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Job Opportunity: Access Services Technician - Fall 2024:Villanova UniversityJob description:Access Services Technician - Fall 2024To view the position details and/or apply to a position, click on theView Detailslink below the Job Title. If you have questions about the application process, please refer to theApplicant FAQ's.
Posting DetailsDo you have questions about the application process? If so, please refer to the Applicant FAQ's. Position InformationPosting Number:: 20245203V Position Title:: Access Services Technician - Fall 2024 Posting Type: Student Hours/week:: 6-10 Eligibility:: Work study preferred but open to all students Semester: 2024-2025 Academic Year Location : Falvey Memorial Library Detailed Work Schedule: Number of positions:: 7-10 Department:: 288-Falvey Library Contact Name:: Lorraine Holt Contact Phone/Extension:: 610-519-4291 Position Summary Information Job Description Summary:: Access Services Technicians provide support to the Access Services department of Falvey Library. Technicians are responsible for conducting the following tasks: » Provide in-person customer service at the library service desk. Conduct circulation transactions for patrons, and answer patron questions. Search for materials in the library catalog for patrons and direct patrons to reference librarians for research assistance. Process requests and materials for the Pickup & Go holds service. Answer incoming phone calls to the library service desk. » Shelve returned books and maintain book stacks. Move book carts. Lift and carry books. Search for missing books. » Process interlibrary loan materials and update records in specialized library software and systems. Scan pages in journals and books for electronic delivery. Ship materials to other libraries via UPS software. Open incoming packages and sort contents for processing. » Retrieve materials from local and remote locations. Perform light clerical work, routine office tasks, and run errands as directed. » Participate and contribute to library projects as assigned by Access Services staff. Requirements:: » Excellent verbal and written communication expertise, attention to detail, and relicapability are all required. » capability to execute repetitive tasks with great accuracy and consistency required. » Excellent interpersonal expertise; able to handle difficult situations; customer service practice preferred. » practice using hardware (laptops, pc's, printers, scanners, mobile devices), software (Windows, Mac, web browsers, Novasis, Webmail, Blackboard), and wireless network access preferred. » Familiarity with the library's catalog, journals, databases, and web search engines preferred. » Cross-training in multiple areas required. » Preference will be given to students who have availcapability on evenings and weekends. Additional Information:: Library Service Hours Monday - Thursday: 8:00 am - 12:00 am Friday: 8:00 am - 5:00 pm Saturday: 9:00 am - 5:00 pm Sunday: 12:00 pm - 12:00 am Building Wildcard Access: 24/7 All student employees must complete hiring paperwork online before they can be hired. Also, new student employees must go to the Human Resources Office in person to show original forms of employment authorization and identification required for the I-9 form. Physical Demands Summary:: » Prolonged sitting, standing, and walking for up to 4 hours at a time; frequent bending and lifting; able to lift 30 lbs. of library materials while moving/walking; pushing and pulling a book truck (4 wheels) of library materials weighing between 50 and 100 lbs.; capability to climb several flights of stairs on an occasional basis. Wage Rate:: $11.25/hour Posting Detail Information Closing Date (11:59pm ET):: Open Until Filled: Yes Posting Specific QuestionsRequired fields are indicated with an asterisk (*).» * Are you currently a registered Villanova student? » Yes » No » * Are you eligible for work study? » Yes » No » I don't know » * What is your availcapability? (days and times) (Open Ended Question) » * Have you ever worked on campus before? If ?Y?, what department and semester/year? (Open Ended Question) Optional Applicant Documents:Required DocumentsOptional DocumentsSkills:
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