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Job Offer: Administrative Support Specialist - Journey:Rice UniversityJob description:Administrative Support Specialist - JourneyBookmark this Posting Print Preview | Apply for this JobPlease see Special Instructions for more details.» Please ensure your full range of knowledge, expertise, abilities, practice and education are listed on your application. Do not write 'see resume' on your application when completing the job tasks section.» If you answer the questions at the end of the application, please ensure your application reflects the knowledge, expertise, abilities and practices to support your answers (see job tasks section of previous employment). » Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, expertise, and abilities. » candidates must be currently authorized to work in the United States on a full-time basis. Position DetailsPosition InformationJob Title Administrative Support Specialist - Journey Position Number 907032 Vacancy Open to All Candidates Time-Limited No Department Homepage https://itcs.ecu.edu/ Advertising Department ITCS CLIENT ENGAGEMENT AND SUPPORT Division Administration & Finance Classification Title 10422 Administrative Support Specialist Competency Level 2 - Journey Working Title ITAM Technician Number of Vacancies 1 Full Time Equivalent (FTE) 1.00 Full Time or Part Time Full Time Recruitment Range $36,602 - $49,406 Anticipated Hiring Range $34,602 - $44,510 income Grade Equivalency GN06 Work Schedule M-F Work Hours 8-5pm Position Location (City) Greenville Job Category Staff - Office/Clerical Organizational Unit Overview Information Technology and Computing Services (ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology all over the university. Client Services & Support (CSS) is a member of the Client Engagement & Support (CE&S) unit within Information Technology and Computing Services (ITCS). This team collaborates with students, faculty, and staff across campus to provide Information technology services and resources for educational technologies. This includes but is not limited to audiovisual technology in conference rooms and classrooms, clinical and proctoring recording support, Information technology asset management, managing software licensing and contracts, video conferencing, research tools such as Qualtrics and Redcap, multimedia services including virtual reality, and other Information technology technologies. Job tasks IT Asset Management and Support: » This position will perform documentation tracking in an organized and efficient manner and support co-workers in maintaining a complicated and ever-changing Information Technology (IT) asset inventory. » Information technology asset records management. Create and maintain an accurate and up-to-date asset inventory. Tasks include data entry of new equipment and software purchases as well as inventory revisions for asset relocations or donations, replacements, end of life disposal or other changes. Verification of inventory information and the capability to summarize and reconcile information for financial data, claims review and process, data collection and analysis as well as research and inventory. This includes following procedures for equipment tagging, transfer of equipment within the university, surplus, returning damaged or defective equipment and trade-in processes by obtaining accurate descriptions, model numbers and any pertinent information pertaining to items, including photos for reporting purposes. Maintain records for all transactions and updates the asset management system. » Information technology asset inventory recordkeeping. Independently compiles, analyzes, assimilates, and composes asset tracking information into various software applications and systems for audit reviews. This also includes maintaining a current knowledge of software or hardware changes and planning changes appropriate in response to business needs. » Provides ITAM support. Serves as the ITAM subject matter expert (SME) to assist team members in providing clear, consistent, and timely responses and resolution for all inventory-related support requests. This position is responsible for content review, accuracy, quality, and timelines that requires a working knowledge and interpretation of asset management. Serves as a mentor for team members to develop ITAM conceptual knowledge and problem-solving expertise. Surplus of Property: » Processes the surplus of ITCS Information technology hardware assets by following ITCS and university guidelines and procedures for disposing of state property. This includes following procedures for transfer of equipment within the university, surplus, returning damaged or defective equipment (RMA) and trade-in processes by obtaining accurate descriptions, model numbers and any pertinent information pertaining to items, including photos for reporting purposes. Maintain records for all transactions and updates the asset management system. Creates Procedures and Documentation: » The position creates, maintains, and reviews documentation and knowledge base articles as needed. Writes and/or edits standing operating procedures (SOPs), documents, and reports to communicate clearly and effectively to a wide variety of audiences. Improves accuracy, consistency, and quality of existing customer-facing product documentation (service catalog, knowledgebase, website, etc.). Project Management: » Demonstrates capability to be a project team member to provide accurate project documentation and perform inventory lifecycle management activities connected with hardware and software changes within the project. These projects have varying levels of membership, and may impact the team, division, and/or the university Other tasks as Assigned The standard work schedule for this position will need to be adjusted to meet the position requirements, which include and are not limited to evening and weekend hours to execute scheduled and unscheduled workload requirements to maintain University operations. This position may be eligible for Flexible Work Arrangements (FWA) under the ECU FWA Policy. Minimum Education/practice High school diploma or equivalency and one year of related office practice; or equivalent combination of training and practice. License or Certification required by statute or regulation None Preferred practice, expertise, Training/Education » practice in the information technology field related to the area of work is beneficial. » practice with an Information technology Asset Management database and practice with TeamDynamix is beneficial. » practice in business administration preferable with strong knowledge and expertise related to the area of work » An in-depth knowledge and knowledge of the hardware and software lifecycle management » Best practice asset management procedures » capability to work as an independent, productive, responsible, self-motivated member of a team in high-pressure situations » Excellent oral and written communication expertise » Strong organizational expertise » Attention to detail » Excellent customer service expertise License or Certification required by the Department None Special Instructions to Applicant » Please ensure your full range of knowledge, expertise, abilities, practice and education are listed on your application. Do not write ?see resume' on your application when completing the job tasks section. » If you answer the questions at the end of the application, please ensure your application reflects the knowledge, expertise, abilities and practices to support your answers (see job tasks section of previous employment). » Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, expertise, and abilities. » candidates must be currently authorized to work in the United States on a full-time basis. Job Open Date 10/28/2024 Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 11/11/2024 Open Until Filled No Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/81457 Alternate option If no candidates apply who meet the required competency level and training & practice requirements, then management may consider other candidates. income would be determined located on budget, UNC income administration, and/or candidate qualifications. AA/EOE East Carolina University is an equal opportunity and affirmative action employer who is committed to workforce success and cultivating a culture of care, belonging and opportunity for our faculty, staff and learners and all stakeholders. All qualified candidates will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, discapability, political affiliation, or veteran status. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/TTY) or E-Mail: ADA-Coordinator@ecu.edu. Eligibility for Employment Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S. Department for People Operations, Success, and Opportunity If you practice any problems accessing the system or have questions about the application process, Contact Us by the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST. Supplemental QuestionsRequired fields are indicated with an asterisk (*).» * Please indicate where you learned about this job vacancy. » Chronicle of Higher Education » CareerBuilder » Greenville everyday Reflector » Raleigh News & Observer » InsightIntoDiversity.com » HigherEdJobs.com » InsideHigherEd.com » Monster.com » Indeed » ECU Website » Other » * Will you now or in the future require visa sponsorship for employment? » Yes » No Documents Needed To ApplyRequired DocumentsOptional Documents» Curriculum Vitae/Resume » Cover Letter » List of References Skills:
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