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Job Offer: Member Services Representative:South Florida PBSJob description: Member Services Representative Listing description Excellent opportunity for the right candidate to join our team. The Member Services Representative will report directly to the VP of Membership and is responsible for promptly assisting customers, members, and contributors with inquiries via phone, mail, or email. tasks encompass responding to queries, complaints, and comments. Key responsibilities include managing customer inquiries, superviseing member accounts, coordinating with vendors for membership-related processes, supporting the SFPBS Passport streaming service, processing matching gift donations, maintaining accurate database information, handling sustainers' accounts, supporting membership events, superviseing volunteers during live nights, acting as a backup for database connections, and participating in on-air fundraising campaigns. The ideal candidate should hold a high school diploma or equivalent and possess a minimum of three years of customer service practice. Must exhibit proficiency in Microsoft Office, and demonstrate excellent attention to detail, organizational expertise, and both oral and written communication abilities. Professionalism is essential, demanding a high standard of conduct, communication, and presentation, embodying SFPBS's values and maintaining a polished and respectful demeanor in all interactions. They should be adaptable, work well under pressure, manage time effectively, and showcase strong computer expertise. this function may require extended hours during fundraising campaigns. This position is in-person, located out of our main located in Boynton Beach. South Florida PBS is a community-licensed public television station serving South Florida from the Treasure Coast to the Florida Keys. South Florida PBS produces and provides programs and services to the studios community through varied media platforms. The region served is dynamic, diverse and rich in arts and culture. Organization: South Florida PBS Job Job location: Boynton Beach, FL United States Job Job Category: Fundraising/Promotion/Membership Employment Type: Full time Hours Per Week: 40.00 Send Application Materials To: Send resume with cover letter to: South Florida PBS, HR, 3401 S Congress Avenue, Boynton Beach, FL 33426, or E-Mail: humanresources@wpbt.orgEOE, M/F/D/VMinimum income:$14.00 Maximum income: $15.00 Website: South Florida PBS Email address: E-Mail: mwestby@southfloridapbs.org Phone: (305) 424-4049 Job Field: Television
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