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Job Offer: Student Services Generalist (2 Positions):Union County CollegeJob description:Student Services Generalist (2 Positions)Below you will find the job description for the position including the requirements and any additional documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button. If you would like to bookmark this position for later review, click on the Bookmark link. If you would like to print a copy of this position for your records, click on the Print Preview link.
Job AnnouncementPosition InformationPosition Title: Student Services Generalist (2 Positions) Campus: Elizabeth Department: One Stop Operations Full-time, Part-time, Adjunct: Full Time Exempt or Non-Exempt: Exempt Regular,Temporary, or Grant: Regular General Description: The Student Services Generalist is the primary contact with students seeking entry into the College. The Generalist will be responsible for guiding students through the registration process by assisting with course selection leading to degree completion. The Generalist will perform academic advising functions and engage in institutional retention initiatives. Characteristics, tasks, and Job responsibilities: • Develops academic and individual action plans in caseload to guide students toward on-time graduation; implements student retention programs as needed. • Coordinate effective communication to student caseload located on division major. This includes, but is not limited to phone calls, text messages, emails, and utilizing retention platform tools to reach out to students. • Collaborate with the academic division on updates and trainings pertaining to any changes with the academic catalog, program policies, programs, and procedures. • Assist students with student planning as Information technology relates to course selection and registering for classes. • Answer basic student inquiries regarding admissions, financial aid, directed self-placement, and hand off to Student Services Associates. • Assists with new student orientations, financial literacy and other programs as assigned and provides on-going information to students, potential students, and parents regarding policies, programs, and procedures. • Reads, interprets, and communicates College policies and procedures. • Recommends improvements in department procedures. Collaborates with other staff/administrators/faculty to identify needed improvements in procedures and communication. • Performs related tasks as assigned by manager. Education Requirements: • Bachelor's degree required. practice: • Outstanding customer service and communication expertise. • practice working with diverse student populations. • Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint). Competencies and expertise Required: • Must possess strong interpersonal expertise to interact tactfully and courteously with students, the general public, faculty, and other staff members. • Must be a ?quick study? in order to quickly grasp expertise of policies and procedures relating to every aspect of student services that a prospective or current student may utilize. • Analytical and problem-solving expertise. • capability to take required initiative to deal with problems. • capability to collaborate with others. • Commitment to student service and a diverse population. • Must be comfortable with using multiple tech platforms to effectively assist students. Physical Demands and Work Environment: • This position's tasks are normally performed in a typical interior/residence work environment, located on the activity scheduled. • Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds. • No or very limited exposure to physical risk. • Some travel required. income: $44,600 Additional Information : UCNJ Union College of Union County, NJ does not discriminate and prohibits discrimination, as required by state and/or federal law, in all programs and activities, including employment and access to its career and technical programs. UCNJ Union College of Union County, NJ is an EEO/AAP Employer/Protected Veteran/Disabled ============== Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. Information technology is not designed to contain or be interpreted as a comprehensive inventory of all tasks and qualifications required of all employees assigned to the job. Nothing in this job description restricts management's right to assign or re-assign tasks to this job at any time due to reasonable accommodations or other business reasons. ============== We offer a comprehensive benefits package for full-time faculty and staff which includes Medical, Dental and Vision Benefits. We also offer twenty vacation days, ten paid holidays, and a ten-week summer work schedule which allows the college to close on Fridays. Other additional benefits include gym privileges, tuition remission for credit and non-credit courses at UCNJ Union College of Union County, NJ, and tuition reimbursement for an approved degree program at an accredited college or university. Terms of Employment: Full-time. Flexible schedule to meet department needs. Some evening, weekends, and extended hours will be required. capability and availability to travel on short notice to all on and off- campus sites as needed by the college. Flexible hours are required all over the year, especially at peak times. Position may be required to work at any campus at any time. Employee must establish primary residency in New Jersey within one year of appointment unless an exemption applies. Posting Detail Information Open Date: 03/28/2024 Close Date: Open Until Filled: Yes Supplemental QuestionsRequired fields are indicated with an asterisk (*).* How did you hear about this employment opportunity? » Public Job Posting on UCC.edu » Internal Job Posting (Paper Posting) » Personal Referral » Agency Referral » Print Advertisement/Publication (IE: Sunday Star Ledger) » Linked-in » NJ.com » HigherEdJobs.com » HERC.org » Other Website Not Listed » Other Source Not Listed * If you heard of this employment opportunity from a print advertisement/publication, please indicate where you heard of this employment opportunity. If you have chosen a specific answer to question number one, please put ?N/A? in the answer field. (Open Ended Question) * Describe a situation when you tried to deal with a problem with ideas and methods that had not been tried before. What was the result? (Open Ended Question) * Describe a specific instance, in a group situation, where you made your views known about an issue important to yourself. What was the issue, and why was Information technology crucial? (Open Ended Question) * How do you decide which tasks take priority when organizing a complete project? (Open Ended Question) * Do you have a valid New Jersey Drivers License? » Yes » No * Effective September 1, 2011, the ?New Jersey First Act? contains new residency requirements for most public agents and employees. Current, new, or prospective public employees should be aware that the New Jersey First Act, N.J.S.A. 52:14-7 (L. 2011, Chapter 70), requires employees of all public employers (for example, state, county, and municipal governments), public agencies, authorities, boards, bodies, commissions, public institutions of higher education, certain quasi-public entities, and all school boards to reside in the State of New Jersey unless otherwise exempted under the law. Are you currently a resident of the State of New Jersey? » Yes » No * If you heard of this employment opportunity from another web site or another source not listed in question number one, please indicate where you heard of this employment opportunity. If you have chosen a specific answer to question number one, please put "N/A" in the answer field. (Open Ended Question) Optional & Required DocumentsRequired Documents» Resume/CV » Cover Letter » Unofficial Transcripts (official due upon hire) Optional Documents Skills:
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