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Job Offer: Transportation Operations Manager:University of North CarolinaJob description:Transportation Operations ManagerBookmark this Posting Print Preview | Apply for this JobPlease see Special Instructions for more details.UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefitsThe finalist may be subject to a criminal background check and/or motor vehicle report. Please upload reference information including ?names, position titles and company/institutions, phone numbers, and email addresses of at least ?two? current/previous managers. » The Search Committee will not contact references without first verifying permission with the finalist ?.Please ensure your full range of expertise, expertise, abilities, practice, and education are listed on your application. » Do not write ?see resume' on your application when completing the job tasks section.Please ensure your application reflects the expertise, expertise, abilities, and practices to support your answers to the supplemental questions. (see the job tasks section of previous employment). Please submit a resume and cover letter with your application if requested. » These documents will be used to evaluate your written communication expertise as well as supporting documents of your expertise, expertise, abilities, education, and professional practice. » Include all significant, professional work practice in your employment application. » A practical examination related to computer literacy will be administered as a part of the interview process. The examination may assess written communication expertise, organizational expertise like file and folder management, internet navigation and performing research, computer and software proficiency specific to spreadsheets and data. This position is being reopened to attract a larger candidate pool. If you have already applied for this position you do not need to reapply as your application is still valid. Position InformationGeneral InformationVacancy Open to All Candidates Employment Type Permanent - Full-time If time-limited, note appointment end date Hours per week 40 Months per year 12 Position Number 010256 NC income Grade Equivalency GN11 Classification Title University Program Specialist - Journey Working Title Transportation Operations Manager income Range $52,721 - $60,320 Anticipate Hiring Range $52,721 - $58,000 FLSA Status Exempt Division Business Affairs Department Business Services (Adm) Work Unit Parking & Transportation Services Work Schedule 8:00 am - 5:00 pm; Monday - Friday with periodical evening and weekend hours required in support of special events such as football games, Commencement ceremonies, chartered transportation and other PaTS-supported functions. This position is designated as mandatory. The incumbent is expected to use sound judgment with respect to maintaining personal safety given their individual circumstances, but also to make a substantial and good-faith effort to reach the work site in a timely manner when adverse weather or other conditions affect normal campus operations. Primary Purpose of Position The incumbent will serve as part of the Transportation unit within the Parking and Transportation Services department. This position will manage everyday operations and staff for Transportation programs and services offered to students, faculty and staff. Programs include: Niner Paratransit, a point-to-point discapability transportation service for eligible program members; Niner Rides, the campus' on-demand, ride-sharing program; Niner Transit, the campus' transit operation that is provided by a third-party company. Other responsibilities include managing a team of 15-20 employees, monitoring and supporting scooter/bike/car-sharing services, bicycle lockers, bus shelters, chartered and special event transportation, in-vehicle bus and bus shelter advertising, and performing other tasks as assigned by the adjunct Director for Transportation or their designee. Minimum Education/practice Required Minimum Appropriate qualifications: Bachelor's degree and one year of practice related to the area of assignment; or equivalent combination of training and practice. All degrees must be received from appropriately accredited institutions. University Preferred Appropriate qualifications: Graduation from a four year college or university and at least three years of program associate practice; or an equivalent combination of training and practice. Essential Job tasks » Direct day-to-day management of all transportation-related areas of the department including: » Niner Transit, Niner Paratransit, scooter/bike/car-sharing programs, bicycle locker rentals, department fleet management, in-vehicle bus advertising, bus shelter advertising, chartered and special-event transportation. » Direct management of approximately 20 staff members, to include recruiting, hiring, training and general employee relations. » Assumes the tasks of the adjunct Director for Transportation in their absence. » Ensure operations are meeting performance and safety targets. » Minimize transportation service disruptions and resolve any unscheduled delays, possibly having to make decision in difficult situations. » Provide department leadership abilities with various reports and support department initiatives and projects. » Review and process necessary billing for contract and chartered