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Job Opportunity: Part-Time Audience Services Associate:Greater Philadelphia Cultural AllianceJob description:Part-Time Audience Services Associate
Date PostedOctober 16, 2024 - 3:35pm
Categories
Administrative,
Customer Service,
Other
Music,Performing Arts,Theater
Philadelphia County (PA)Pay Type:Hourly Rate Job Status: Part Time Minimum income/Hourly Rate: $14.00 Maximum income/Hourly Rate: $15.00
Philadelphia Orchestra and Ensemble Arts PhillyDepartment: Audience ServicesReports to: Audience Services Manager Summary: The Audience Services Associate is responsible for providing superlative customer service to all guests by adhering to the Mission, Vision and Values of Ensemble Arts Philly. Ensemble Arts Philly, Audience Services is the only authorized outlet for individual tickets to shows presented at the Kimmel Center, the Academy of Music and the Miller Theater (formerly the Merriam Theater). We provide comprehensive ticketing and customer service for the Broadway series, Ensemble Arts Presents, the Philadelphia Orchestra, Philadelphia Ballet, the Philadelphia Speakers Series and other renters of our venues. Audience Services facilitates sales for more than 1,800 performances annually through its online purchase path, Contact Center and Box Office. Essential Functions: Meet and exceed audience Services Customer Service Standards. Provide accurate information about performances, campus venues, amenities and ticketing policies to all guests inquiring by telephone and email. Accurately process single ticket orders, subscription ticket orders, ticket exchanges and subscription ticket donations by telephone. Using provided scripts, solicit add-on donations and actively up-sell additional items including refund protection, parking, shipping and dinners. Work concert duty for in-person and digital performances. Provide expertiseable and professional customer service to all guests. Record guest compliments, complaints or out of the ordinary situations or comments. Assist in preparation of mailings and other communications with patrons. Participate in other tasks/tasks as requested by Management. Other tasks as assigned. Education and practice: High school diploma or equivalent required. One (1) year of customer service practice working in a retail, call center, or performing arts environment. Prior ticketing practice desired. practice working with diverse audiences and accessibility a plus. Tessitura practice preferred. Customer Service practice preferred. expertise/expertise/Abilities: Evenings and weekends required. capability to interact with people from diverse backgrounds. capability to deliver superior customer service. Strong communication expertise and confident decision-making abilities. Computer literacy. Familiarity with database and CRM Systems. Visible leadership abilities expertise and a desire to advance in the organization. Exhibits exceptional teamwork: including flexibility, respect, honesty and tact. Dedication towards Same Call Resolution and capability to deescalate conflict. Must act as an advocate for patrons, display ownership of issues and communicate patron feedback trends to inform and better serve clients. Receptive to coaching and feedback and proactive in desire to improve individually and as a team. Excellent product expertise, resourcefulness and organization. Environment, Physical Demands and Other Conditions: Audience Services operates a hybrid contact center, with some team members assigned to work remotely. Team members will be assigned shifts to be worked remotely following the prosperous completion of a 90 probationary period. All team members will work both in-office and remote shifts. Team member will provide a remote work environment free from distraction and appropriate for professional encounters by telephone, email and online chat. Some nights and weekends. Office environment. The Philadelphia Orchestra and Ensemble Arts, Inc. does not discriminate in employment on the basis of race, color, religion, gender (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, discapability, genetic information, age, parental status, or military service. To Apply: Please use the link to apply:https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitme nt.... Skills:
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