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Offer: Help Center Technician:Oregon State UniversityJob description:Help Center TechnicianBookmark this Posting Print Preview | Apply for this JobPlease see Special Instructions for more details.To ensure full consideration, applications must be received by 10/02/2024. Applications will continue to be accepted after the full consideration date, until a sufficient applicant pool has been achieved or the position is filled. The closing date is subject to change without notice to candidates.When applying you will be required to attach the following electronic documents: 1) A resume/CV; and 2) A cover letter indicating how your qualifications and practice have prepared you for this position. You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process. For additional information Contact Us by: Tammy Hubert at tammy.hubert@oregonstate.edu or 541-737-7976. Starting income within the income range will be commensurate with skills, education, and practice. The anticipated starting income will be $38,000 - $46,000. OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the capability to help us achieve our vision of a diverse and inclusive community. OSU will conduct a review of the National Sex Offender Public website prior to hire. OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide variety of lived practice including involvement with the justice system. This job has ?critical or security-sensitive? responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, Contact Us by OSU's Employee and Labor Relations team at E-Mail: employee.relations@oregonstate.edu. Position DetailsPosition InformationDepartment Univ Human Resources Central (XHR) Position Title Consultant-HR Tech Job Title Help Center Technician Appointment Type Professional Faculty Job Location Corvallis Benefits Eligible Full-Time, benefits eligible Remote or Hybrid option? Yes Job Summary University Human Resources is seeking a Help Center Technician. This is a full-time (1.00 FTE), 12-month, professional faculty position. The HR Help Center is part of the University Human Resources (UHR) Service Center. The Service Center is comprised of five main operational areas/teams: Recruitment Services, HR Support Services, HR Help Center, Employee Benefits, and the Student Employment Center. The HR Help Center consists of a team responsible for several functional areas that include the Ask HR help desk, verbal employment veri?cations, staff fee bene?ts, data auditing, and time and leave administration. The team strives to ensure timely processing of verbal employment veri?cations, accurate auditing and application of staff fee bene?t requests, high quality service to customers of the Ask HR help desk, and accurate and appropriate time and leave administration. The purpose of this position is to support the team in the areas of Ask HR, data auditing, staff fee requests, with an emphasis on time and leave administration, but may be called on to help in any area of the Service Center as needed. The position requires an individual who is well-versed in working with the public, has patience and good listening skills, can effectively communicate verbally and in writing, can prioritize and complete a wide variety of tasks all over the day, and strives to create a pleasant practice for all customers. Why OSU? Working for Oregon State University is so much more than a job! Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don't wait for challenges to present themselves - we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all. FACTS: • Top 1.4% university in the world • More research funding than all public universities in Oregon combined • 1 of 3 land, sea, space and sun grant universities in the U.S. • 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties • 7 cultural resource centers that offer education, celebration and belonging for everyone • 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates • 35k+ students including more than 2.3k international students and 10k students of color • 217k+ alumni worldwide • For more interesting facts about OSU visit: https://oregonstate.edu/about Locations: Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport. Oregon State's beautiful, historic and state-of-the-art main campus is located in one of America's best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances. Total compensates Package: Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including: • Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents. • Free confidential mental health and emotional support services, and counseling resources. • Retirement savings paid by the university. • A generous paid leave package, including holidays, vacation and sick leave. • Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities. • Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program. Future and current OSU employees can use the Benefits Calculator to lgain more about the full value of the benefits provided at OSU. Key Responsibilities 40% Ask HR Help Desk » Serve as ?rst point of contact for employee questions; provide technical skills and referrals regarding human resource systems, processes and procedures. » Provide timely and accurate information to inquiries made to University Human Resources using resources available, while ensuring employee's privacy is protected and that information disclosed is appropriate. » Answer all incoming calls and tickets promptly and with exceptional service. Screen and route calls to the appropriate parties and process within OSU's ticketing system. » Greet and welcome walk-in customers as soon as they arrive. Direct visitors to the appropriate person and office. » Provide/con?rm pertinent employment details to lenders, mortgage companies, social service agencies, property management companies and others with a vested interest in the employee. 