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Job Offer: Coordinator, Collections:University of MemphisJob description:Coordinator, Collections
Posting DetailsPosting InformationPosting Number: SAECC4000 Advertised Title: Coordinator, Collections Campus Job location: Main Campus (Memphis, TN) Position Number: 018219 Job Category: Staff (Hourly/Monthly) Department: University & Student Business Services Minimum Position Appropriate qualifications: Bachelor's degree and three years of collections and/or higher education student account practice. An equivalent combination of education, training and practice may be substituted for the degree requirement. Special Conditions: Work Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m. May need to work/travel beyond normal work schedule. Overtime during peak hours. Posting Date: 09/19/2024 Closing Date: 09/26/2024 Open Until Screening Begins: No Hiring Range: $45,900 per year Full-Time/Part-Time: Full-Time: Benefits Eligible Working Conditions: While performing the tasks of this job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand; reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Additional Working Conditions: Special Instructions to candidates: All applications must be submitted online at workforum.memphis.edu. candidates must complete all applicable sections of the online application to be considered for a position. Please upload a cover letter, resume, and reference list after completing your application, if required by the system. Required work practice is located on full time hours. Part time work practice will be prorated as listed. Candidates who are called for an interview must notify the Department of Human Resources in writing of any reasonable accommodation needed prior to the date of the interview. Is this posting for UofM employees only?: No Positions Supervised: expertise, expertise, and Abilities: Exceptional oral and written communication expertise. Skill in completing assignments accurately and with attention to detail. Proficient in all standard computer applications, including Microsoft Word, Excel and PowerPoint. Strong commitment to customer service excellence. capability to work in a team environment. Additional Position Information: Benefits of Employment (Applies to full-time, non-police employees only): Job tasks tasks & Job responsibilities: Collections. Manages collection processes for non-current student tuition accounts including: providing statements and sending letters, identifying, updating, and submitting accounts for placement with 3rd party collection agencies. Supervises and reviews all collection agencies status and account balance reports to ensure timely and accurate recording of University accounts, loan receivables and collection activity. Reviews and reconciles accounts placed with 3rd party collection agencies. Manages Flywire AR Collect payment plan system, reviews and reconciles university repayment agreements. Generates and disburses University Aging reports to various University departments. tasks & Job responsibilities: Customer Service . Resolves, advises and counsels students on University, State policies and Federal loan laws and regulations. Coordinates any responses to inquiries from individuals and collection agencies with outstanding amounts owed the University. Replies to all customers through email or phone calls. Researches and analyzes all outstanding balances and any discrepancies. Processes any necessary documents to customers. tasks & Job responsibilities: Perkins Loans. Supervises proper safeguarding of Federal and Institutional promissory notes. Reconciles promissory note amounts to the banner system and reviews all reconciliations of collection agencies and billing services activities. Reviews and approves deferment and forbearance requests from University and federal student loan borrowers. Reviews all federal loan advance and exit reports sent to billing services. Prepares report of any address changes for students with federal loans to billing services and updates status and account balances for federal loans. Processes interest and late fees and federal loan holds to students' accounts. Monitors and works with debtors in the federal Perkins loan cohort group to reduce rate. Coordinates turnover of all past-due loans to the Federal Department of Education. tasks & Job responsibilities: Special reporting/projects. Assisting in annual write-off process in which all accounts that have completed all stages of the collections process are submitted to the State for approval to be written-off. Identifies employee debt for payroll deduction authorization and completes and submits payroll deduction register to Payroll Office for processing. tasks & Job responsibilities: Bankruptcy accounts. Process any bankruptcy documentation received from State of Tennessee. Updates accounts in active bankruptcy to ensure all collections processes cease. Manages post-bankruptcy process for dismisses/discharged bankruptcy. Processed journal entry for discharged amounts. tasks & Job responsibilities: Other . Other tasks as assigned by USBS leadership abilities. Supplemental QuestionsRequired fields are indicated with an asterisk (*).* Describe your Microsoft Excel work practice. (Open Ended Question) * Describe your practice with account reconciliations. (Open Ended Question) Applicant DocumentsRequired Documents» Resume » Cover Letter Optional Documents » Unofficial Transcript » Unofficial Transcript Skills:
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