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Job Offer: CSR - Oxford:Oregon State UniversityJob description:CSR - OxfordBookmark this Posting | Print Preview | Apply for this JobPlease see Special Instructions for more details.When applying you will be required to attach the following electronic documents:1. A Resume/Vita For additional information Contact Us by: Karen Schlieder at karen.schlieder@oregonstate.edu. OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the capability to help us achieve our vision of a diverse and inclusive community. This position is designated as a critical or security-sensitive position; therefore, the incumbent must prosperously complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. This position requires driving a University vehicle or a personal vehicle on behalf of the University; therefore, the incumbent must prosperously complete a Motor Vehicle History Check, possess and maintain a current, valid driver's license in their state of residence, be determined to be position qualified and self-report convictions (as per Voluntary and Compulsory Driver Standards OSU Standard 125-155-0200) as per OSU Standard 576-056-0000 et seq. OSU will conduct a review of the National Sex Offender Public website prior to hire. Note: All job offers are contingent upon Human Resources final approval. Position DetailsPosition InformationJob Title CSR - Oxford Appointment Type Student Employee Job Location Corvallis Position Appointment Percent 100 Appointment Basis 12 Pay Method Hourly Pay Period 16th - 15th of the following month Pay Date Last working day of the month Remote or Hybrid option? Min Hourly Rate $14.20 (Standard); $13.20 (Non-Urban); $15.45 (Portland Metro) Max Hourly Rate $17.00 (Standard); $16.50 (Non-Urban); $18.00 (Portland Metro) Position Summary This recruitment will be used to fill one part-time (a maximum of 24 hours per week) CSR position for University Housing and Dining Services (UHDS) at Oregon State University (OSU). As an employee of UHDS, CSRs are expected to accomplish the primary objectives of UHDS to engage our students, enrich their lives, and help them thrive. The UHDS Oxford Administrative Office provides a wide variety of support and services to guests, residential students, staff, and parents via telephone, email, and face-to-face interactions. As such, the tasks for a CSR vary depending on the shift. As a primary location for student housing and dining questions, the Oxford Administrative Office strives to be a ?one-stop? location for guests. The CSR contributes greatly to the success of UHDS as part of the Operations Unit, which supervises assignments, international student arrivals, transitions, and other processes for on campus housing in residence halls and family housing. CSRs assist in meeting operational needs and customer service requests for residential guests and students. CSR staff work as a team to answer incoming calls and inquiries, handle department correspondence, collaborate with Operations staff on assignments and charges, and perform other tasks to support the unit and department. University Housing and Dining Services recognizes the importance of learning in and out of the classroom, and supports the concept of education as an individual as well as a community practice. Our primary focus is service to OSU students. We strive to provide our students, faculty, staff, and guests with safe, economical, on-campus living and dining options that are convenient and comfortable. We offer a variety of living and dining options in fifteen residence halls, three dining centers, and a limited number of family apartments. Our department is an auxiliary enterprise that is funded solely by customers who use our services - we receive no state or tax dollars. We work to maintain the highest educational and service standards for our customers. University Housing and Dining Services is committed to an appreciation of diversity, and fosters an open, respectful, and enjoyable living, learning, and working environment. A personal and professional commitment to providing excellent customer service and creating inclusive environments is a core value of University Housing and Dining Services. CSRs are expected to affirm and uphold policies that help create and maintain non-discriminatory campus and living group environments. One must be attentive to issues related to multiculturalism, sexism, racism, gender, sexual orientation, and discapability. As an employee of Oregon State University, CSRs are perceived as a representative of the University in one's relationships and contacts, both on and off campus. CSRs are expected not to engage in activities that may jeopardize one's credibility as a staff member or activities that make the University legally vulnerable. Position tasks I. Customer Service » Maintains positive customer service relationships. As an employee of UHDS, CSRs are expected to accomplish the primary objectives of UHDS to engage our students, enrich their lives, and help them thrive. » Resolve or refer concerns and complaints in reference to residential education, housing operations, maintenance and facilities, and dining services. » Acts as a resource guide and referral agent for campus services and programs. » Act as a first line of response for questions via phone, email, or walk-in guests to the department. Display accuracy and critical thinking expertise when covering inquiries and referring customers. » Responds to email messages through the UHDS main email account in a timely manner. » Provides information and materials in reference to city and campus resources and sights (maps, bus schedules, etc.). » Provides courier support for on-campus mail. II. Operational » Assist walk-ins, phone calls, and emails regarding general housing and dining questions. » Explains the UHDS housing contract, dining plan information, and policies and procedures to students. » Manage and audit assets and property access, including keys, electronic access points, parking passes, and other assets. » Sort the Oxford Office campus mail that is delivered twice daily. » Assist residents with room changes, cancellations, waitlist processes, and be able to troubleshoot questions. » Assists the assignments team with a variety of application and assignment related tasks. » Perform benchmarking tasks as directed by the assignments and residential services team. » Understand and be able to explain the application and assignment change request waitlists. » Utilize the housing information system to provide assistance with applications, assignments, and billing. III. Security » Locks or unlocks office doors at the opening and closing shifts. » Reports solicitors and other unauthorized persons within the facility. » Assists/reports persons regarding harassment issues. » Reports emergencies and accidents to