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Philadelphia, PA, US Tue, Nov 5 '24 Level 1 Informat:OLINJob description:Level 1 Information technology support technicianEmployer:OLIN Job location:Philadelphia, PA, US Published:Tue, Nov 5 '24 Type:Full-time About OLIN We are a multi-generational team of enthusiastic landscape architects, planners, urban designers, and support personnel. From our locations in Philadelphia and Los Angeles, we are dedicated to creating distinguished landscapes and urban designs worldwide. We are pursuing a Level 1 Information technology support technician to join our Information technology team in our Philadelphia studio. This is an on-site position, 4 days a week in the office is required, with 1 day of work in the house. There will be occasions where on-site presence is required 5 days of the workweek. Required Skills General Office: » Cabling: Manage and troubleshoot office cabling needs. » Hardware Troubleshooting: Diagnose and resolve office hardware issues. » Network: Support for network connectivity issues and general troubleshooting. » Meeting Setup: Assist with office meeting setups including AV and Information technology support. » Resource Equipment (iPad/Loaners): Manage and support the use of loaner devices like iPads and other office equipment. » Keep Information technology supplies stocked and organized » Accept delivery of new equipment and verify integrity of equipment (unbox, power on). IT Systems & Procedures: » Regularly update and document changes/updates to Information technology systems and procedures to ensure smooth operation and compliance with best practices in OLIN’s Information technology Support Portal, submit updates to Sr. System Administrator for review/approval. Windows Active Directory Networking/Desktop Support » Provide desktop support for Windows 10 and 11 in an Active Directory environment » Under the direction of the Sr. System Administrator, assist with creation of new user accounts » Basic knowledge of Windows Active Directory, user management, printer management, and group policy. Apple Products Knowledge & Troubleshooting: » iPhone: Support, software issues, and hardware troubleshooting. » MacBook/iMac: Diagnostics, repairs, system maintenance, and macOS troubleshooting. » iOS: skills in mobile operating system updates, settings, and app support. AV Equipment: » Ensure A/V equipment functioning properly in Conference rooms. AV systems include the following Job responsibilities: » Assist in setup for meetings, configuration, troubleshooting display and connectivity issues when required » Microphones: Ensure maintenance, and perform troubleshooting when required » Cameras: Ensure operation, and perform troubleshooting for various camera systems when required » Video Conferencing: Support for video conference setups, audio-visual optimization, and connection troubleshooting when required. Printers: » Paper Jams: Clear jams and maintain optimal operation. » Consumables Replacement: Manage replacement of toners, inks, and other consumables. » Supply Orders: Monitor and order printer supplies as needed. » Maintenance/Service Requests: Initiate and manage service requests for hardware malfunctions. » Troubleshoot and resolve printing errors Laptops (General): » Troubleshooting: Diagnose and resolve laptop issues (hardware and software). » Repair: Execute or coordinate repairs for laptop hardware. » Updates: Perform system updates and software patches. » Adapters: Ensure compatibility and provide support for necessary adapters. » Unbox New Laptops when required Baseline education Requirements: » High school diploma, GED, or equivalent, Associates Degree preferred » Prior information technology or systems administration practice preferred » IT/IS/MIS certificate programs Years of practice: 1 - 3 yrs Reports to Sr. System Administrator Wish List/Pluses » Bachelor's Degree in IS/Network Administration » Strong knowledge of Active Directory, DNS, and Group Policy » practice in supporting a windows Active directory environment » practice with supporting/working with AECDesign Applications and workflows » practice supporting the following applications » Autodesk » Adobe Creative Cloud » MS office365View your Application History Skills:
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