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Job Offer: Associate Director of Operations for The Dubois Center:University of North CarolinaJob description:Associate Director of Operations for The Dubois CenterBookmark this Posting Print Preview | Apply for this JobPlease see Special Instructions for more details.» This is an onsite face-to-face position at The Dubois Center.» UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/ » The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report. Position InformationGeneral InformationPosition Number 003954 Vacancy Open to UNC Charlotte Employees Only Working Title Associate Director of Operations for The Dubois Center Position Designation EHRA Non-Faculty Employment Type Permanent - Full-time Months per Year 12 Work Schedule Typical work hours are 7:30 am - 4:30 pm, Monday - Friday; however this position's schedule does vary located on The Dubois Center's operational needs and event schedules to include early mornings, evenings and weekends. Hours per week 40 FLSA Status Exempt Division Academic Affairs Department School of Professional Studies Work Location The Dubois Center income Range $85,000 - $90,000 Primary Purpose of Department The School of Professional (SPS) reports to the division of Academic Affairs, reporting to the Associate Provost. SPS works collaboratively with departments, colleges, and academic support units to ensure integrated partnerships for enrollment growth, student success and faculty effectiveness in teaching. Primary Purpose of Position The Associate Director is responsible for ensuring the operational efficiency of The Dubois Center, which operates seven days a week with extended hours. this function collaborates with various internal and external stakeholders, including SPS leadership abilities, to supervise the everyday operations and maintenance of the building. The Associate Director ensures the building meets the needs of its occupants, including faculty, students, staff, and guests/clients. Responsibilities include recommending space changes to optimize resource use, developing safety protocols, and quickly covering and resolving any issues or emergencies to minimize operational disruptions. The Associate Director supervises the Event Management team, including two Event Managers responsible for planning and executing events ranging from large high-profile gatherings to smaller internal and external events. Responsibilities include troubleshooting issues, planning staffing needs, and adapting to unexpected challenges. The Associate Director reviews event plans, including timelines, budgets, and resource needs, approves expenditure requests, supervises and operates the event software system, and provides monthly usage reports to leadership abilities. Flexibility is required to cover events outside regular hours and provide leadership abilities on policy interpretation, including Policy #21, Food Service Policy, Outdoor Activities, Alcohol Policy, and resolving space scheduling conflicts. Additionally, the Associate Director is responsible for academic room scheduling at The Dubois Center, working with the Registrar's office and other university departments and for special space requests outside semester timelines. this function requires expertise of UP 601 (scheduling of space) policies and procedures unique to The Dubois Center, as opposed to those on campus within CRES. Responsible for maintaining strong relationships with key stakeholders, including Police and Public Safety, Facilities Management, Chartwells, Parking Services, University Advancement, Design Services, Academic Affairs and other university departments and external organizations, is essential. The Associate Director works in partnership with the adjunct Director, The Dubois Center to ensure optimal use of the 1st floor/lobby as part of the university's activation plan and ensures the building is adequately staffed at all times notifying leadership abilities to address staffing concerns for the safety and security of the building. Responsible for card access approvals for the building, key management, and the management of ID's generated by The Dubois Center. The Associate Director will play a key function in building and nurturing relationships between the community and The Dubois Center. Responsible for working with university stakeholders including University Advancement to enhance The Dubois Center's presence, help strategize on growing student enrollment and events, fostering a positive and collaborative environment. Summary of Position Responsibilities The Associate Director ensures the operational efficiency of The Dubois Center, which operates seven days a week with extended hours. this function collaborates with internal and external stakeholders, including SPS leadership abilities, to supervise everyday operations and maintenance, meeting the needs of faculty, students, staff, and guests. Key responsibilities include recommending space optimizations, developing safety protocols, and resolving issues quickly to minimize disruptions. The Associate Director supervises the Event Management team, including two Event Managers