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Job Opportunity: Development Associate:WYES PBS-Greater New OrleansJob description: Development Associate Listing description Development Associate Full-Time (up to 35 hours) ABOUT US: WYES is an enduring, dynamic, and integral part of the community and uniquely enriches the lives of the citizens of the Greater New Orleans area and Mississippi Gulf Coast. Our commitment to producing award-winning programs that showcase our distinct local culture, along with the excellent national PBS service, demonstrates WYES' commitment to use the power of our programs and services to fulfill the promise of public television as a resource where we can all come together to rediscover and preserve the history and values that make our community a remarkable place to live. SUMMARY:The Development Associate is the customer focused and database support person for WYES. Reports directly to CEO and Membership Manager. _________________________________________________________________________ ESSENTIAL tasks and Job responsibilities: Membership » Interact regularly with staff, WYES members, donors, community members, and vendors via mail, phone, email, and in person; » Process everyday and monthly membership donations including payment processing and posting; » Perform timely and accurate membership data entry, maintain accurate records and overall integrity, security, and quality of the donor database through data hygiene and mailing list management; » Development of donor lists and email distribution lists; » Work with contracted vendors for various fundraising campaigns; » Manage the online donation form; » Set-up on-air and digital fundraising campaigns, working across departments as well as with vendors to ensure all details are handled for on-air, online, database management, call and/or text centers, thank you gift ordering and fulfillment activities, and accurate and timely reporting of activities; » Generate tax receipts and acknowledgement letters; » Work with business office to provide information to reconcile donor and special event activities; » Maintain a thorough knowledge of the donor database, PCI compliance, and capability to manage multiple vendors, call center, merchant card processors, and shipping of store purchases and member thank you gifts; » Assist with the financial processing for and during Special Events; » Assist with online store sales, fulfillment, and reporting; » Assist with station special events and Outreach activities; » Other tasks as assigned.Occasional evening and weekend work is required. KNOWLEDGE/expertise & ABILITIES: » Strong operational knowledge of MemSys database; » Operational knowledge of PBS HUB, Source, Console, Stripe, I3Verticals, Authorize.net, Eventbrite and WordPress platforms » Operational knowledge and fluency in Microsoft Office suite of applications, especially Word and Excel; » Excellent accuracy, attention to detail, and organizational expertise; » capability to work collaboratively on multiple projects simultaneously; » capability to work proactively and strategically to meet deadlines; » capability to communicate effectively with all levels of staff; » capability to accurately perform mathematical calculations rapidly and accurately. » Excellent analytical and problem-solving expertise; » Possess excellent organizational and time management expertise to manage competing workloads; » capability to keep sensitive information confidential; » capability to take responsibility and ownership for tasks and to use initiative and creativity to resolve problems; » Positive and collaborative team spirit and positive interpersonal expertise with capability to support colleagues outside of primary responsibilties; » Commitment to excellent service and satisfaction with WYES constituents. EDUCATION AND practice: (An equivalent amount of training, education and practice will also be considered.) » Associate Degree or equivalent practice; » CRM or other membership database software knowledge a plus+ (MemSys database expertise strongly desired and a plus+); » Customer service and membership support practice WORK ENVIRONMENT & PHYSICAL DEMANDS: The physical demands and work environment described here are representative of those that must be met by an employee to prosperously perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to execute the essential functions. Individuals may need to sit or stand as needed. Prolonged periods sitting at a desk and working on a computer. May require moving about primarily on a level surface periodically all over the day. Reaching above shoulder heights, below the waist or lifting as required (up to 15 lbs.), filing documents or store materials all over the workday. Ambient room temperatures, lighting and traditional equipment as found in a typical office environment. Organization: WYES PBS-Greater New Orleans Job Job location: New Orleans, LA United States Job Job Category: Administrative Fundraising/Promotion/Membership Customer Service Deadline: Thursday, October 31, 2024 Employment Type: Full time Hours Per Week: 35.00 Send Application Materials To: Application process and Other Details: This job description describes the general nature of the work and level of work to be performed and is not meant to be an exhaustive list of all responsibilities, tasks, and expertise required. Full-Time up to 35 hours, Hourly, Non-Exempt position will remain open until filled. No relocation offered. Candidates being considered will be required to take a short customer service assessment. Candidates offered the position will be subject to a Background Check. No Mailed or Drop Off applications will be accepted and no Phone Calls Please. TO APPLY: Send resume, cover letter, income requirements, and three professional references to: Email address: E-Mail: HR@WYES.org Please visit www.wyes.org for more information. WYES offers a comprehensive benefits program. WYES is an Equal Opportunity Employer income Per Hour: $20 Website: Development Associate Email address: E-Mail: HR@WYES.org Job Field: Television
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