Job details |
|||||||||||||||||||||||||
|
Job Opportunity: Hospitality Manager:Job description:
Hospitality ManagerPeju WineryRutherford, CA APPLY» SAVE CREATE ALERT SHARE » » E-Mail: » » » formerly Twitter Listing descriptionAt Peju, we strive to be the highlight of every guest’s visit to the Napa Valley and our Hospitality Manager is fundamental in creating a positive and memorable practice for visitors to our winery. The Hospitality Manager embodies Peju’s values-quality, an entrepreneurial mindset, openness, respect, and integrity- and uses these values to lead by example; demonstrating a great attitude, easily adapting to sudden changes, and solving problems on the go. Working closely with the Director of Hospitality, the Hospitality Manager serves an integral leadership abilities function supervising a large sales staff, will mentor and work closely with Tasting Room leadership abilities and is involved with Peju Tasting Room’s sales strategies/goals, day-to-day objectives, bottom-line department profitcapability, and is encouraged to communicate with various departments fostering a collaborative and spirited team environment. Additional responsibilities include hiring, training, scheduling, and timely reporting regarding key sales metrics. This position requires a proactive, results-oriented individual who promotes exceptional hospitality, exhibits a strong work ethic, and maintains a passion for outstanding sales results. Other tasks as assigned.KEY Job responsibilities: • Grow and lead a dynamic team. Conduct hiring interviews, mentor, train, and conduct in-the-moment coaching to further develop teams. • Ensure that the Hospitality staff conduct themselves as brand ambassadors demonstrating positive characteristics of exceptional guest service and focused sales behavior. • Manage the everyday flow of all scheduled visits including assigning host stations and groups. • supervise educational opportunities for staff to ensure wine & industry knowledge is current and evolving. • Ensure that the Wine Educators are achieving monthly sales goals, monitor and communicate progress including traffic, revenue, AOV, Wine Club sign-ups, conversion ratios and email collection. • supervise discount percentages/policies, labor costs, pour costs, inventory control, and accurate reporting of foot traffic. Monitor and complete everyday procedures including everyday cash reconciliation, nightly BTRs, free of charge slips, credits, chargebacks, transfers, and vacation requests. • Facilitate and lead everyday lineups and weekly Hospitality meetings setting the tone and pace for the team. • Mentor and work closely with the Tasting Room leadership abilities team regarding the Hospitality Team. Appropriate qualifications: • Minimum of 5 years of practice in revenue generation, sales management and customer engagement. Bachelor’s degree in Marketing, Sales, or Business Development desired. • Demonstrated leadership abilities, with skills in developing, inspiring and building engagement and trust with employees. • Deep knowledge of wine and food and consumer insights. • practice managing staff, schedules, budgets and business practices. • Entrepreneurial and creative; developing new programs or guest practices that drive profitcapability. • Strong decision-making abilities. • capability to embrace change and deliver top results no matter the obstacle. • Excellent communication skills; both written and oral. • Demonstrated capability to make prosperous presentations to both individuals and groups. • Extraordinary guest service and a hospitality-driven approach with guests and employees. • capability to project credibility, in an honest, genuine and professional manner. • Excellent organizational and follow-up skills. • capability to work a flexible schedule that includes evenings, weekends and holidays as required. • Working knowledge of Microsoft Office Suite. • Maintain punctual, regular, and predictable attendance and punctuality. Create a Job AlertReceive an email alert when similar new jobs are posted. It's free, fast and easy. Create AlertAdditional Information:Job Published: Monday, March 18th Type of Work: Full Time Job Job Category: DTC, Tasting Room and Retail Job Level: Mid-Level Compensation: $85,OOO.OO − $95,OOO. OO Bonus potential, health benefits and 4% 401k match Create a Job AlertReceive an email alert when similar new jobs are posted. It's free, fast and easy. Create Alertwinejobs.com homeSkills:
|
|||||||||||||||||||||||||
|