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Job Offer: Student Care Case Manager Intern - Office of the Dean of Students:Oregon State UniversityJob description:Student Care Case Manager Intern - Office of the Dean of StudentsBookmark this Posting Print Preview | Apply for this JobPlease see Special Instructions for more details.When applying you will be required to attach the following electronic documents:? A Resume ? A Cover Letter For additional information Contact Us by: Anelise Montan at anelise.montan@oregonstate.edu OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the capability to help us achieve our vision of a diverse and inclusive community. This position is designated as a critical or security-sensitive position; therefore, the incumbent must prosperously complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years. OSU will conduct a review of the National Sex Offender Public website prior to hire. Note: All job offers are contingent upon Human Resources final approval Position DetailsPosition InformationJob Title Student Care Case Manager Intern - Office of the Dean of Students Appointment Type Student Employee Job Location Corvallis Position Appointment Percent 1000 Appointment Basis 12 Pay Method Hourly Pay Period 16th - 15th of the following month Pay Date Last working day of the month Remote or Hybrid option? Min Hourly Rate $14.70 (Standard); $13.70 (Non-Urban); $15.95 (Portland Metro) Max Hourly Rate $21.00 (Standard); $20.50 (Non-Urban); $21.50 (Portland Metro) Position Summary This recruitment will be used to fill one part-time (a maximum of 24 hours per week, anticipated 10 hours of work per week) Care Case Manager Intern for the Office of the Dean of Students at Oregon State University (OSU). Student Care serves as the first point of contact for students who call, email, or walk in to the Office of the Dean of Students. All operations are intended to be in-person with technology provided by the office. This position is dedicated to providing educational and developmental opportunities for students to make informed decisions that support their success at Oregon State University. This internship is considered educational in nature. Many programs at Oregon State University require the completion of an internship or research practice in order to graduate; this internship might qualify for academic credit. To verify if this practice would qualify for your program of study, Contact Us by your academic advisor or the internship coordinator for your program. Position tasks Position tasks of a Student Care Intern: Support students who have questions or may need assistance managing concerns around a myriad of extenuating circumstances including, but not limited to: Mental health, physical health, crime victimization, family concerns, economic concerns, social adjustment, housing arrangements, conduct or law violations, or any manner of concern that interferes with a student's capability to function prosperously at the University. Consult with faculty, staff, and families who are concerned about a student's capability to prosperously manage an emergency or crisis situation Advise students, families, faculty, and staff about how policy interacts with each individual's presenting concerns or situation, using comprehensive expertise of OSU policies and federal guidelines Assist students of concern in negotiating challenges that may impact their academic performance and progress. Serve as a bridge to academic resources including academic advisors, the Office of the Registrar, Financial Aid, and other campus units who can work with students directly on these challenges Consult effectively with people in stressful conditions, including remaining calm when working with people who may be upset, hostile, or experiencing mental illness Seek immediate assistance from Counseling and Psychological Services, Department of Public Safety, and/or the Student Care Site manager in situations where there is a concern for the student's safety or the safety of others in the community Manage non-routine follow up for each situation located on individualized circumstances Consult with the Site manager through weekly 1:1 meetings and attend weekly 2-hour case management meetings with Student Care staff to identify approaches to cases that is founded in student development theory, an ethic of care, and cultural competency Determine how information is shared to different audiences in the resolution of a situation using comprehensive expertise of FERPA, OSU policies, and professional judgment Draft independently and regularly send non-standard communications related to Student Care follow up, including: official correspondence, website management, alerts, and email notifications Manage confidential student records according to the University policies, including destruction or archival of closed files Comply with all significant departmental and university policies, as well as state and federal laws including Title IX, VAWA, ADA, FERPA, and Title II Provide leadership abilities on one or more selected projects that may include opportunities such as: o Review and develop training content for members of the Office of the Dean of Students that manage Student Care cases in both printed and online formats Review and edit various policies and procedures utilized by the Student Care staff to ensure all practices are effective and inclusive Review all communication materials for current, consistent, and accessible content Develop assessment reporting that illustrates the successes and areas of improvement within Student Care case management to inform on-going training Identify and develop a value-added process, template or tool that could be implemented within Student Care's current operations. This contribution should provide a substantial addition to the intern's resume as practical and applicable work practice Exceptions to the above responsibilities of the position tasks may be approved at the discretion of the Site manager or the Dean of Students. Minimum Qualifications Full Employment Eligibility Requirements can be found here: http://fa.oregonstate.edu/stu-manual/500-employment-eligibility-requiremen ts » Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study » Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment » Must meet the applicable minimal enrollment standard » High School student: Regularly enrolled in a high school or participating in a home-schooling program » Undergraduate and post-baccalaureate student: 6 credit hours per term » Undergraduate international student: 12 credit hours per term* » Graduate student officially admitted to Graduate School: 5 credit hours per term » Graduate international student officially admitted to Graduate School: 9 credit hours per term* *International students may be allowed to carry fewer hours than specified above and still be considered ?full-time? by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center. Additional Required Qualifications » Have 3 or more terms left before graduation » practice in an office environment » Basic computer expertise, especially with Word, Outlook, and Excel » Strong written and oral communication expertise » capability to work with sensitive topics (e.g. suicidality, violence, mental health, bereavement) » capability to interact prosperously with upset or emotional people, or people in crisis » capability to demonstrate effective use of problem solving expertise » Demonstrable customer service expertise, in person and via phone/email. » capability to work discreetly with confidential materials » Commitment to work with diverse populations, including those across culture, capability, orientation, gender, age, and status » Excellent time management expertise » Demonstrated capability and commitment to working as part of a team » » Overall job effectiveness is tied to the capability to establish and maintain credibility and good rapport with students and fellow staff members, while offering the highest quality of customer service. Case Manager Interns must be able to travel to and from different locations in the suite and on campus during their shift. Case Manager Interns must also be able to execute tasks on a computer, phone, and/or copy machine with multiple interruptions and with a teamwork orientation during their shift. Preferred (Special) Qualifications Working Conditions / Work Schedule Posting Detail Information Posting Number P11312SE Number of Vacancies 1 Anticipated Appointment Begin Date 09/03/2024 Anticipated Appointment End Date Posting Date 07/30/2024 Full Consideration Date 08/16/2024 Closing Date 08/16/2024 Indicate how you intend to recruit for this search Competitive / Student - open to ALL qualified/eligible students Special Instructions to candidates When applying you will be required to attach the following electronic documents: ? A Resume ? A Cover Letter For additional information Contact Us by: Anelise Montan at anelise.montan@oregonstate.edu OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the capability to help us achieve our vision of a diverse and inclusive community. This position is designated as a critical or security-sensitive position; therefore, the incumbent must prosperously complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years. OSU will conduct a review of the National Sex Offender Public website prior to hire. Note: All job offers are contingent upon Human Resources final approval Supplemental QuestionsRequired fields are indicated with an asterisk (*).Documents Needed to ApplyRequired Documents» Resume » Cover LetterOptional Documents Skills:
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