appropriate departments. » Assists all Law Enforcement Agencies when necessary and within OSU policy and procedure. » Maintains the confidentiality of records as stipulated in FERPA (Family Educational Rights and Privacy Act) IV. Staff Support for manager and other UHDS Administrative Staff » Provides staff support to the assignments and residential services team by assisting in the development of policies and procedures related to the office operations. » Explain policies and procedures of UHDS » Works on special projects as directed by assignments and residential services team. » Assists other UHDS Oxford office staff with projects as approved through the adjunct Director of Occupancy Management. V. Staff Relations and Staff Development » Participates in staff meetings and trainings as scheduled by the adjunct Director of Occupancy Management. » Communicates with appropriate professional staff when issues and needs are raised about a community. » Attends scheduled training program sessions. » Develops positive working relationships with the Operations staff, Customer Service Representatives in all UHDS service locations, Residence Hall Directors, Facilities staff, and other co-workers. Treats all staff members, other department staff, and customers with courtesy, respect and consideration. Functions as a team player in the office environment. VI. Administrative tasks » Is thoroughly familiar with the office policies, as described in the Office Manual, as well as the University Housing and Dining annual student contract, the Student Policy Guide, as well as the University's ?Student Conduct Regulations? guide. » Is expertiseable about University and Department organizational structure to the extent that residents' questions can be readily answered or referred to appropriate personnel. » Conducts themselves in a friendly, valuable, businesslike manner and treats those seeking assistance with courtesy, respect and consideration at all times. » Maintains confidentiality of all records in conformity with FERPA and other laws. Minimum Qualifications Full Employment Eligibility Requirements can be found here: http://fa.oregonstate.edu/stu-manual/500-employment-eligibility-requiremen ts » Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study » Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment » Must meet the applicable minimal enrollment standard » High School student: Regularly enrolled in a high school or participating in a home-schooling program » Undergraduate and post-baccalaureate student: 6 credit hours per term » Undergraduate international student: 12 credit hours per term* » Graduate student officially admitted to Graduate School: 5 credit hours per term » Graduate international student officially admitted to Graduate School: 9 credit hours per term* *International students may be allowed to carry fewer hours than specified above and still be considered ?full-time? by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center. Additional Required Qualifications » Maintain a minimum 2.5 GPA per term. » This position requires good judgment, motivation, self-starting abilities, energy, commitment, caring, self-discipline, expertise of campus resources, sensitivity to racial and cultural diversity and common sense. » Overall job effectiveness is tied to the capability to establish and maintain credibility and good rapport with all residents and fellow staff members, while offering the highest quality of customer service. » Customer Service Representatives are expected to affirm and uphold University policies that help create and maintain non-discriminatory campus and living group environments. » They must be responsive regarding issues of multiculturalism, sexism, racism, gender, sexual orientation, lifestyle, and discapability. Due to the nature of the workload, CSRs are expected to work during the most critical weeks of each term. » These weeks include, but are not limited to, opening and closing weeks before and after each term for resident check-in and check-out. Staff are expected to work over academic breaks (winter break, spring break, summer). » CSRs are responsible for attending all training and staff meetings as scheduled each term. This position is designated as a critical or security-sensitive position; therefore, the incumbent must prosperously complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. This position requires driving a University vehicle or a personal vehicle on behalf of the University; therefore, the incumbent must prosperously complete a Motor Vehicle History Check, possess and maintain a current, valid driver's license in their state of residence, be determined to be position qualified and self-report convictions (as per Voluntary and Compulsory Driver Standards OSU Standard 125-155-0200) as per OSU Standard 576-056-0000 et seq. Preferred (Special) Qualifications » practice in a customer service setting. » expertise of OSU Housing, including practice living on campus for at least 2 terms. Working Conditions / Work Schedule » Work study eligible students must be enrolled in 6 credits or more to receive work student benefits. » OSU is an AA/EOE. Posting Detail Information Posting Number P10792SE Number of Vacancies 1 Anticipated Appointment Begin Date 06/17/2024 Anticipated Appointment End Date 09/20/2024 Posting Date 05/24/2024 Full Consideration Date Closing Date 06/05/2024 Indicate how you intend to recruit for this search Competitive / Student - open to ALL qualified/eligible students Special Instructions to candidates When applying you will be required to attach the following electronic documents: 1. A Resume/Vita For additional information Contact Us by: Karen Schlieder at karen.schlieder@oregonstate.edu. OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the capability to help us achieve our vision of a diverse and inclusive community. This position is designated as a critical or security-sensitive position; therefore, the incumbent must prosperously complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. This position requires driving a University vehicle or a personal vehicle on behalf of the University; therefore, the incumbent must prosperously complete a Motor Vehicle History Check, possess and maintain a current, valid driver's license in their state of residence, be determined to be position qualified and self-report convictions (as per Voluntary and Compulsory Driver Standards OSU Standard 125-155-0200) as per OSU Standard 576-056-0000 et seq. OSU will conduct a review of the National Sex Offender Public website prior to hire. Note: All job offers are contingent upon Human Resources final approval. Supplemental QuestionsRequired fields are indicated with an asterisk (*).Documents Needed to ApplyRequired Documents» ResumeOptional Documents Skills:
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