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Job Offer: Administrative Support Associate-Journey:University of North CarolinaJob description:Administrative Support Associate-JourneyBookmark this Posting | Print Preview | Apply for this JobPlease see Special Instructions for more details.UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefitsThis position is for UNC Charlotte Permanent employees only. * Please do not apply for this position if you are not a current UNC Charlotte Permanent employee. Your application will not be considered. The finalist will be subject to a Criminal Background Check. Please upload reference information including ?names, position titles and company/institutions, phone numbers, and email addresses of at least ?two? current/previous managers. * The Search Committee will not contact references without first verifying permission with the finalist ?. Please ensure your full range of knowledge, skills, abilities, practice, and education are listed on your application. * Do not write 'see resume' on your application when completing the job tasks section. If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and practices to support your answers (see the job tasks section of previous employment). * Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. Please submit a resume and cover letter with your application. * These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional practice. Hybrid Teleworking schedule available once onboarded into this function. Position InformationGeneral InformationVacancy Open to UNC Charlotte Employees Only Employment Type Permanent - Full-time If time-limited, note appointment end date Hours per week 40 Months per year 12 Position Number 010077 NC income Grade Equivalency GN04 Classification Title Admin Support Associate Working Title Administrative Support Associate-Journey income Range 33,540 - 42,779 Anticipate Hiring Range 33,540 - 38,750 FLSA Status Non Exempt Division Business Affairs Department Facilities Management (Adm) Work Unit Facilities Management AVC Work Schedule » Full -Time REMOTE 8:30 a.m. - 5:30 p.m. Monday - Friday » With the occasional requirement of coming into the office, when needed » capability to work a flexible schedule between the hours of 7:00 am - 5:30 pm, as needed. Primary Purpose of Position Positions in this banded class are characterized by their performance of a variety of administrative, secretarial, and office support tasks. Positions require knowledge of the office or work unit policies and procedures in order to communicate information involving programs, functions, and services. tasks performed may include preparation of documents and reports, the use of office technology, compiling records, organizing and maintaining files, posting information, greeting/referring/assisting visitors/clients/staff/others, mail distribution, and photocopying. The completion of work often involves a public contact function to obtain, clarify, or provide information regarding activities of the work unit or program. Positions may serve as the primary staff adjunct to a department or program manager. Minimum Education/practice Required Minimum Appropriate qualifications: Graduation from high school; or an equivalent combination of education and practice. University Preferred Qualifications : Graduation from high school, or completion of its equivalency, and two years of office/clerical work practice; or an equivalent combination of training/practice. Essential Job tasks The Administrative Support Associate provides support to the Facilities Operations unit. tasks include, but are not limited to: » Answer phone calls, enter accurate data, maintain spreadsheets, and other professional requirements in an office setting. » Work with all personality types to accomplish business needs. » Build and maintain effective productive customer relations. » Interact with customers, managers, and others from multiple departments. » Develop and maintain effective working relationships with others in order to encourage and support communication and teamwork. » Communicate with management to obtain knowledge of the organization mission and objectives. » Maintain high level of service aptitude and program knowledge. » Independently make decisions using sound professional judgement. accordingly with established policies and procedures. » Demonstrate respectful, courteous professionalism and integrity at all times. Other Work Responsibilities » Maintain accurate information logs and forms which include work requests. » Resolve customer issues by adhering to established Facilities Operations policies and procedures. » Respond to inquiries which require written explanation of established policies, procedures and programs. » Applies knowledge and interpretation of policies and procedures to provide professional, positive, and supportive communication of information. » Respond calmly to people under stress or expressing displeasure with situational factors. » Perform other tasks as assigned and/or delegated. Departmental Preferred practice, Skills, Training/Education » Graduation from high school or GED equivalency, and two years of office/clerical work practice/administrative support; or an equivalent combination of training/practice required. » Computer literacy is required. » capability to multi-task and remain calm and composed in high-stress situations. » capability to effectively communicate the English language (reading, writing, interpretation and comprehension) required. » capability to follow written and verbal instruction. » Attention to detail. » Effective skills in verbal, written, and interpersonal communications. » Knowledge and skill with Google Chrome, Microsoft Office Suite and availability to lgain new programs. » capability to effectively work/interact with persons from different backgrounds and cultures. » capability to foster and create an atmosphere of teamwork. » Selected candidate must have the mental and physical capabilities to execute the essential functions of the position with or without reasonable accommodations. Necessary Licenses or Certifications » Valid driver's license. Administrative Support Specialist may operate assigned vehicles on and/or off campus and must possess, maintain, or obtain a valid driver's license upon appointment to the position. Work Location FM - Finance and Business Operations Posting date 05/15/2024 Closing date 05/29/2024 Proposed Hire Date 06/17/2024 Contact Information Special Notes to candidates UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits This position is for UNC Charlotte Permanent employees only. * Please do not apply for this position if you are not a current UNC Charlotte Permanent employee. Your application will not be considered. The finalist will be subject to a Criminal Background Check. Please upload reference information including ?names, position titles and company/institutions, phone numbers, and email addresses of at least ?two? current/previous managers. * The Search Committee will not contact references without first verifying permission with the finalist ?. Please ensure your full range of knowledge, skills, abilities, practice, and education are listed on your application. * Do not write ?see resume' on your application when completing the job tasks section. If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and practices to support your answers (see the job tasks section of previous employment). * Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. Please submit a resume and cover letter with your application. * These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional practice. Hybrid Teleworking schedule available once onboarded into this function. Posting Specific QuestionsRequired fields are indicated with an asterisk (*).» * Where did you lgain about this posting? (Open Ended Question) » * Have you ever received exceptional customer service? If so, please describe the practice. (Open Ended Question) » * Describe an practice where you felt the person helping you lacked customer service skills. (Open Ended Question) » * Do you have two years of office/clerical work practice? If so, please explain your practice as Information technology relates to this position. (Open Ended Question) » * Please describe your professional computer and software skills (i.e. Google Gmail, Google Calendar, MS Office, etc). Be specific about the software, level of skills, and the types of files you have created with each application. (Open Ended Question) Applicant DocumentsRequired Documents» Resume / Curriculum Vitae » Cover Letter / Letter of Interest » Contact Information for ReferencesOptional Documents Skills:
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