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Job Offer: Coordinator, College Technology and Operations:Villanova UniversityJob description:Coordinator, College Technology and OperationsTo view the position details and/or apply to a position, click on theView Detailslink below the Job Title. If you have questions about the application process, please refer to theApplicant FAQ's.
Posting DetailsDo you have questions about the application process? If so, please refer to the Applicant FAQ's. Posting Details (Default Section)Posting Number:: 20244116S Position Title:: Coordinator, College Technology and Operations Employment type:: Staff Job location:: Villanova, PA Recruitment Type:: Internal/External candidates Work Schedule:: full-time/12-months Avg Hours Week: Department:: 576-Dean, Professional Studies Position Summary:: As a member of the College of Professional Studies (CPS), the Coordinator, College Technology, reports to the adjunct Director, College Data and Technology, and provides support for and departmental management of all information systems employed for CPS. The individual in this position will assist in supporting the adjunct Director, College Data and Technology as the adjunct Director manages, develops, maintains, and optimizes the use of technology for all levels of staff in the office. This position will also assist to coordinate new projects related to the development of technologies in recruiting, admissions, and/or student services for non-credit programs and course offerings in the College. The Coordinator, College Technology, assists in plans and continuing training sessions for the use of new software and acts as the secondary contact for questions from staff in CPS utilizing the specific technology. The Coordinator, College Technology, serves as the secondary technical liaison with University Information technology (UNIT), collaborating with adjunct Director on projects and implementing strategies to enhance CPS engagement with Information technology initiatives. The Coordinator, College Technology, supports the Dean, adjunct Director, College Data and Technology, and entire staff of CPS by assisting in building, developing, and disseminating reports for analysis of admissions data across the student lifecycle. They assist in the management of data integration and feeds with third-party vendors, serving as the primary point of contact for any internal/external related questions or issues for non-credit programs and course offerings. The Coordinator, College Technology assists in supporting the CPS team in updating current systems and processes to implement technology best-practices and contributes to the overall mission of CPS by working collaboratively with the entire CPS team. Villanova is a Catholic university sponsored by the Augustinian Order. Diversity and inclusion have been and will continue to be an integral component of Villanova University's mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University's mission and values. tasks and Job responsibilities:: ENROLLMENT & DATABASE SYSTEMS MANAGEMENT » Assists in managing and implementing standardized use of technology across the student lifecycle (CRM Technolutions SLATE, Banner, Softdocs, Argos, Data Transfer, Cognos, Microsoft Access, DegreeWorks, E-Commerce, etc.) for the College of Professional Studies. » Assists in providing technical skills and primary support for all processes related to the Colleges CRM and connected university systems (primarily Technolutions SLATE, but not limited to Banner admissions module, and data transfer). » Assists in management and maintenance of non-credit electronic records within SLATE and Banner, in conjunction with the adjunct Director, College Data and Technology and the adjunct Director for Student Support Services. » Creates and executes data audits to ensure data integrity. » Works with UNIT to ensure accuracy of data flow from SLATE to Banner. » Assists in managing payment gateway for CRM and the transfer of funds from CRM to Banner and student record. » Collaborates with College leadership abilities and Professional Education Team regarding the use of current system processes and advises best practices and maintenance. » Assists the adjunct Director in providing support to non-credit CPS Partnership Program applications within the CRM. » Assists in training and supports users on the effective use of various systems used in the enrollment process. » Records documentation for technological systems and processes. TECHNOLOGY SUPPORT & TRAINING » Serves as the subject matter specialist on all technology systems used by the College. » Collaborates with UNIT on department related technology tools problems. » Recommends modifications that eliminate recurring problems as well as work with UNIT to resolve problems. » Trains, supports and acts as a resource to CPS staff in use of all technology systems in the College, primarily Technolutions SLATE for non-credit programs and course offerings. » Engages with College staff in problem resolution, process redesign, and technical support as related to admission systems and best-practices, primarily Technolutions SLATE for non-credit programs and course offerings. » Assists in superviseing new technology onboarding processes in conjunction with the adjunct Director, College Data and Technology, as well as explores and advocates for new technology onboarding when identified and needed. » Maintains knowledge of current trends in technology industry significant to higher education, builds and maintains knowledge of Technolutions SLATE and provides suggestions and feedback on decisions to implement new uses of technology within the Technolutions SLATE CRM. REPORTING » Coordinates with adjunct Director, College Data and Technology and College leadership abilities to identify data needed to help inform key strategic decisions. » Assists in building and developing reports