30% Time and Leave Administration » Audit and reconcile monthly timesheets and leave balances under the supervision of the Help Center Coordinator. Make adjusting entries as needed. Maintain professional and technical competency; stay current on new policies, procedures, and regulations. Ensure all deadlines are met. 15% Staff Fee Privilege » Provide timely and accurate processing, approval, and tracking of Staff Fee Privilege forms, ensuring all deadlines are met. » Respond to phone and email inquiries received about the Staff Fee Privilege. Collaborate with HR Help Center coordinator and central partners on unique situations. 10% Audits » Assist in running, distributing, reconciling, and tracking data audits related to employee and job records in multiple financial and human resources information systems. Audit data for accuracy, completeness, and consistency within University policies and standards. Ensure data integrity at all times. Disseminate audits to various groups (HR Support Services and Recruitment Services) and monitor for completeness. May make correcting actions in a variety of university systems as needed or required. May review for patterns in audit findings and recommend future training for Service Center teams to enhance accuracy and knowledge data integrity. 5% Other tasks as assigned What You Will Need » Two years of human resources clerical support practice directly assisting human resources professionals in the administrative functions of a human resources program » OR » Three years progressively responsible administrative, clerical or record-keeping support practice. » College-level course work may substitute for the general practice requirement located on 45-quarter units per year. » Required Knowledge, Skills, and Abilities: » Exceptional customer service skills and the capability to communicate effectively in person, over the phone and via email. » practice working in a fast-paced environment. » Exhibits self-motivation, the capability to multitask and pay close attention to small details. » Displays the capability to work in a collaborative and team-oriented environment. » Has a good knowledge of basic computer skills and the capability to quickly lgain how to use proprietary software. » A demonstrable commitment to promoting and enhancing diversity. This position is designated as a critical or security-sensitive position; therefore, the incumbent must prosperously complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. What We Would Like You to Have » Work practice performing tasks in Human Resources Management in an institution of higher education, or comparable environment. » Work practice in a service center. » practice handling difficult or distraught customers. » practice auditing timesheets and leave accruals/balances. » practice providing HR support in a union environment. » User-level practice with the following software, or comparable software: Online Position Description and Recruitment System; Sungard Higher Education Banner (HRIS module); Data Warehouse; Microsoft Access; CORE, EmpCenter, and ticketing systems. Working Conditions / Work Schedule This position will primarily adhere to a normal business schedule of 8:00 AM to 5:00 PM (M-F) on the OSU campus and may occasionally work away from primary work site. This position is in a typical o?ce environment. There is potential for this position to be a hybrid of on-site and occasional remote work, as agreed upon with manager. Pay Method income Pay Period 1st through the last day of the month Pay Date Last working day of the month Recommended Full-Time income Range $38,000 - $46,000 Link to Position Description https://jobs.oregonstate.edu/position_descriptions/20383 Posting Detail Information Posting Number P08480UF Number of Vacancies 1 Anticipated Appointment Begin Date 11/01/2024 Anticipated Appointment End Date Posting Date 09/18/2024 Full Consideration Date 10/02/2024 Closing Date 10/16/2024 Indicate how you intend to recruit for this search Competitive / External - open to ALL qualified candidates Special Instructions to candidates To ensure full consideration, applications must be received by 10/02/2024. Applications will continue to be accepted after the full consideration date, until a sufficient applicant pool has been achieved or the position is filled. The closing date is subject to change without notice to candidates. When applying you will be required to attach the following electronic documents: 1) A resume/CV; and 2) A cover letter indicating how your qualifications and practice have prepared you for this position. You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process. For additional information Contact Us by: Tammy Hubert at tammy.hubert@oregonstate.edu or 541-737-7976. Starting income within the income range will be commensurate with skills, education, and practice. The anticipated starting income will be $38,000 - $46,000. OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the capability to help us achieve our vision of a diverse and inclusive community. OSU will conduct a review of the National Sex Offender Public website prior to hire. OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide variety of lived practice including involvement with the justice system. This job has ?critical or security-sensitive? responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, Contact Us by OSU's Employee and Labor Relations team at E-Mail: employee.relations@oregonstate.edu. Supplemental QuestionsRequired fields are indicated with an asterisk (*).» * Briefly describe how you have met one of these two required Appropriate qualifications: (1) two years of human resources clerical support practice directly assisting human resources professionals in the administrative functions of a human resources program OR (2) three years of progressively responsible administrative, clerical or record keeping support practice. (Open Ended Question) » * Briefly describe your practice in these areas: (1) providing customer service; (2) working in a fast paced environment; and (3) auditing time sheets and leave balances. (Open Ended Question) Documents Needed to ApplyRequired Documents» Resume » Cover LetterOptional Documents » VETERANS ONLY: Must provide proof of Veteran Status (DO NOT upload any unrelated documentation - information uploaded to this field will be removed once reviewed) Skills:
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