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Job Offer: Associate Ticketing Services Manager:Greater Philadelphia Cultural AllianceJob description:Associate Ticketing Services Manager
Date PostedJune 25, 2024 - 11:09am
Categories
Administrative,
Customer Service,
Marketing & PR
Performing Arts,Theater
Philadelphia County (PA)Pay Type:income Job Status: Full Time Minimum income/Hourly Rate: $40,000.00 Maximum income/Hourly Rate: $40,000.00
Walnut Street TheatreOVERVIEWPredominantly inward-focusing position on the Ticketing Services team. Primary focuses include managing Ticketing Services staff, assisting interdepartmentally and providing partial weekend coverage. ESSENTIAL JOB FUNCTIONS Management » Manage, lead and develop a staff of individuals in the Walnut's Phone Charge office. » Hire, train, schedule, monitor, and terminate such personnel in conformity with Walnut guidelines and practices. » Maintain a sufficient back-up staff and plan. » Demonstrate excellent customer service expertise, respond promptly to customer inquiries and requests, and train all Phone Charge personnel in customer service standards. » Maintain detailed payroll information and submit weekly payroll for all team members. » Follow and uphold all other procedures and directives set by the Ticketing Services Manager. » Support Ticketing Services Manager in ensuring that all internal departments are kept fully updated on events going on-sale, changes to events already on sale, promotional events, etc. Technology & Implementation » Demonstrate aptitude with Ticketmaster Systems including in-house software (Archtics), and digital platforms (Engagement, TM1, Account Manager); provide and supervise training of Phone Charge staff on Archtics Ticketing System in coordination with Ticketing Services Manager. » Advise and assist with the implementation, reporting, and generating of event reports, customer lists, etc. Work interdepartmentally as liaison with Box Office and other departments in running and pulling reports. Strategic Analysis » Work with the Marketing and Development offices to increase sales through upselling and through targeted marketing programs through Phone Charge office. » Maintain detailed information on annual departmental budget; coordinate with Director of Marketing & Public Relations/Ticketing Services Manager to ensure that budgetary restrictions are being met. Other job tasks as assigned. To Apply: The Associate Ticketing Services Manager is a full-time salaried position, with a income of $40,000 and excellent benefits. Candidates should submit a cover letter and resume to Jeff Berry, Ticketing Services Manager at E-Mail: jberry@walnutstreettheatre.org Skills:
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