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Offer: Coordinator of Customer Services:Rice UniversityJob description:Coordinator of Customer ServicesBookmark this Posting Print Preview | Apply for this JobPosting DetailsPosition InformationJob Title Coordinator of Customer Services Position Number 921571 Vacancy Open to All Candidates Department SAH Recreation Services Department Homepage https://crw.ecu.edu/ Advertising Department CAMPUS RECREATION AND WELLNESS Division Student Affairs Classification Title Coordinator Working Title Coordinator of Customer Services Number of Vacancies 1 Full Time Equivalent (FTE) 1.000 Full Time or Part Time Full Time Anticipated Recruitment Range. income offered may be outside of this range as impacted by budget, UNC income administration, and/or candidate qualifications. $50,600 - $52,118 Position Location (City) Greenville Position Type Non-Faculty Job Category Non-Faculty Instructional & Research Organizational Unit Overview The Division of Student Affairs actively supports the University's missions of education, research, and service by providing comprehensive programs and services to assist each student in developing intellectually, socially, morally, and culturally. The Division anticipates students' developmental needs all over their collegiate practices and promotes students' development by fostering a community of learning, which encourages individual student involvement and participation. The Division of Student Affairs provides a broad range of support services, activities, and programs that seek to: Assist students in developing respect and appreciation for individual differences, interpersonal civility, and human rights. Enhance the learning environment, facilitate retention, and optimize the student practice. Accommodate the diverse needs of all students. Support a community environment that is welcoming, safe, and secure. Assist students in meeting their basic needs for housing, nutrition, and physical and emotional well-being. Provide the means for students to become active participants and leaders in their own learning. Assist students in developing logical thought processes and sound decision-making expertise. Assist students in developing an appreciation of the arts. Moreover, the division seeks to contribute to the development of the whole individual by fostering in each student a deeper appreciation of the importance of life-long learning, individual responsibility, and human diversity. Through collaboration, the division provides programs and services that are grounded in theory, assessment, and sound practice. Campus Recreation and Wellness (CRW) at East Carolina University engages the Pirate Community in diverse recreational and wellness practices by providing exceptional facilities, programs, and services. CRW manages four flagship facilities, including two indoor and two outdoor locations. Indoor facilities include the Eakin Student Recreation Center, a state of the art 150,000 square foot facility located on ECU's main campus, and a 30,000-square-foot recreation and wellness center inside the 76,000-square-foot student center ECU's Health Sciences Campus. The North Recreational Complex, a 129-acre sports complex that includes eight sports fields, a six-acre lake, disc golf course, boathouse, walking/jogging trails, outdoor fitness equipment, sandy beach area, beach volleyball courts, and an Odyssey challenge course and the 18-acre Blount Recreational Sports Complex round out the outdoor facilities. Job tasks The primary purpose of the position is to provide administrative and managerial leadership abilities to the Campus Recreation and Wellness Customer Service operation through oversight of the customer service desks and recreation management software. This position functions as the lead administrator for Recreation Service Attendants in regards to planning, scheduling, payroll, pass management, utilizing point of sale and program registration software, inventory control, cash handling, budgeting, organization, personnel, verifying data, report writing, summarizing and reconciling information/financial data, records management, data collection, personnel administration, and implementation of critical administrative functions for Customer Service operations. This position will report to the Senior adjunct Director of Communications & Promotions. The Coordinator of Customer Services is also responsible for the coordination and support of CRW customer practice programs and initiatives that ensures a world-class customer practice. Assisting with the research, collection, database administration and analysis of customer data and feedback. Essential Job Functions Talent Management (40%) » Recruit, onboard, supervise, and evaluate multiple part-time student Recreation Service Attendants. » Coach career growth by providing various methods of continuing education opportunities. » Provide an environment that supports strengths-located learning through continuing coaching conversations. » Deliver frequent praise and recognition for excellent work. » Create an environment where employees feel heard and appreciated for their contributions. » function model a management style that promotes well-being and self-care. Customer practice (30%) » Maps the CRW customer journey and identify opportunities to proactively intervene. » Responsible for bridging the gap between customers and the CRW brand to ensure that the touchpoints across the customers' journey are engaging, efficient and effective. » Champion opportunities to improve the overall Campus Recreation and Wellness practices. » Develops and maintains positive relationships with members and prospective members. » Responsible for managing guest passes. » Guides facilities frontline teams in effective customer issues resolution and handle any escalations. » Documents processes and logging technical issues, as well as customer compliments and complaints. » Responds to customer queries in a timely and effective manner. » Assist with assessment of facility operations. » Assists with development and annual reviews of rules and regulations related to member eligibility and access control. . Systems Management (30%) » Oversight of CRW's recreation management system (Fusion) to meet the needs of program registration, scheduling, membership enrollment and renewals, the tracking of member visits and transactions, and equipment check-out. » Manage and input departmental program offerings to maintain consistency among units. » Install software on workstations as needed. » Maintain expertise and expertise related to software by going to conferences, participating in webinars, and virtual trainings. » Manage access to the Eakin Student Recreation Center and Health Science Campus Recreation Center. » Manage lost and found / abandoned property in Campus Recreation & Wellness spaces. » Conduct routine checks as Information technology relates to the washers and dryers. » Maintain adequate inventory of towels and equipment. » Cash Management: supervise everyday transactions, cash reconciliation, Point of Sales, program registration. Other tasks as assigned. Minimum Education/practice Master's degree required; or Bachelor's and 2 years of related practice. CPR/AED and First Aid certification or the capability to obtain within 30 days of hire date. North Carolina Driver's License or the capability to obtain within 30 days of hire date. practice in financial transactions, cash handling, and reconciliation. Demonstrated practice with facility management, scheduling, and workflow software. License or Certification Required by Statute or Regulation N/A Preferred practice, expertise, Training/Education Master's degree One or more years of customer service practice Excellent written and verbal communication expertise The capability to work independently and as part of a team practice working with Fusion Recreation Management software. CPR/AED and First Aid instructor certified. Demonstrated capability to manage and resolve conflicts, effectively supervise and motivate part-time staff, and build positive relationship with members and guests. Computer utilization expertise Special Instructions to Applicant Additional Instructions to Applicant In order to be considered for this position, candidates must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, candidates that possess the preferred education and practice must also possess the minimum education/practice, if applicable. Job Open Date 07/29/2024 Open Until Filled Yes Job Close Date - Positions will be posted until 11:59 p.m. EST on this date. If no closing date is indicated, the position may close at any time after the initial screening date. Initial Screening Begins Rank Level Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/64079 AA/EOE East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified candidates from women, minorities, veterans, individuals with a discapability, and historically underrepresented groups. All qualified candidates will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, discapability, political affiliation, or veteran status. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or E-Mail: ADA-Coordinator@ecu.edu. Eligibility for Employment Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Office of Human Resources Contact Information If you practice any problems accessing the system or have questions about the application process, Contact Us by the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST. Supplemental QuestionsRequired fields are indicated with an asterisk (*).» * Please indicate where you learned about this job vacancy. » Chronicle of Higher Education » CareerBuilder » Greenville everyday Reflector » Raleigh News & Observer » InsightIntoDiversity.com » HigherEdJobs.com » InsideHigherEd.com » Monster.com » Indeed » ECU Website » Other Documents Needed To ApplyRequired Documents» Curriculum Vitae/Resume » Cover Letter » List of ReferencesOptional Documents » Additional Document #1 » Additional Document #2 » Additional Document #3 Skills:
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