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Job Offer: Associate University Ombuds:University of North CarolinaJob description:Associate University OmbudsBookmark this Posting Print Preview | Apply for this JobPlease see Special Instructions for more details.» The position will remain open until filled. Applications will be reviewed as they are submitted. Priority will be given to those who apply by 9/3/2024.» This position is not remote but may be eligible for flexible work arrangements dependent on business needs and consistent with University Policy 101.22, https://legal.charlotte.edu/policies/up-101.22 » UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/ » The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report. Position InformationGeneral InformationPosition Number 000872 Vacancy Open to All Candidates Working Title Associate University Ombuds Position Designation EHRA Non-Faculty Employment Type Permanent - Full-time Months per Year 12 Work Schedule 40 hours per week Hours per week 40 FLSA Status Exempt Division Chancellor's Office Department University Ombuds (Adm) Work Location Denny income Range $80,000 - $100,000 Primary Purpose of Department The University Ombuds program serves as an independent, confidential, impartial, and informal resource that adheres to the International Ombuds Association's code of ethics and standards of practice. Information technology serves as a confidential resource to help all members of the UNC Charlotte community, including faculty, staff, and students, to informally work through challenging problems, dilemmas, and conflicts. UNC Charlotte has designated the University Ombuds office as a confidential resource, which encompasses all personnel assigned to the office, for the purposes of Title IX, and is not designated as a campus security authority as defined in the Clery Act. More information about the Ombuds office, including the Charter, is available at https://ombuds.charlotte.edu/. Primary Purpose of Position The UNC Charlotte is seeking to fill the position of Associate University Ombuds, which reports to, and is supervised by the University Ombuds. The incumbent will be primarily dedicated to providing ombuds services to undergraduate students. The Associate University Ombuds uses interest-located techniques to help prevent problems from escalating and empowers visitors to find productive, collaborative solutions. In coordination and consultation with the University Ombuds, the Associate University Ombuds draws insights from individual cases and interactions in order to highlight, and communicate to campus leadership abilities, opportunities for systemic change and institutional progress. The Associate University Ombuds routinely handles highly complex and challenging matters and must exercise sound judgment, discretion, sensitivity, and the highest level of professionalism. The Associate University Ombuds works independently yet under the overall direction of and in close consultation with, the University Ombuds. Summary of Position Responsibilities » Promote an ombuds program that is voluntary for students and helps empower them to address concerns in collaborative, interest-located ways » Listen to understand students' issues, interests, and needs from multiple perspectives » Serve as a thought partner with students to help explore the range of options available to them, think through the pros and cons of the various choices, and help students come to a decision on how to proceed » Empower students to deal with their issues directly by helping them improve their expertise and confidence in giving voice to their concerns » Refer students to appropriate resolution resources, including formal resources as appropriate » Use informal, interest-located techniques to help facilitate informal resolution between students and among student organizations » Provide insight into new and emerging issues, as well as possible resolution options, improvements to policies and processes, and systemic change » Assist in compiling broad, de-identified information about the Ombuds program and usage (annually or biennially), including data, trends, or reports, in a manner that protects confidential information and is consistent with generally accepted organizational Ombuds practices » Assist in maintaining an informational website, as well as producing significant publications and employing other communication methods to inform students, student organizations, and campus stakeholders about the purpose and function of the Office of the University Ombuds » Other tasks and responsibilities consistent with the University Ombuds Charter Minimum Education/practice Candidates must possess an advanced degree, such as a Master's degree, JD or PhD. Preferred Education, Knowledge, expertise and practice » Three to five years of significant practice, preferably in the higher education setting » capability to work independently and with adherence to principles of confidentiality, informality, impartiality, and independence. A well-developed knowledge of the function of an organizational ombuds function; working knowledge of mediation, facilitation, coaching, and other interest-located techniques and principles; » Excellent communication and interpersonal expertise, including written, oral, listening, and presentation, with a demonstrated capability to communicate effectively at all organizational levels » Excellent presentation expertise, including the capability to develop and deliver educational sessions » capability to gather, analyze, synthesize, and clearly present information and analyze data » Excellent problem-solving expertise, with capability to synthesize and present a range of options and approaches to facilitate conflict resolution » capability to work independently, effectively and efficiently in a high-paced environment, preferably in the higher education setting, appropriately balancing deadlines and multiple stakeholder viewpoints » capability to effectively engage and respond to stakeholders at all levels of an organization to improve climate and results » capability to adhere to the highest professional standards of honesty, integrity, confidentiality, and discretion in highly sensitive situations » Commitment to being a collaborative team partner committed to supporting departmental goals, objectives, and initiatives » Membership in the International Ombuds Association, including completion of the IOA Foundations course, or commitment to obtain membership and complete training as soon as practicable, with the goal of achieving ombuds certification when eligible Necessary Certifications/Licenses Preferred Certifications/Licenses Certified Organizational Ombuds Practitioner® Special Notes to candidates » The position will remain open until filled. Applications will be reviewed as they are submitted. Priority will be given to those who apply by 9/3/2024. » This position is not remote but may be eligible for flexible work arrangements dependent on business needs and consistent with University Policy 101.22, https://legal.charlotte.edu/policies/up-101.22 » UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/ » The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report. Posting Open Date 08/16/2024 Posting Close Date Open Until Filled Yes Proposed Hire Date If time-limited please indicate appointment end date Contact Information Posting Specific QuestionsRequired fields are indicated with an asterisk (*).» * How did you hear about this employment opportunity? » UNC Charlotte Website » HERC Job Board » Inside Higher Education » Circa (formerly known as Local JobNetwork) » Another Website » Agency Referral » Advertisement/Publication » Personal Referral » Other » Where did you lgain about this posting? (Open Ended Question) Applicant DocumentsRequired Documents» Resume / Curriculum Vitae » Cover Letter / Letter of InterestOptional Documents Skills:
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