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Job Offer: Member Success Specialist:Wine Service Cooperative Inc.Job description:
Member Success SpecialistWine Service Cooperative Inc.Napa, CA APPLY» » » SAVE CREATE ALERT SHARE » » E-Mail: » » » formerly Twitter Listing descriptionAt Wine Service Cooperative, living your best life matters - at home and at work. That’s why we strive to nurture genuine connections that empower employees to be themselves. Our diverse team celebrates all backgrounds, lifestyles, and abilities. When people come to work at Wine Service Cooperative, they stay. For years - even decades. That’s because we offer a supportive and inspiring team along with career growth opportunities.We are pursuing a motivated member-focused individual to join our team as a Member Success Specialist. In this function, you will be responsible for the success of our members’ practice by providing exceptional support and guidance all over their journey with the Wine Service Cooperative. Job Description Position Summary As a Member Success Specialist, you will be responsible for ensuring the satisfaction and retention of our member/customers. You will serve as the primary point of contact for clients, covering their needs, concerns, and inquiries while actively promoting the value of our products or services. Your primary goal is to foster strong relationships, maximize customer engagement, and drive growth through exceptional customer practices. RESPONSIBILITIES • Owns the entire relationship with assigned members, including training, adoption, retention, and satisfaction. • Responsible for the prosperous onboarding and integration of new assigned members into the organization. • Serves as the professional representation between WSC and the assigned member organization. • Establish relationships as a trusted and strategic advisor to help ensure the continued value of WSC products and services. • Collaborates with internal team/management to quickly develop solutions to members issues. • Interfaces with the operations team to communicate member needs and expectations and ensures that they are being delivered upon. • Working independently, uses a data-located, analytical approach to help members/clients achieve their objectives within the organization. • Communicates in a professional, timely and effective manner with all stakeholders. • Strives for solutions and advocacy within the organization, representing their interests and feedback to relative teams. • Responsible for maintaining or exceeding member success metrics and data as identified. • Conducts regular member business reviews on time intervals appropriate for the account. • Collect and analyze customer feedback to identify trends, pain points, and areas for improvement. • Provide insights to the management/executive team to enhance service/product features and functionalities located on member needs. • Champion the voice of the member in new service roadmap discussions and prioritization. Preferred Qualifications • Bachelor’s degree • Proven practice/success in customer success, account management, or similar functions. • Excellent communication and interpersonal expertise, with the capability to build rapport and trust with customers. • Excellent problem-solving abilities and a proactive approach to covering customer needs. • Familiarity with CRM software is a plus. • capability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously. PHYSICAL DEMANDS: Prolonged periods sitting/standing at a desk and working on a computer. Must be able to bend, twist, reach as needed. Able to lift and move 35 pounds without assistance. Medical Benefits Dental Benefits Vision 401K Paid Time Off Create a Job AlertReceive an email alert when similar new jobs are posted. It's free, fast and easy. Create AlertAdditional Information:Job Published: Tuesday, October 22nd Type of Work: Full Time Job Job Category: General Administration and Other Job Level: Associate Compensation: $7O,OOO.OO − $75,OOO. OO Annual Bonus Contact Information:Wine Service Cooperative Inc. Human Resources Or... lgain more Create a Job AlertReceive an email alert when similar new jobs are posted. It's free, fast and easy. Create Alertwinejobs.com homeSkills:
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