transportation services. » Represent the department's programs and services when attending campus stakeholder meetings. » Works with campus community members, internal and external customers to promote alternative forms of transportation. » Respond to general customer inquiries in a timely and professional manner. » Ensure vehicle inspections are properly completed and at the frequency required. » Track and manage department vehicle and equipment maintenance. » Coordinate with Information technology team on software and technical components of all transportation programs. » Work to promote an environmentally sustainable operations wherever possible. Other Work Responsibilities » Plan, organize and supervise the annual Transportation Fair. » Must be available after-hours to receive emergency calls. » Other tasks as assigned by the adjunct Director of Transportation or their designee. Departmental Preferred practice, expertise, Training/Education » Bachelor's degree in Transportation and Logistics and at least five (5) years of transportation program administration practice, or an equivalent combination of training and practice. » Five (5) years of managery practice. » Five (5) years of professional practice in a passenger-carrying transportation function. » Proficiency with Google software products (Gmail, Google Calendar, Google Drive, etc.) and a familiarity with Microsoft Office products (Word, Excel, Access, etc.). » Strong customer service expertise, with the capability to communicate clearly and address customer feedback in a professional manner. » practice in campus transit or transportation in a higher education setting. » expertise of ADA laws and regulations. » capability to make sound decisions in pressured situations, and the capability to pivot with little notice. » capability to work independently and in a busy environment while portraying a professional demeanor. » capability to work in a team environment with multiple applications and responsibilities. Necessary Licenses or Certifications » Valid, state-issued driver license. » Commercial Driver License (CDL), Class A or B with Passenger endorsement and valid DOT medical certification, or capability to obtain both the CDL and DOT Medical Certification preferred. Work Location FOPS - 9643 Poplar Lane, Charlotte, NC 28223 Posting date 04/03/2024 Closing date 06/30/2024 Proposed Hire Date 07/15/2024 Contact Information Special Notes to candidates UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits The finalist may be subject to a criminal background check and/or motor vehicle report. Please upload reference information including ?names, position titles and company/institutions, phone numbers, and email addresses of at least ?two? current/previous managers. » The Search Committee will not contact references without first verifying permission with the finalist ?. Please ensure your full range of expertise, expertise, abilities, practice, and education are listed on your application. » Do not write ?see resume' on your application when completing the job tasks section.Please ensure your application reflects the expertise, expertise, abilities, and practices to support your answers to the supplemental questions. (see the job tasks section of previous employment). Please submit a resume and cover letter with your application if requested. » These documents will be used to evaluate your written communication expertise as well as supporting documents of your expertise, expertise, abilities, education, and professional practice. » Include all significant, professional work practice in your employment application. » A practical examination related to computer literacy will be administered as a part of the interview process. The examination may assess written communication expertise, organizational expertise like file and folder management, internet navigation and performing research, computer and software proficiency specific to spreadsheets and data. This position is being reopened to attract a larger candidate pool. If you have already applied for this position you do not need to reapply as your application is still valid. Posting Specific QuestionsRequired fields are indicated with an asterisk (*).» * How did you hear about this employment opportunity? » UNC Charlotte Website » HERC Job Board » Inside Higher Education » Circa (formerly known as Local JobNetwork) » Another Website » Agency Referral » Advertisement/Publication » Personal Referral » Other » Where did you lgain about this posting? (Open Ended Question) » * Do you have a current Commercial Driver License (CDL), Class A or B with Passenger endorsement and valid DOT medical certification? (Open Ended Question) » * Have you completed any training or do you have any practice with Microsoft Office Suite (i.e. Word, Access, Excel, PowerPoint, etc.) and/or Google Suite (i.e. Google Calendar, Gmail, Google Drive, Google Forms, etc)? If yes, please explain your practice. (Open Ended Question) » * Do you have at least five years of managery practice and five years of professional practice in a passenger-carrying transportation function? If yes, please briefly describe your practice. (Open Ended Question) Applicant DocumentsRequired Documents» Resume / Curriculum Vitae » Cover Letter / Letter of InterestOptional Documents » Contact Information for References Skills:
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