of Business Architecture's CX team (20%): » Works closely with Service Desk team to ensure efficient escalation of tickets and sharing of information. Stays current with Service Desk processes and procedures. » Identifies issues that cross team boundaries and facilitates resolution of those issues. » Assists the Director and management team in developing, implementing and enforcing operational policies regarding HMSC. » Coordinates with the Director and management team in the formulation, support, and implementation of mid- and long-term CX goals. » Communicates issues that affect the CX team to the Director, and, if appropriate, to other members of the CX team. » Coordinates with other units within UIT. What You Will Need » Bachelor's degree in Computer Science or related field, or equivalent combination of education and practice » 2 years practice providing Information technology support » 2 years practice in management or providing managery/lead work responsibilities in information technology related field. » Demonstrable capability to foster an effective work environment that encourages teamwork and employee growth. capability to recruit and manage multiple staff. » expertise and practice with a variety of desktop operating systems, including Windows, macOS, and Linux, practice with mobile operating systems, and practice with a wide variety of software applications including Microsoft Office, anti-virus, and software utilities. » Effective communication expertise, excellent interpersonal expertise. » Independent problem-solving and decision-making, self-direction, and capability to manage a complex workload. » Demonstrable track record of success in managing relationships. » Demonstrable capability to maintain a team-oriented, professional, and cooperative attitude. » Demonstrable commitment to promoting and enhancing diversity and cultural sensitivity in the workplace. This position is designated as a critical or security-sensitive position; therefore, the incumbent must prosperously complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. What We Would Like You to Have » practice providing Information technology support to researchers. » practice supporting Information technology in an academic environment. Working Conditions / Work Schedule » Regular office conditions and hours » Extended time on the telephone and computer are required daily. » Occasional moving of boxes up to 50 lbs. is required. » The HMSC Information technology manager position is located at the OSU Hatfield Marine Science Center in Newport, Oregon, which is in a tsunami hazard zone. HMSC's evacuation plan and other tsunami safety-related information may be reviewed at hmsc.oregonstate.edu/tsunami-preparedness https://hmsc.oregonstate.edu/staff/employee-resources/tsunami-preparedness and oregontsunami.org. Pay Method income Pay Period 1st through the last day of the month Pay Date Last working day of the month Recommended Full-Time income Range $72,216 - $126,456 Link to Position Description https://jobs.oregonstate.edu/position_descriptions/116535 Posting Detail Information Posting Number P08591UF Number of Vacancies 1 Anticipated Appointment Begin Date 01/02/2025 Anticipated Appointment End Date Posting Date 10/23/2024 Full Consideration Date Closing Date 11/13/2024 Indicate how you intend to recruit for this search Competitive / External - open to ALL qualified candidates Special Instructions to candidates When applying you will be required to attach the following electronic documents: 1) A resume/CV; and 2) A cover letter indicating how your qualifications and practice have prepared you for this position. You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process. For additional information Contact Us by: Andrew Wheeler at andrew.wheeler@oregonstate.edu OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the capability to help us achieve our vision of a diverse and inclusive community. OSU will conduct a review of the National Sex Offender Public website prior to hire. OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide variety of lived practice including involvement with the justice system. This job has ?critical or security-sensitive? responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, Contact Us by OSU's Employee and Labor Relations team at E-Mail: employee.relations@oregonstate.edu. Supplemental QuestionsRequired fields are indicated with an asterisk (*).Documents Needed to ApplyRequired Documents» Resume » Cover LetterOptional Documents » VETERANS ONLY: Must provide proof of Veteran Status (DO NOT upload any unrelated documentation - information uploaded to this field will be removed once reviewed) Skills:
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