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Offer: Operations Representative:Oregon State UniversityJob description:Operations RepresentativeBookmark this Posting Print Preview | Apply for this JobPlease see Special Instructions for more details.When applying you will be required to attach the following electronic documents:» Resume » Cover Letter For additional information Contact Us by: Troy Snow at Troy.Snow@oregonstate.edu . OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the capability to help us achieve our vision of a diverse and inclusive community. This position is designated as a critical or security-sensitive position; therefore, the incumbent must prosperously complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 24 months. Offers of employment are contingent upon meeting all minimum qualifications including the Criminal History Check Requirement. OSU will conduct a review of the National Sex Offender Public website prior to hire. Note: All job offers are contingent upon Human Resources final approval. Position DetailsPosition InformationJob Title Operations Representative Appointment Type Student Employee Job Location Corvallis Position Appointment Percent 100% Appointment Basis 12 Pay Method Hourly Pay Period 16th - 15th of the following month Pay Date Last working day of the month Remote or Hybrid option? Min Hourly Rate $14.70 (Standard); $13.70 (Non-Urban); $15.95 (Portland Metro) Max Hourly Rate $19.00 (Standard); $18.50 (Non-Urban); $20.00 (Portland Metro) Position Summary This recruitment will be used to fill 8 part-time (a maximum of 24 hours per week) Operations Representative positions for Recreational Sports at Oregon State University (OSU). The Operations Staff is responsible for the entry system, operating the service counters, issuing equipment and handling laundry service at Department of Recreational Sports facilities. This position also serves as the primary source of information for walk-in and phone participants. This is an active, high-volume position with an emphasis on customer service, satisfaction and positive relations. The Operations Staff carry out numerous support functions for the Department. Additionally, all Department of Recreational Sports Staff are required to be certified as a First Responder for emergencies. The Operations Staff report to the Recreation Membership and Operations Coordinator. Employee Expectations » Know Your Stuff: Learn, model, promote and consistently enforce policies for the Department of Recreational Sports » Communicate Like a Pro: Professionally and proactively communicate with your teammates, managers and administrative staff » Stay Sharp: Maintain required certifications and attend orientation sessions, staff meetings and Director's Retreat as directed » Seek Solutions: Provide quality customer service to all patrons and search for a ?path to yes? when possible and aligned with mission » Deliver a Positive practice: Maintain and promote a safe and fun environment for all participants and staff We create engaging environments for student growth and success. We inspire healthy living by providing quality recreational and educational opportunities for the Oregon State University community. Anticipated Hourly Wage: $16.20 Position tasks Position Details, tasks and Responsibilities » Assist program participants and facility users regularly, on the phone and in person, with all aspects of the Department of Recreational Sports programs. Make referrals to appropriate areas as necessary. Be expertiseable of all Recreational Sports and University programs. » Use Recreation Management Software to verify participant eligibility, monitor access and provide data for entry to Recreational Sports facilities. » Responsible for cash and credit functions for fees, certain memberships and guest passes » Provide positive public relations, program promotion, and policy education to participants pertaining to all department areas and programs. » Execute all emergency procedures and provide First Aid and CPR assistance. » Issue equipment to participants for everyday recreation use » Perform laundry service tasks. » Assist the Department with special projects including reports, phone calls and other assigned tasks. » Commitment to enhancing personal and professional development. » Once hired, candidates must report to Dixon Recreation Center for training two weeks prior to the start of Fall Term. Those unable to attend training will not be considered for employment. Minimum Qualifications Full Employment Eligibility Requirements can be found here: http://fa.oregonstate.edu/stu-manual/500-employment-eligibility-requiremen ts » Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study » Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment » Must meet the applicable minimal enrollment standard » High School student: Regularly enrolled in a high school or participating in a home-schooling program » Undergraduate and post-baccalaureate student: 6 credit hours per term » Undergraduate international student: 12 credit hours per term* » Graduate student officially admitted to Graduate School: 5 credit hours per term » Graduate international student officially admitted to Graduate School: 9 credit hours per term* *International students may be allowed to carry fewer hours than specified above and still be considered ?full-time? by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center. Additional Required Qualifications » First Aid, CPR/AED for the Healthcare Provider and DRS Bloodborne Pathogens certifications is required before employment begins This position is designated as a critical or security-sensitive position; therefore, the incumbent must prosperously complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. Preferred (Special) Qualifications » Previous customer service practice. » Previous cash handling and credit card practice. » consciousness of safety concerns and risk management. » consciousness and appreciation of individual uniqueness and diversity. » Excellent oral and written communication expertise. Working Conditions / Work Schedule Anticipated hours per week: 10 hours Period of Employment: One academic year (continuing employment is contingent upon satisfactory completion of a 30 day probationary period and satisfactory job performance as evaluated by immediate manager). 10-20 hours per week. Early morning, late night and weekend hours may be required. Compensation: Student employees are paid an hourly wage consistent with the OSU Student Employment Pay Rate Guidelines. The Department of Recreational Sports identifies pay ranges base upon job tasks, level of responsibility and complexity of the work to be performed. Posting Detail Information Posting Number P11596SE Number of Vacancies 8 Anticipated Appointment Begin Date 11/25/2024 Anticipated Appointment End Date Posting Date 10/22/2024 Full Consideration Date Closing Date 11/05/2024 Indicate how you intend to recruit for this search Competitive / Student - open to ALL qualified/eligible students Special Instructions to candidates When applying you will be required to attach the following electronic documents: » Resume » Cover Letter For additional information Contact Us by: Troy Snow at Troy.Snow@oregonstate.edu . OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the capability to help us achieve our vision of a diverse and inclusive community. This position is designated as a critical or security-sensitive position; therefore, the incumbent must prosperously complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 24 months. Offers of employment are contingent upon meeting all minimum qualifications including the Criminal History Check Requirement. OSU will conduct a review of the National Sex Offender Public website prior to hire. Note: All job offers are contingent upon Human Resources final approval. Supplemental QuestionsRequired fields are indicated with an asterisk (*).» * Anticipated Graduation Date (mm/dd/yy) (Open Ended Question) » * Eligible for Work Study? » Yes » No » * When are you available to work? » Summer » Academic Year » Both » * Do you have current certifications related to this specific job posting? (If yes, please upload your certifications as License or Certification 1, 2 ,3 ,4) » Yes » No » * Professional Reference Full Name (Open Ended Question) » * Professional Reference E-Mail (Open Ended Question) » * How did you hear about us? » Posters Inside of Dixon Rec Center » Posters Outside of Dixon Rec Center » Digital Ads On Monitors Inside of Dixon Rec Center » Digital Ads On Monitors Outside of Dixon Rec Center » Rec Sports Website » Handshake » The "Rec Effect" Rec Sports Email » "Campus Living" UHDS Email » Barometer Ad » "Now Hiring" Business Cards » Rec Sports Employee » Cultural Centers » Other Documents Needed to ApplyRequired Documents» Resume » Cover LetterOptional Documents » License or Certification - 1 » License or Certification - 2 » License or Certification - 3 » License or Certification - 4 Skills:
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