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Offer: Welcome Center/Switchboard Specialist:Welcome Center/Switchboard SpecialistJob description:Welcome Center/Switchboard Specialist
EmployerRandolph Community College629 Industrial Park Ave Asheboro, NC 27205 Phone: 336-633-0200
income/GradeLEVEL 8: $36,504 - $41,980
BenefitsFull-Time Benefits
Job Category» Professional
Application PeriodOpens: Wednesday, April 17, 2024Closing date: Monday, May 6, 2024
Target Start DateSaturday, June 1, 2024
Expected Work Hours40
Employment TypeFull-Time
Minimum Qualifications» High School diploma or equivalent.» One year of customer service practice.
Preferred Qualifications» Associate degree from a regionally accredited institution.» Two years of customer service practice. » One year of student services practice. » One year of practice using the North Carolina Community College's student information system.
Position DescriptionGENERAL Listing description The Welcome Center/Switchboard Specialist is a key, front-line representative for the College who provides exemplary customer service to its external and internal customers. The Specialist provides customer service and general coverage for the college's Welcome Center/Switchboard, providing information to students, staff, and visitors on the telephone, electronically, and at the Welcome Center. The Specialist also assists with assigned office processes to support the team.tasks: Welcome Center/Switchboard » Greet students/customers and meet their informational needs. » Interact positively with diverse groups of people with various backgrounds and interests. » Coordinate student traffic flow. » Operate the College switchboard during assigned hours, which includes receiving all incoming calls and transferring the calls to the appropriate individuals. » Responsible for checking the College switchboard voicemail during assigned hours. » Manage emergency calls such as reporting fire alarms to maintenance staff and fire department, if necessary. » Responsible for maintaining and updating the procedures manual for operating the College switchboard and alarm panels. » Serve as radio contact between campus personnel and maintenance, housekeeping, and security personnel. » Function as the primary receptionist for the College. » Maintain the college vehicle, gas card, and key inventory for employees. » Maintain supplies and copier in the department mailroom. » Process student parking permits and input them in Colleague. » Maintain the lost and found items for the College. » Serve as the backup to the Evening Welcome Center/Switchboard Specialist, as needed. » Scan, index, and quality control check assigned documents in student's permanent files. » Assist students with online application, FAFSA, student email, and etc. » Assist with registration activities. » Work effectively by being able to multi-task and with frequent interruptions. » Maintain comprehensive knowledge of Randolph Community College's instructional programs, student services processes, events, and off-campus centers. » Communicate accurate, comprehensive, and timely information to students, potential students, and visitors. » Maintain a Tier 1 working knowledge of all student services areas. Administrative » Maintain adequate supplies of college material for the Welcome Center. » Use computers and related software for word processing, spreadsheets, and database management. » Assist students with student forms (e.g., change of address form, financial aid forms, and veterans benefit forms). » Assist with grouping/preparing financial aid, veterans affairs, and registration & records documents together for back-office staff to review and process. » Provide clerical assistance as assigned by the manager. » Coordinate and supervise the assigned Federal Work Study position, as needed. » Assist with managing student communications processes (e.g., texting, email, etc.), as needed. » Assist with application processing (e.g., CCP applications), as needed. » Assist with forms processing (e.g., Change of Major), as needed. Customer Service » Practice exemplary student customer service expertise. » Practice exemplary colleague customer service expertise. COLLEGE REQUIREMENTS OF ALL EMPLOYEES: » Demonstrated excellence in written, oral, and interpersonal communication expertise. » Demonstrated commitment to diversity, equal opportunity, and the academic, intellectual, and social development of all students and employees. » An knowledge of and commitment to the comprehensive community college philosophy and mission. » Treats others respectfully, speaks to others courteously, and behaves in such a way that creates a workplace environment that is marked by trustworthiness, honest but polite communication, and interpersonal interactions that are both personally cordial and professionally appropriate. » Acts as a team player when working with any and all employees of the College. » Serves on institutional committees as appointed by the President. » Performs other tasks and responsibilities as needed. » Annually review all Randolph Community College safety rules and policies and be familiar with all emergency safety procedures. » Promote good safety habits and be compliant with OSHA safety regulations. » Randolph Community College conducts a background check and drug screening on all full-time new hires.
How to submit the application:Interested and qualified individuals must apply online at https://www.randolph.edu/rcc-jobs.html.Position is open until filled.
Job Post ContactHeather CloustonDirector of Human Resources Randolph Community College 629 Industrial Park Avenue Asheboro, NC 27205 336-633-0256 Skills:
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