for strategic level analysis for College leadership abilities in collaboration with appropriate college & university team members. Ensures the accuracy of reports. » Trains appropriate college team members on how to use reporting tools and manipulate reports once built. Assists as needed. CROSS DEPARTMENTAL & CROSS SCHOOL/UNIVERSITY COORDINATION » Represents CPS on the University Technology & Operations Groups across campus such as Campus-wide SLATE Users Group, etc. Advocates for the College's needs and collaborates with counterparts to create and establish university-wide norms and disseminate best practices for shared systems. » Serves as the secondary technical liaison with UNIT, collaborating on projects and implementing strategies to enhance CPS engagement with university Information technology and CPS initiatives. » Acts as a resource for committees internally and externally in CPS to provide technical practiccapability as well as assisting in the evaluation and implementation of new hardware/software components to any currently used operational system. » Performs additional tasks and assists with special projects as assigned. Minimum Appropriate qualifications:: Formal Education » Bachelor's Degree Work practice » 3-5 years of practice in information technology and systems, or 3-5 years of practice in an Enrollment Management office with technology practice and capability to lgain quickly. » practice in collaborating on technology related projects. Work Skills (e.g., written and verbal communication skills) » The individual selected must have a very analytical and technical mindset and must have a strong knowledge of fundamental technical strategies and systems and processes. » The individual selected must communicate professionally and efficiently within a fast-paced, high-pressure environment with a proven track record for success. » Must have excellent written and verbal communication skills. » Must have strong organizational skills along with an approachable, upbeat and highly professional demeanor. » Must be a team player with a proven capability to maintain the highest level of confidentiality, and attention to detail. » The individual must have the capability to handle a fast-paced environment and to manage multiple projects/tasks with varied deadlines. » Individual must be poised with strong customer service skills and can work independently and use initiative, creativity and persistence to overcome obstacles and complete assigned tasks within allotted time. » Must have strong interpersonal communication skills and the capability to work effectively with outside vendors, faculty, staff, and students. » Must have an excellent work ethic characterized by punctuality, accountcapability, honesty, professionalism, and a healthy work-life balance. » Must have the capability to work as part of a team and support all aspects of functions of the College of Professional Studies. Specific Job Knowledge (e.g., knowledge of principles and procedures related to field and area) » General knowledge of office principles and procedures is required. » Analytical and technical mindset and strong knowledge of fundamental technical strategies and systems and processes. » The individual must be proficient in all standard computer applications, including Microsoft office products, particularly Microsoft Word, and Excel. » Must have technical knowledge of working with a relational database management system. Equipment Knowledge » PCs, printers, software and hardware required in technical functions across the student life cycle. Other: » The individual must have a deep commitment to the University's Catholic/Augustinian heritage, and the advancement of its mission, and to serving the needs of a diverse community. Preferred Appropriate qualifications:: Specific Job Knowledge (e.g., knowledge of principles and procedures related to field and area) » Knowledge and practice in Technolutions SLATE CRM administration is preferred, but practice in admissions CRM administration accepted. » practice in project management as well as a proven track record of providing excellent customer service. » Basic knowledge of statistical analysis and reporting. » Basic knowledge of SQL and HTML languages. » Basic knowledge of Ellucian Products (i.e. Banner), Argos, Cognos, Helio Campus, Tableau, and PowerBI. Physical Requirements and/or Unusual Work Hours: : » Participates in events with CPS on occasional nights and weekends. Some regional and/or national travel is required for conferences related to position. » Occasional evening and weekend work required to serve the needs of the applicant population. Special Message to candidates:: Posting Date:: 08/07/2024 Closing Date (11:59pm ET):: income Posting Information: : Commensurate with practice. income Band:: H Job Job Category:: exempt References NeededReferences NeededMinimum Number of References Needed: 3 Maximum Number of References Needed: 3 Supplemental QuestionsRequired fields are indicated with an asterisk (*).» * How did you first hear of this employment opportunity? » Indeed.com » Higheredjobs.com » Glassdoor » Chronicle Vitae » Academic Keys » PA CareerLink/JobGateway » Professional Affiliation/Trade Website » Diversity Association/Publication Website » Advertisement in Academic or Professional Publication » Referred by a current employee » Referred by a friend, family member, or former employee » Heard about Information technology at a conference or career fair » Browsing the Villanova website » Cabrini University employee » Other » * If your answer to the above question is "Other", please specify the source below. If this question does not apply to you, enter N/A. (Open Ended Question) Documents needed to complete your application:Required Documents» Cover Letter / Letter of Interest » Resume / Curriculum Vitae Optional Documents » Other Document Skills:
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