Job details |
|||||||||||||||||||||||||||||
|
Offer: Administrative Support Specialist - Advanced:Rice UniversityJob description:Administrative Support Specialist - AdvancedBookmark this Posting | Print Preview | Apply for this JobPlease see Special Instructions for more details.» Please ensure your full range of expertise, expertise, abilities, practice and education are listed on your application. Do not write 'see resume' on your application when completing the job tasks section.» If you answer the questions at the end of the application, please ensure your application reflects the expertise, expertise, abilities and practices to support your answers (see job tasks section of previous employment). » Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your expertise, expertise, and abilities. » candidates must be currently authorized to work in the United States on a full-time basis. Position DetailsPosition InformationJob Title Administrative Support Specialist - Advanced Position Number 000694 Vacancy Open to All Candidates Time-Limited No Department Homepage ECU Financial Aid Advertising Department STUDENT FINANCIAL AID Division Academic Affairs Classification Title 10422 Admin Support Specialist Competency Level 3 - Advanced Working Title Administrative Support Specialist - Advanced Number of Vacancies 1 Full Time Equivalent (FTE) 1.0 Full Time or Part Time Full Time Recruitment Range $31,200 - $50,876 Anticipated Hiring Range $41,000 - $44,403 income Grade Equivalency GN08 Work Schedule Monday-Friday Work Hours 8:00am - 5:00pm Position Location (City) Greenville Job Category Staff - Office/Clerical Organizational Unit Overview The mission of the Office of Student Financial Aid is to help students and families identify resources to assist them in attaining an East Carolina University education. The mission of the Call Center is to field calls from students and parents for Cashier's, Financial Aid and Undergraduate Admissions Offices. To ascertain the nature of the call, answer level one (general) questions and forward any level two (specific in-depth) questions to the Cashier's, Financial Aid, Admissions or another campus office as deemed appropriate. Call Center staff are expected represent these offices and East Carolina University in a clear, pleasant, and professional manner. Job tasks Job tasks for the Call Center manager include: hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and policies. Answering agent questions regarding best practices or difficult calls. Identifying operational issues and suggesting improvements to the Associate Director of Financial Aid for Counseling and Outreach. Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. Preparing reports and analyzing data to assist Financial Aid Office management in assessing needs and results. Participation in the planning and implementation of institutional assessment, goal setting, evaluation and reporting. Working with other managers and management team members to support agents and maximize customer satisfaction. Minimum Education/practice High school diploma or equivalency and one year of related office practice; or equivalent combination of training and practice. License or Certification required by statute or regulation None Preferred practice, expertise, Training/Education None License or Certification required by the Department None Special Instructions to Applicant » Please ensure your full range of expertise, expertise, abilities, practice and education are listed on your application. Do not write ?see resume' on your application when completing the job tasks section. » If you answer the questions at the end of the application, please ensure your application reflects the expertise, expertise, abilities and practices to support your answers (see job tasks section of previous employment). » Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your expertise, expertise, and abilities. » candidates must be currently authorized to work in the United States on a full-time basis. Job Open Date 04/17/2024 Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 05/01/2024 Open Until Filled No Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/69022 Alternate option If no candidates apply who meet the required competency level and training & practice requirements, then management may consider other candidates. income would be determined located on competencies, equity, budget, and market considerations. AA/EOE East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified candidates from women, minorities, veterans, individuals with a discapability, and historically underrepresented groups. All qualified candidates will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, discapability, political affiliation, or veteran status. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or E-Mail: ADA-Coordinator@ecu.edu. Eligibility for Employment Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S. Office of Human Resources Contact Information If you practice any problems accessing the system or have questions about the application process, Contact Us by the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST. Supplemental QuestionsRequired fields are indicated with an asterisk (*).» * Please indicate where you learned about this job vacancy. » Chronicle of Higher Education » CareerBuilder » Greenville everyday Reflector » Raleigh News & Observer » InsightIntoDiversity.com » HigherEdJobs.com » InsideHigherEd.com » Monster.com » Indeed » ECU Website » Other » * Will you now or in the future require visa sponsorship for employment? » Yes » No Documents Needed To ApplyRequired DocumentsOptional Documents» Curriculum Vitae/Resume » Cover Letter » List of References Skills:
|
|||||||||||||||||||||||||||||
|