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Offer: Loan Key Operator:University of North CarolinaJob description:Loan Key OperatorBookmark this Posting Print Preview | Apply for this JobPlease see Special Instructions for more details.UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefitsThe finalist will be subject to a Criminal Background Check. * The Search Committee will not contact references without first verifying permission with the finalist ?. Please ensure your full range of expertise, expertise, abilities, practice, and education are listed on your application. * Do not write ?see resume' on your application when completing the job tasks section. If you answer the questions at the end of the application, please ensure your application reflects the expertise, expertise, abilities, and practices to support your answers (see job tasks section of previous employment). * Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your expertise, expertise, and abilities. Please submit a resume and cover letter with your application. * These documents will be used to evaluate your written communication expertise as well as supporting documents of your expertise, expertise, abilities, education, and professional practice. Position InformationGeneral InformationVacancy Open to All Candidates Employment Type Permanent - Full-time If time-limited, note appointment end date Hours per week 40 Months per year 12 Position Number 010553 NC income Grade Equivalency GN04 Classification Title Administrative Support Specialist - Contributing Working Title Loan Key Operator income Range $34,602 - $37,180 Anticipate Hiring Range $34,602 - $37,180 FLSA Status Non Exempt Division Student Affairs Department Housing and Residence Life (Adm) Work Unit Housing and Residence Life Work Schedule 8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary. Primary Purpose of Position This position is responsible for operating a Loan Key Desk and performing general administrative and reception tasks connected with the loan key process, the Residence Hall Office, and supplemental assistance to the Residence Hall staff. this function is also responsible for the scheduling and supervision of student staff who work at the Loan Key Desk and front desks of buildings in their village area, as defined by the department. This may include up to 6 buildings/communities. The purpose of this position is to ensure security, efficient operation, and good customer service within these areas. Minimum Education/practice Required Minimum Appropriate qualifications: Graduation from high school and one year of related office practice; or an equivalent combination of education and practice. University Preferred Appropriate qualifications: Graduation from high school and demonstrated expertise, expertise, and abilities gained through two years of specialized office practice or an equivalent combination of education and practice. Essential Job tasks » Maintains and files reports and forms. » Receives and refers visitors, and callers of the reception desk area to appropriate resources in Housing and Residence Life (HRL) and other campus resources. » Refers students to other resources including Housing and Residence Life administration, ID Card Office, Meal Plan Services, and Handbook. » Assists students with form completion and providing factual or procedural information including obtaining and returning loan keys, lock changes, checking in, moving out, room changes, health, and safety inspections, applying for housing and cancellations, checking out residence hall equipment, and reserving common space for resident usage. » Responsible for maintaining confidentiality as this position deals with sensitive information. » Ensures timely and accurate billing when Information technology comes to loan key charges and fees. » Uses a variety of office equipment information systems (e.g. telephone, computer with standard software, fax, copier, etc.) to access, input, and verify standard information. » Uses computer software such as Mercury housing software, Google suite, Microsoft office, Canvas, and others to execute everyday administrative tasks and communication creation. » Coordinates the work schedules of Desk adjuncts. » Reviews and follows up on student work hours and payroll errors. » Supervises, coaches, and trains student staff on customer service desk procedures, frequently asked questions, loan key procedures and referral options. » Updates and publishes the Loan Key Desk Staff Manual. Other Work Responsibilities Departmental Preferred practice, expertise, Training/Education » Graduation from high school, or completion of its equivalency. » One year of office/clerical work practice; or an equivalent combination of training/practice. » Good written and verbal communication practice. » availability to work in a team environment. » practice working with technology and computer software. » practice with supervision or scheduling. Necessary Licenses or Certifications Work Location Residence Halls Posting date 11/05/2024 Closing date 11/19/2024 Proposed Hire Date 01/06/2025 Contact Information Special Notes to candidates UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits The finalist will be subject to a Criminal Background Check. * The Search Committee will not contact references without first verifying permission with the finalist ?. Please ensure your full range of expertise, expertise, abilities, practice, and education are listed on your application. * Do not write ?see resume' on your application when completing the job tasks section. If you answer the questions at the end of the application, please ensure your application reflects the expertise, expertise, abilities, and practices to support your answers (see job tasks section of previous employment). * Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your expertise, expertise, and abilities. Please submit a resume and cover letter with your application. * These documents will be used to evaluate your written communication expertise as well as supporting documents of your expertise, expertise, abilities, education, and professional practice. Posting Specific QuestionsRequired fields are indicated with an asterisk (*).» * How did you hear about this employment opportunity? » UNC Charlotte Website » HERC Job Board » Inside Higher Education » Circa (formerly known as Local JobNetwork) » Another Website » Agency Referral » Advertisement/Publication » Personal Referral » Other » Where did you lgain about this posting? (Open Ended Question) » As a Loan Key Operator, you will be utilizing several different department online systems and may be involved in technology implementation or upgrades. How do you adapt to new technologies and ensure your team is proficient in utilizing them? (Open Ended Question) » Our Loan Key Operators supervise up to 25 student employees. How do or would you approach building strong relationships with individual team members while managing a large team? Please provide an example of time you have done this or seen this done? (Open Ended Question) Applicant DocumentsRequired Documents» Resume / Curriculum Vitae » Cover Letter / Letter of InterestOptional Documents » Contact Information for References Skills:
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