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Job Opportunity: Support Coordinator - Office of the Dean of Students:Oregon State UniversityJob description:Support Coordinator - Office of the Dean of StudentsBookmark this Posting Print Preview | Apply for this JobPlease see Special Instructions for more details.When applying you will be required to attach the following electronic documents:? A Resume ? A Cover Letter For additional information Contact Us by: Anelise Montan at anelise.montan@oregonstate.edu OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the capability to help us achieve our vision of a diverse and inclusive community. This position is designated as a critical or security-sensitive position; therefore, the incumbent must prosperously complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years. OSU will conduct a review of the National Sex Offender Public website prior to hire. Note: All job offers are contingent upon Human Resources final approval Position DetailsPosition InformationJob Title Support Coordinator - Office of the Dean of Students Appointment Type Student Employee Job Location Corvallis Position Appointment Percent 100 Appointment Basis 12 Pay Method Hourly Pay Period 16th - 15th of the following month Pay Date Last working day of the month Remote or Hybrid option? Min Hourly Rate $14.70 (Standard); $13.70 (Non-Urban); $15.95 (Portland Metro) Max Hourly Rate $17.00 (Standard); $16.50 (Non-Urban); $18.00 (Portland Metro) Position Summary This recruitment will be used to fill one part-time (a maximum of 24 hours per week; anticipated 8-13 hours per week) Support Coordinator position for the Dean of Students at Oregon State University (OSU). The Office of the Dean of Students provides a wide variety of support and services to students, faculty and staff, and parents via telephone, email, and face-to-face interactions. The tasks for a Support Coordinator may vary depending on the shift. The primary responsibilities of the Support Coordinator are to serve as the initial point of contact and coordination for referral for inquiries related to the Office of the Dean of Students and to assist in student emergencies. The primary objectives of ODOS is to holistically help students in transition, build community campus-wide, and empower students on their path toward becoming citizens of the world. Training for this position starts on 9/3/2024. Position tasks 25% Customer Service: » Maintains positive customer service relationships through the Office of the Dean of Students » Greets visitors and directs them to appropriate office or to waiting spaces and announces their arrival to ODOS staff » Maintains calm demeanor when interacting with visitors to the suite who may be emotional or upset » Acts as a resource guide and referral agent for campus services and programs » Answers telephone questions and forwards phone calls to the appropriate person or office » Responds to email messages in a timely manner through the ODOS Support Coordinator email account » Provides information and materials in reference to city and campus resources and sights (maps, bus schedules, etc.) 30% Operational: » Assist walk-in visitors, answers phone calls and emails regarding general Oregon State University questions. Explains University policies and procedures to students » Refers students to the appropriate ODOS staff person once the limits of expertise are reached » Responsible for ODOS suite opening and closing procedures, if working an opening or closing shift. Reports solicitors and other unauthorized persons within the facility to ODOS professional staff » Collects and sorts the campus mail that is delivered daily. Assists the Office of the Dean of Students staff with a variety of related tasks » Responsible for managing office copy room and supplies, as directed by the Office of the Dean of Students staff » Responsible for the overall professional appearance of the Office of the Dean of Students spaces, ensuring that the reception space, conference room, bulletin boards, and all other shared spaces are maintained appropriately » Performs larger or long-term project related tasks as directed by the Office of the Dean of Students staff » Provides staff support to the Office of the Dean of Students staff by assisting in the development of policies and procedures related to the office operations 35% Case Coordination and Triage: » Resolves or refers concerns and complaints brought to attention by students, faculty/staff, and parents, creating case management assignment to Student Care case managers as needed » Assesses urgency of reports through case assignment and scheduling initial consultations and appointments with reporting parties and/or students » Manages Student Care Case Manager(s) calendars through Outlook and scheduling software » Creates and documents sensitive referral and case coordination in University's case management database, Maxient » Assists/reports persons regarding harassment, bullying, and discriminatory issues » Reports emergencies and accidents to appropriate departments » Assists all Law Enforcement Agencies when necessary and within OSU policy and procedure » Maintains the confidentiality of records as stipulated in FERPA (Family Educational Rights and Privacy Act) utilizing confidential software » Maintains the confidentiality of all visitor, student, staff, faculty, and parent information » Upholds all Oregon Public Official ethics rules and guidelines and asks for clarification if needed before divulging any information outside of the Office of the Dean of Students. 15% Staff Relations and Staff Development: » Participates in staff meetings and trainings as scheduled » Communicates with manager when issues and needs raised by students and parents arise that cannot be resolved immediately » Attends training programs conducted all over the academic year » Develops positive working relationships with the Office of the Dean of Students staff and co-workers » Treats all staff members, other department staff, and customers with courtesy, respect and consideration » Functions as a team player in the office environment. Minimum Qualifications Full Employment Eligibility Requirements can be found here: http://fa.oregonstate.edu/stu-manual/500-employment-eligibility-requiremen ts » Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study » Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment » Must meet the applicable minimal enrollment standard » High School student: Regularly enrolled in a high school or participating in a home-schooling program » Undergraduate and post-baccalaureate student: 6 credit hours per term » Undergraduate international student: 12 credit hours per term* » Graduate student officially admitted to Graduate School: 5 credit hours per term » Graduate international student officially admitted to Graduate School: 9 credit hours per term* *International students may be allowed to carry fewer hours than specified above and still be considered ?full-time? by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center. Additional Required Qualifications » practice in an office environment » Basic computer expertise, especially with Word, Outlook, and Excel » Strong written and oral communication expertise » capability to work with sensitive topics (e.g. suicidality, violence, mental health, bereavement) » capability to interact prosperously with upset or emotional people, or people in crisis » capability to demonstrate effective use of problem solving expertise » Demonstrable customer service expertise, in person and via phone/email » capability to work discreetly with confidential materials » Commitment to work with diverse populations, including those across culture, capability, orientation, gender, age, and status » Excellent time management expertise » Demonstrated capability and commitment to working as part of a team. This position is designated as a critical or security-sensitive position; therefore, the incumbent must prosperously complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years. Preferred (Special) Qualifications » Graduate Student » Students pursuing human development or service-oriented degrees (Psychology, Human Development & Family Sciences, Sociology, Public Health, etc.) » Graphic Design, Web Design, Website Management practice Working Conditions / Work Schedule Posting Detail Information Posting Number P11323SE Number of Vacancies 1 Anticipated Appointment Begin Date 09/03/2024 Anticipated Appointment End Date Posting Date 07/26/2024 Full Consideration Date 08/16/2024 Closing Date 08/16/2024 Indicate how you intend to recruit for this search Competitive / Student - open to ALL qualified/eligible students Special Instructions to candidates When applying you will be required to attach the following electronic documents: ? A Resume ? A Cover Letter For additional information Contact Us by: Anelise Montan at anelise.montan@oregonstate.edu OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the capability to help us achieve our vision of a diverse and inclusive community. This position is designated as a critical or security-sensitive position; therefore, the incumbent must prosperously complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years. OSU will conduct a review of the National Sex Offender Public website prior to hire. Note: All job offers are contingent upon Human Resources final approval Supplemental QuestionsRequired fields are indicated with an asterisk (*).Documents Needed to ApplyRequired Documents» Resume » Cover LetterOptional Documents Skills:
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