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Job Offer: Media Operations Manager:South Carolina Education TelevisionJob description: Media Operations Manager Listing description income: $46,655.00 - $86,321.00 Annually Job location: Richland County, SC Employment Type: FTE - Full-Time Job Number :60003139 Agency: Educational Television Commission Division: Engineering Opening Date:08/15/2024 Closing Date:10/15/2024 11:59 PM Eastern Class Code:BA70 Position Number:60003139 Normal Work Schedule: Monday - Friday (8:30 - 5:00) Pay Band: Band 6 Hiring Range - Min.: $46,655.00 Hiring Range - Max.: $66,488.00 Opening Date:08/10/2024 EEO Statement: Equal Opportunity Employer Agency Specific Application Procedures: You must apply on-line at www.careers.sc.gov. Follow the status of your application on-line. Please complete the State employment application to include all current and previous work history and education. A resume will not be accepted in lieu of a completed application. Job ResponsibilitiesJOB PURPOSE:The position is responsible for superviseing the seamless operation and quality of broadcast services across all platforms, ensuring the delivery of high-quality content to our audiences. Manages and coordinates the technical and operational aspects of media processing, analysis, and delivery, leading a team of skilled professionals, and maintaining compliance with industry and agency standards and regulations. The team reporting to this position serves as Tier 1 operational support for agency systems, monitoring, reporting, and responding to incidents across broadcast transmissions, digital streams, networks, and signal paths. Fosters a culture of excellence and collaboration within the agency, serving both internal and external customers.JOB tasks:Operational Coordination and Oversight Responsible for seamless and prosperous operations across our media pipeline, including ingest from internal and external sources, closed captioning services, technical evaluation, digitization, and distribution across internal and external destinations. Responsible for Network Operations Center (NOC), providing centralized tier 1 support for agency systems, escalating as appropriate to IT, Engineering, Maintenance, and Facilities. supervises master control, responsible for execution and management of playlists provided by Traffic, program switching, signal monitoring, automation systems, and discrepancy reporting. Staff Supervision Leads and manages a team of Operators that perform a wide variety of tasks related to all aspects of media management and multi-platform distribution. Assign tasks to ensure the day-to-day completion of work required. Creates and maintains staff schedules, meeting the dynamic needs of the agency. Provides training, mentorship, and a development plan for staff to ensure expertise needed to execute are available and current. Conducts performance evaluations regularly, in conformity with agency and state policy. Creates, maintains, and continuously trains on process and procedure for staff, ensuring consistent results in operations. Compliance and Quality Assurance Ensure all media meets SCETV's highest standards for quality and content across our media pipeline. Develop, implement, and maintain procedures and workflows to ensure that our content meets or exceeds industry standards and is free from errors and defects. Ensure all broadcasts and digital distributions or streams comply with legal and regulatory requirements, including measurement and documentation. Stay current with industry advancements and changes to broadcasting standards and regulations and ensure the department adapts accordingly, advising management as appropriate. Collaboration and Communication Works collaboratively across many, if not all other areas of the agency internally as well as directly with external customers. Often responsible for accountcapability and organizational aspects of these collaborations, while working from a customer service-centric mindset. Responsible for continuing monitoring of agency needs, which will require regular meetings and communication with other departments to develop work strategies. Managing the central tier 1 support entity will require continuing escalation and collaboration with other departments for the resolution of incidents, issues, and needs. Leads team in methods and standards for communication with internal and external customers, utilizing agency-provided systems. Crisis and Incident Management Develop and maintain contingency plans for handling of any technical difficulties, operational errors, and emergencies that may disrupt media flows, broadcasts, or signals in order to prepare staff to react accordingly. Document incidents, discrepancies, issues, and trends accurately and transparently, utilizing agency standards and systems. Quickly address and resolve issues as they arise to minimize effects and disruption, avoiding service disruptions wherever possible through proactive and preventive measures. Train staff in appropriate responses to various common issues and guide them in developing a service-minded approach to management and mitigation of events. Foster an environment of maintaining composure and working logically under pressure. Other tasks as assigned, under the supervision of the Technical Operations Manager and Engineering Department Heads. Minimum and Additional Requirements An associate degree in electronics and related practice. Preferred QualificationsA Bachelor of Arts or Science in a mass communications, media, or journalism discipline and five years practice in management or supervision of television production, media operations or an equivalent combination of training and practice.Additional CommentsEqual Opportunity Statement: SCETV is an equal employment opportunity/affirmative action employing agency. We are committed to a diverse workforce. SCETV does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), discapability or genetic information. Organization: South Carolina Education Television Job Job location: Columbia, SC United States Job Job Category: Administrative Deadline: Tuesday, October 15, 2024 Employment Type: Full time Send Application Materials To: AGENCY SPECIFIC APPLICATION PROCEDURES: You must apply on-line at www.careers.sc.gov. Follow the status of your application on-line. Please complete the State employment application to include all current and previous work history and education. A resume will not be accepted in lieu of a completed application. Direct link to apply :Media Operations Manager | Job Details tab | Career Pages (governmentjobs.com) Minimum income: $46,655.00 Maximum income: $86,321.00 Website: Media Operations Manager Email address: E-Mail: HR@scetv.org Phone: (803) 737-3534 Job Field: Radio and Television
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