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Offer: Roots Support Manager:Oregon State UniversityJob description:Roots Support ManagerBookmark this Posting | Print Preview | Apply for this JobPlease see Special Instructions for more details.When applying you will be required to attach the following electronic documents:1) A resume/CV; and 2) A cover letter indicating how your qualifications and practice have prepared you for this position. You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process. Starting income within the income range will be commensurate with expertise, education, and practice. For additional information Contact Us by: | Tim Rager | tim.rager@oregonstate.edu OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the capability to help us achieve our vision of a diverse and inclusive community. OSU will conduct a review of the National Sex Offender Public website prior to hire. OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide variety of lived practice including involvement with the justice system. This job has ?critical or security-sensitive? responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, Contact Us by OSU's Employee and Labor Relations team at E-Mail: employee.relations@oregonstate.edu. Position DetailsPosition InformationDepartment Ag Sci Computer Services (AGD) Position Title Manager 1-IT Job Title Roots Support Manager Appointment Type Professional Faculty Job Location Corvallis Benefits Eligible Full-Time, benefits eligible Remote or Hybrid option? Job Summary The Agricultural Sciences Computer Services is seeking a Roots Support Manager. This is a full-time (1.00 FTE), 12-month, professional faculty position. This position will play a lead function within the unit and manage a team to provide client-side technical support for all College of Agricultural Sciences' (CAS) technology initiatives. Not only will they be focused on optimizing and improving current services utilizing industry best practices (e.g. ITSM/ESM), but they will also participate in the defining, creating, and training of clients on new services. These services will be key to increasing the College's digital maturity and creating a culture of innovation and entrepreneurialism. Operationally, this position is expected to provide leadership abilities and service by hiring, training, and directing employees to assist in fulfilling CAS's mission and goals. They will report directly to the Director and serve as an alternate to represent the College's needs internally and externally. Why OSU? Working for Oregon State University is so much more than a job! Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don't wait for challenges to present themselves - we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and expertise to build a better future for all. FACTS: • Top 1.4% university in the world • More research funding than all public universities in Oregon combined • 1 of 3 land, sea, space and sun grant universities in the U.S. • 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties • 7 cultural resource centers that offer education, celebration and belonging for everyone • 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates • 35k+ students including more than 2.3k international students and 10k students of color • 217k+ alumni worldwide • For more interesting facts about OSU visit: https://oregonstate.edu/about Locations: Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport. Oregon State's beautiful, historic and state-of-the-art main campus is located in one of America's best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances. Total compensates Package: Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including: • Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents. • Free confidential mental health and emotional support services, and counseling resources. • Retirement savings paid by the university. • A generous paid leave package, including holidays, vacation and sick leave. • Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities. • Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program. Future and current OSU employees can use the Benefits Calculator to lgain more about the full value of the benefits provided at OSU. Key Responsibilities 40% Support Operations and Service Design » Review, monitor, and constantly improve entire user support journey. Subsequently create, develop and support a support program to ensure a simplified, yet valuable user practice. » Lead the creation and maintenance of operational support processes and procedures, including the creation and maintenance of checklists, imaging procedures, ticket management, etc. » In coordination with UIT, create KB articles and manage a strong Tier-0 practice to improve self-service » Coordinating with UIT in complimenting services, or, designing new services to support specific needs for CAS » Create Key Performance Indicators (KPIs) to measure consistency of delivery of the user practice. Subsequently recommend and create new policy, procedures, or services to increase service delivery efficiency and user satisfaction » Provide remote and in-person technical support for Roots Information technology clients. » Work with clients as an escalation point when issues arise 20% Service Level Agreements (SLA) and Client Management » Ensure compliance with SLAs between departments and units » Ensure delivery of services, including maintaining hardware inventory, software licensing » Conduct annual reviews of SLAs with clients » Utilize information from reviews to design new SLA services, update policies and procedures 20% User Training and Knowledgebase (KB) Development » Create documentation and deliver continuing just-in-time and scheduled user training via brown bags, Zoom tech talks, in-person and hands-on sessions. » Create and manage the technology onboarding of new employees. Ensure employees have technology needs, system access, and digital tools to execute their job. Coordinate with University Information Technologies (UIT) and other University entities to create, communicate, and manage the timeline for complete onboarding. 20% Student and staff management » Review and approve timesheets related to student work. » Create work and mentoring plans to ensure growth and professional development of our students. » Provide mentoring, feedback and assist with the creation of annual performance plans. What You Will Need Bachelor's degree in business or information technology, or a bachelor's or above in another field and an equivalent combination of education or practice. practice leading or managing technical staff in a technical project or function. practice managing and supporting Information technology infrastructure and Information technology client services. practice negotiating with customers to refine and evolve Information technology services to meet client needs. practice writing or presenting technical documentation or training to non-technical users. A demonstrable commitment to promoting and enhancing diversity, equity, and inclusion. Demonstrable success in managing and maintaining strong client relationships with faculty, staff, and students. Expectation that, as part of the function in the college, one aims to embody and advance the principles and practices conveyed in the CAS CARE Commitment document . Independent problem-solving and decision-making, self-direction, and capability to manage a fast-paced and complex workload. capability to maintain a team-oriented, professional, and cooperative attitude at all times, even during times of high-pressure or stress. This position is designated as a critical or security-sensitive position; therefore, the incumbent must prosperously complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must prosperously complete a motor vehicle history check, possess, and maintain a current, valid driver's license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030. What We Would Like You to Have A certificate in technical writing, ITSM, networking, OS etc. practice managing server environments, including Windows Server and Linux distributions. practice managing cloud platforms like AWS, Azure, or Google Cloud Platform. practice managing PC and Mac clients practice recruiting, managing, coaching, and advising a technical team in a technologically complex, high impact environment practice working within a higher education research environment practice working in an Information technology environment with multiple Information technology support teams Working Conditions / Work Schedule Monday - Friday, 8AM - 5PM with occasional evening and weekend hours. Pay Method income Pay Period 1st through the last day of the month Pay Date Last working day of the month Recommended Full-Time income Range $72,216 - $126,456 Link to Position Description https://jobs.oregonstate.edu/position_descriptions/20021 Posting Detail Information Posting Number P07975UF Number of Vacancies 1 Anticipated Appointment Begin Date 06/03/2024 Anticipated Appointment End Date Posting Date 04/16/2024 Full Consideration Date Closing Date 04/29/2024 Indicate how you intend to recruit for this search Competitive / External - open to ALL qualified candidates Special Instructions to candidates When applying you will be required to attach the following electronic documents: 1) A resume/CV; and 2) A cover letter indicating how your qualifications and practice have prepared you for this position. You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process. Starting income within the income range will be commensurate with expertise, education, and practice. For additional information Contact Us by: | Tim Rager | tim.rager@oregonstate.edu OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the capability to help us achieve our vision of a diverse and inclusive community. OSU will conduct a review of the National Sex Offender Public website prior to hire. OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide variety of lived practice including involvement with the justice system. This job has ?critical or security-sensitive? responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, Contact Us by OSU's Employee and Labor Relations team at E-Mail: employee.relations@oregonstate.edu. Supplemental QuestionsRequired fields are indicated with an asterisk (*).» * What have you done to further your knowledge/knowledge of diversity, equity, and inclusion? How have you demonstrated your learning? (Open Ended Question) » * How do you support and lead change, especially with a change-resistant team? (Open Ended Question) Documents Needed to ApplyRequired Documents» Resume » Cover LetterOptional Documents » VETERANS ONLY: Must provide proof of Veteran Status (DO NOT upload any unrelated documentation - information uploaded to this field will be removed once reviewed) Skills:
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