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Job Offer: FT Instructional Technologies Specialist:FT Instructional Technologies SpecialistJob description:FT Instructional Technologies Specialist
EmployerJohnston Community College245 College Road Smithfield, NC 27577 Phone: 919-934-3051
Job LocationJCC245 College Road Smithfield, NC 27577
income/Grade$37,218.72 - $47,369.28 Annually
BenefitsFull Time
Job Category» Technical/Paraprofessional
Application PeriodOpens: Thursday, June 13, 2024Closing date: Thursday, June 27, 2024
Target Start DateTuesday, July 16, 2024
Expected Work HoursMonday - Friday
Reports toDirector
Employment TypeFull Time
Minimum QualificationsQualificationsto execute this job prosperously, an individual must be able to execute each essential duty satisfactorily. The requirements listed below are representative of the expertise, skill, and/or capability required. Reasonable accommodations may be made to enable individuals with disabilities to execute the essential functions. EducationMinimum: Associate degree in Digital Media Technology, Information Technology or related degree. practice Minimum: One (1) - Two (2) year practice providing customer service with One (1) year practice using an LMS in a student, Faculty and/or administrator capacity.
Preferred QualificationsPreferred Education & practice : A degree in Instructional or Educational Technology. practice in an educational setting preferred. practice training, mentoring, or coaching is a plus.
Position DescriptionSummaryAs a crucial member of the Jaguar Office of Learning Technologies (JOLT), the Instructional Technology Specialist, under the guidance of the Director of eLearning, will be the first point of contact for students. The function's primary focus is to provide technical support to students, both in person and over the phone. Key responsibilities include assisting students with issues in the Learning Management System (LMS), accessing JCC accounts, and covering other technology support needs. Essential tasks and Responsibilities include the following: » Serve as the primary point of contact for students needing technical support, representing JOLT with professionalism and skills. » Provide everyday technical support to students for LMS issues, school account access, and other technology-related problems. » Assist students in person and via phone to resolve their technical issues promptly and effectively. » Quickly research and troubleshoot technical problems to provide accurate support, even for issues not previously encountered. » Assist in coordinating and conducting student workshops on various technology tools (i.e., Blackboard, computer fundamentals, Self-Service). » Determine the need to create resources for student training and support in LMS usage and other related technologies. » Collaborate with the campus community on instructional technology and administrative tasks. » Maintain records of support provided through a help desk system. » Create reports and documentation as needed. » Manage a variety of diverse projects, attending to detail, accuracy, and deadlines. » Provide excellent customer service to all faculty, staff, students, and external contacts. » Track and analyze common student issues to identify areas for improvement and provide feedback to the Director of eLearning. » Perform other tasks as assigned to support the Learning Technologies team and student success. managery Responsibilities This job has no managery responsibilities. Reasoning capability »Functional Reasoning: Requires the capability to apply principles of influence systems, such as motivation, incentive, teaching pedagogy, and leadership abilities. capability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution. »Situational Reasoning: Requires the capability to exercise the judgment, decisiveness and creativity required in situations involving the direction, control and planning of the programs. Develops and applies new and unique methods and thinking to executing plans and strategies. Language Skills » capability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. » capability to write routine reports and correspondence. » capability to speak effectively before groups of customers or employees of organization. Mathematical Skills » capability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. » capability to compute rate, ratio, and percent and to draw and interpret bar graphs. Computer Skills : A complete expertise of media development tools and learning management systems, specifically Blackboard. expertise of Microsoft Products as used in overall management in an educational environment is required. practice creating workshops using various authoring tools. Equipment, Machinery, Tools, and Materials Utilization Requires the capability to use, operate, and/or handle office equipment, such as a computer and printer, facsimile machine, copier, calculator and communications equipment. Requires prior expertise of videoconferencing systems and classroom A/V systems. Physical Demands: The physical demands described here are representative of those that must be met by an employee to prosperously perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to execute the essential functions. While performing the tasks of this Job, the employee must be able to communicate effectively. The employee must be able to meet mobility requirements and be able to occasionally move materials of up to 10 pounds. Must be able to access print material and utilize the information effectively. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to execute the essential functions. The work environment is usually quiet.
How to submit the application:Please apply on our website athttps://www.schooljobs.com/careers/johnstonccedu/ftstaff
Job Post ContactHuman Resources919-209-2536 Skills:
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