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Job Offer: Enrollment Specialist:University of North CarolinaJob description:Enrollment SpecialistBookmark this Posting Print Preview | Apply for this JobPlease see Special Instructions for more details.This posting will be used to fill two positions: Position #008245 and Position #008269UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits The finalist may be subject to a criminal background check and/or motor vehicle report. Please upload reference information including ?names, position titles and company/institutions, phone numbers, and email addresses of at least ?two? current/previous managers. » The Search Committee will not contact references without first verifying permission with the finalist ?.Please ensure your full range of expertise, expertise, abilities, practice, and education are listed on your application. » Do not write ?see resume' on your application when completing the job tasks section.Please ensure your application reflects the expertise, expertise, abilities, and practices to support your answers to the supplemental questions. (see the job tasks section of previous employment). Please submit a resume and cover letter with your application if requested. » These documents will be used to evaluate your written communication expertise as well as supporting documents of your expertise, expertise, abilities, education, and professional practice. Position InformationGeneral InformationVacancy Open to All Candidates Employment Type Permanent - Full-time If time-limited, note appointment end date Hours per week 40 Months per year 12 Position Number 008245 NC income Grade Equivalency GN07 Classification Title Student Services Specialist - Journey Working Title Enrollment Specialist income Range $39,058 - $49,275 Anticipate Hiring Range $39,058 - $48,823 FLSA Status Non Exempt Division Academic Affairs Department School of Professional Studies Work Unit SPS-Administration Work Schedule 8:00 am - 5:00 pm; Monday - Friday May be eligible for Telework schedule up to 3-4 day per week with manager approval once onboarding and training into position is complete. This posting will be used to fill two positions: Position #008245 and Position #008269 Primary Purpose of Position The Enrollment Specialist is the first point of contact for student inquiries including telephone and walk-in for the School of Professional Studies (SPS). Responsible for recruiting prospective students, following up with existing students for both Online Academic and Professional Credit programs via telephone and email to provide program consultation and guide students through information gathering and decision making process of application and enrollment. Participates in appropriate recruitment and enrollment activities including: information sessions, program expertise sessions, one one one meetings with Senior Program Manager and the Manager, Enrollment & Student Services. Manage inquiries to achieve prompt contact and meet weekly application and registration goals. Utilize approved recruitment policies and formats. Become expertiseable about SPS programs and processes so as to guide students accordingly. Understand collaborating department processes and manage everyday relationships with key stakeholders. Have functional expertise of the admissions and application CRM Slate and DestinyOne. Utilize Salesforce to document and follow up with prospective students. Update enrollment statuses daily. Utilize dashboards as a tool for follow up and strategy for outreach. This position requires a strong focus on providing exceptional customer service and creating a positive practice for a wide variety of customers including staff and students. Minimum Education/practice Required Minimum Appropriate qualifications: Bachelor's degree; or equivalent combination of training and practice. All degrees must be received from appropriately accredited institutions. University Preferred Appropriate qualifications: Graduation from a four-year college or university and two years of administrative or office management practice in the student services or related field; or equivalent. All degrees must be received from appropriately accredited institutions. Essential Job tasks The first point of contact for student inquiries includes telephone and walk-ins for the School of Professional Studies. Responsible for recruiting prospective students, following up with existing students for all School of Professional Studies programs via telephone and email to provide program consultation and guide students through information gathering and decision-making process of application, registration, and enrollment. Participates in appropriate recruitment and enrollment activities including information sessions, program expertise sessions, meetings with Senior Program Manager and Manager, Enrollment & Student Services. Manage inquiries to achieve prompt contact and meet weekly application goals and utilize approved recruitment policies/formats. Become expertiseable about all School of Professional Studies programs and processes so as to guide students accordingly. Understand collaborating department processes and manage everyday relationships with key stakeholders. Have functional expertise of admissions and application CRMs. Utilize Salesforce to document and follow up with prospective students. Update enrollment statuses daily. Utilize dashboards as a tool for follow-up and strategy for outreach. This position requires a strong focus on providing exceptional customer service and creating a positive practice for a wide variety of customers including staff and students. Other Work Responsibilities » Work with School of Professional Studies Professional Credit programs and effectively cross-train to be expertiseable about program content and enrollment CRM- Destiny One. » Strategize with marketing and program teams to identify new opportunities for program offerings. Assists staff as needed with special projects and collaborative efforts. » Strong focus on providing exceptional customer service and creating a positive practice for a wide variety of customers including staff and students. Departmental Preferred practice, expertise, Training/Education » One (1) year recruitment practice; practice in admissions in academic setting preferred. » practice working with Salesforce or other CRM platforms. » practice working in a sales environment. » Exceptional problem solving expertise with excellent comprehension expertise. » Outstanding communication expertise both written and verbal necessary for function. » practice working in a call center preferred. » practice with data entry and documentation; detail oriented. » High level of customer service capabilities and capability to develop rapport quickly. » Minimum of intermediate skill level in Google Suite and Microsoft Office Suite; expert level preferred. » Able to articulate ideas and achieve common ground in professional setting. » Some managery expertise preferred (for managery functions). » capability to process and maintain focus to detail and task orientated. » Strong attention to detail. Necessary Licenses or Certifications Work Location The Dubois Center Posting date 07/05/2024 Closing date 07/11/2024 Proposed Hire Date 08/12/2024 Contact Information Special Notes to candidates This posting will be used to fill two positions: Position #008245 and Position #008269 UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits The finalist may be subject to a criminal background check and/or motor vehicle report. Please upload reference information including ?names, position titles and company/institutions, phone numbers, and email addresses of at least ?two? current/previous managers. » The Search Committee will not contact references without first verifying permission with the finalist ?. Please ensure your full range of expertise, expertise, abilities, practice, and education are listed on your application. » Do not write ?see resume' on your application when completing the job tasks section.Please ensure your application reflects the expertise, expertise, abilities, and practices to support your answers to the supplemental questions. (see the job tasks section of previous employment). Please submit a resume and cover letter with your application if requested. » These documents will be used to evaluate your written communication expertise as well as supporting documents of your expertise, expertise, abilities, education, and professional practice. Posting Specific QuestionsRequired fields are indicated with an asterisk (*).» * How did you hear about this employment opportunity? » UNC Charlotte Website » HERC Job Board » Inside Higher Education » Circa (formerly known as Local JobNetwork) » Another Website » Agency Referral » Advertisement/Publication » Personal Referral » Other » Where did you lgain about this posting? (Open Ended Question) » * Please describe your recruitment practice, preferably with a college/university or other government agency. (Open Ended Question) » * Please describe your practice with Microsoft Excel and Google Suite. Would you rate your proficiency level as beginner, intermediate, or advanced? (Open Ended Question) » * Do you have practice providing customer service to a variety of stakeholders? If yes, please explain your practice. (Open Ended Question) » * Please describe your practice and expertise of working in and with a customer relationship management (CRM) platform such as Salesforce. (Open Ended Question) Applicant DocumentsRequired Documents» Resume / Curriculum Vitae » Cover Letter / Letter of InterestOptional Documents » Contact Information for References Skills:
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