who handle event planning and execution, troubleshooting, staffing, and adapting to challenges. this function involves reviewing event plans, managing budgets, operating the event software system, and providing monthly usage reports. Flexibility is required to cover events outside regular hours and provide leadership abilities on policy interpretation and conflict resolution. Additionally, the Associate Director manages academic room scheduling with the Registrar's office and other departments for special requests. The function requires expertise of unique policies and procedures at The Dubois Center. Maintaining strong relationships with key stakeholders, such as Police and Public Safety, Facilities Management, and Chartwells, is essential. The Associate Director works with the adjunct Director to ensure optimal use of the 1st floor/lobby and adequate staffing, covering any concerns with leadership abilities to ensure safety and security while collaborating with internal teams to align community engagement efforts with organizational goals and initiatives. Minimum Education/practice » A bachelor's degree and 2 years of operations management practice. » 2 years of leadership abilities practice » practice in managing budgets, negotiating contracts with vendors, and coordinating logistics. » Flexibility and adaptcapability due to events that often require working outside regular office hours and weekends. » Strong attention to detail. » Demonstrated capability to lead, delegate tasks effectively, and foster a collaborative work environment. » Strong expertise in building and maintaining client relationships, with a focus on customer satisfaction and retention. » Proven track record in identifying challenges, proposing solutions, and implementing effective resolutions during events. » capability to adapt to changing priorities, work under pressure, and handle unexpected situations with professionalism. » Excellent verbal and written communication expertise to effectively interact with diverse stakeholders, negotiate contracts, and present ideas clearly. » Dedication to delivering high-quality events that exceed client expectations and align with organizational goals. » Proven capability to foster and thrive in a team-driven positive work environment, fulfilling commitments, meeting deadlines, and contributing to a harmonious team dynamic. Preferred Education, expertise, expertise and practice » practice in events management and vendor management, including security, maintenance, housekeeping, and food services is preferred. » practice in building management would be valuable. » Proven capability to establish relationships and lead with and without authority. » expertise of the systems, policies, and procedures of UNC Charlotte is preferred. » practice working with Banner and other University systems (49erMart, PCard,/NinerTalent, Kronos, etc.) is highly desired. » practice supervising, and team management, is preferred. » This position works with various departments and stakeholders in all types of situations. The incumbent will need to be able to make quick confidential decisions that will be sensitive to the needs of others. Necessary Certifications/Licenses Preferred Certifications/Licenses Special Notes to candidates » This is an onsite face-to-face position at The Dubois Center. » UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/ » The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report. Posting Open Date 08/12/2024 Posting Close Date 09/26/2024 Open Until Filled No Proposed Hire Date If time-limited please indicate appointment end date Contact Information Posting Specific QuestionsRequired fields are indicated with an asterisk (*).» * How did you hear about this employment opportunity? » UNC Charlotte Website » HERC Job Board » Inside Higher Education » Circa (formerly known as Local JobNetwork) » Another Website » Agency Referral » Advertisement/Publication » Personal Referral » Other » Where did you lgain about this posting? (Open Ended Question) » * Do you have at least 2 years of practice in operations management? If so, please describe in detail your level of accountcapability within the operation. (Open Ended Question) » * Have you been directly and personally involved in providing leadership abilities to a variety of stakeholders? If yes, please provide details to whom and in what capacity. (Open Ended Question) » * Describe a time when you worked as part of a cohesive team to achieve a common goal. What steps did you take to ensure effective collaboration and how did you handle any challenges that arose? (Open Ended Question) » * This posting is for UNC Charlotte permanent employees only. Are you a current UNC Charlotte permanent part-time or full-time employee? » No » Yes » * Do you have practice with event management? If so, explain in detail your level of accountcapability for those events and in the planning process. (Open Ended Question) Applicant DocumentsRequired Documents» Resume / Curriculum Vitae » Cover Letter / Letter of Interest » Contact Information for ReferencesOptional Documents Skills:
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