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Offer: Administrative Support Associate:University of North CarolinaJob description:Administrative Support AssociateBookmark this Posting Print Preview | Apply for this JobPlease see Special Instructions for more details.UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefitsThe finalist may be subject to a criminal background check and/or motor vehicle report. Please upload reference information including ?names, position titles and company/institutions, phone numbers, and email addresses of at least ?two? current/previous managers. » The Search Committee will not contact references without first verifying permission with the finalist ?.Please ensure your full range of expertise, expertise, abilities, practice, and education are listed on your application. » Do not write ?see resume' on your application when completing the job tasks section.Please ensure your application reflects the expertise, expertise, abilities, and practices to support your answers to the supplemental questions. (see the job tasks section of previous employment). Please submit a resume and cover letter with your application if requested. » These documents will be used to evaluate your written communication expertise as well as supporting documents of your expertise, expertise, abilities, education, and professional practice. Position InformationGeneral InformationVacancy Open to All Candidates Employment Type Permanent - Full-time If time-limited, note appointment end date Hours per week 40 Months per year 12 Position Number 001216 NC income Grade Equivalency GN04 Classification Title Administrative Support Associate - Journey Working Title Administrative Support Associate income Range $33,540 - $38,480 Anticipate Hiring Range $33,540 - $38,480 FLSA Status Non Exempt Division Student Affairs Department Dean of Students (Adm) Work Unit Dean of Students Work Schedule 8:00 am - 5:00 pm; Monday - Friday Telework schedule may be available of up to 2 (two) days once onboarding and training into position is complete and with manager approval. Primary Purpose of Position This position provides general administrative support for the Student Assistance and Support Services Office. SASS is comprised of Associate Dean of Students, Associate Director, adjunct Director for Withdrawal Services, and adjunct Director of Case Management and adjunct Director for Basic Needs. Minimum Education/practice Required Minimum Appropriate qualifications: Graduation from high school; or an equivalent combination of education and practice. University Preferred Appropriate qualifications: Graduation from high school, or completion of its equivalency, and two years of office/clerical work practice; or an equivalent combination of training/practice. Essential Job tasks » Appropriately triage concerns, clarify inquiries and provide accurate information, assistance or referrals both internal and external referrals. » Responsible for case management of absence verification requests, including reviewing documentation and communicating with students and faculty. » Maintain basic expertise of appropriate institutional policies and procedures. » Assist students in crisis by providing information related to campus resources and academic accommodations. » Maintain basic expertise of resources available through campus partners, including Housing and Residence Life, Registrar's Office, Counseling Center, Student Health Center, Center for Wellness Promotions, Financial Aid, Students Accounts, Residency Determination Office. etc. » Provide factual information or procedural information on: full or partial withdrawal and appeal processes, absence verification process, student emergency fund requests, emergency housing requests and Swipe Out Hunger program. » Draft letters to faculty advocating for students in crisis. » Maintain and update department webpage. » Access and utilize Maxient database to look up information and create cases related to absence verification requests, full or partial withdrawal requests and student emergency fund requests.. » Compose and disseminate email correspondence for a variety of purposes without review. » Compile information for reports or mailings. » Copy and collate documents upon request. » Make room reservations for campus events and meetings. » Handle details of recruiting, interviewing, and corresponding with candidates for processional staff vacancies. » Maintain calendars of staff in the Office of Student Assistance and Support Services. » Research staff travel requests for local and national conferences as well as visitors/speakers to UNC Charlotte. » Manage the Office of Student Assistance and Support Services general email account by checking emails everyday from students, faculty, staff etc, forwarding emails to appropriate staff and responding to requests, concerns, issues or complaints and to determine the best course of action. » Manage access to administrators by screening calls and visitors to determine the appropriate course of action. » Identify underlying root of customer problems when they are poorly communicated. » Demonstrate a collaborative attitude when interacting with other team members to direct and complete administrative tasks. » Respond calmly and use interpersonal expertise with customers under stress or expressing displeasure. » Office management in the absence or unavailcapability of staff in the Office of Student Assistance and Support Services to direct a student to another Dean of Students staff member or another department. » Submit facilities request, inventory, and media forms to other units to initiate an action. » Design and modify filing systems for work efficiency. Other Work Responsibilities » Create a safe and welcoming environment for visitors to the Office of Student Assistance and Support Services, including students, parents, faculty/staff, and other institutional stakeholders. » Demonstrated practice with the following technology systems; G-mail, Google Calendar, Banner, Microsoft Office Suite, Adobe suite, Maxient student conduct database » Excellent oral and written communication expertise, a collaborative communication style, strong interpersonal expertise, and proven capability to work with sensitive and confidential information. » Strong organizational expertise. » capability to work autonomously in a fast-paced, high-energy environment. » Maintain confidentiality of records and other information or records. Departmental Preferred practice, expertise, Training/Education » Bachelor's degree from an accredited college or university. » One to two years of responsible administrative/office management practice. » Demonstrated practice with the following technology systems: Gmail, Google Calendar, Banner, Microsoft Office Suite, Adobe Acrobat Suite, Maxient Student Conduct Database and OrgSync. » practice working in Higher Education. » practice working with sensitive and confidential records/information. » practice working in the field of customer service. » practice and capability to manage multiple projects and deadlines. » capability to multi-task and work in a fast-paced environment. » capability to be flexible and adaptable to a changing campus environment. » Excellent oral and written communication expertise with strong attention to details. Necessary Licenses or Certifications Work Location Cone 349 Posting date 07/09/2024 Closing date 08/25/2024 Proposed Hire Date 09/09/2024 Contact Information Special Notes to candidates UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits The finalist may be subject to a criminal background check and/or motor vehicle report. Please upload reference information including ?names, position titles and company/institutions, phone numbers, and email addresses of at least ?two? current/previous managers. » The Search Committee will not contact references without first verifying permission with the finalist ?. Please ensure your full range of expertise, expertise, abilities, practice, and education are listed on your application. » Do not write ?see resume' on your application when completing the job tasks section.Please ensure your application reflects the expertise, expertise, abilities, and practices to support your answers to the supplemental questions. (see the job tasks section of previous employment). Please submit a resume and cover letter with your application if requested. » These documents will be used to evaluate your written communication expertise as well as supporting documents of your expertise, expertise, abilities, education, and professional practice. Posting Specific QuestionsRequired fields are indicated with an asterisk (*).» * How did you hear about this employment opportunity? » UNC Charlotte Website » HERC Job Board » Inside Higher Education » Circa (formerly known as Local JobNetwork) » Another Website » Agency Referral » Advertisement/Publication » Personal Referral » Other » Where did you lgain about this posting? (Open Ended Question) » * Do you have the department preferred Bachelor's Degree and at least one (1) to two (2) years administrative/office management practice? » Bachelor's degree and Higher with at least 1 year of practice » Associate's Degree degree with at least 1 year of practice » High School with at least 1 year of practice » * Do you have Higher Education practice? » Yes » No » * Do you have practice with both Microsoft and Google Suite applications? Is so, please indicate which and the connected applications as well as your level of practice (beginner, intermediate, advanced). (Open Ended Question) Applicant DocumentsRequired Documents» Resume / Curriculum Vitae » Cover Letter / Letter of InterestOptional Documents » Contact Information for References » Other Document Skills:
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